COMMON CHRONICS RESOLUTION MANAGEMENT
    2.
    发明申请
    COMMON CHRONICS RESOLUTION MANAGEMENT 有权
    共同决策管理

    公开(公告)号:US20100211817A1

    公开(公告)日:2010-08-19

    申请号:US12388093

    申请日:2009-02-18

    IPC分类号: G06F11/07 G06F11/30

    摘要: Systems and methods for managing problems that are determined to be chronic problems with network devices or circuits are disclosed. The systems and methods receive data indicating a problem with a network device or circuit and determine based on the data a first action to be performed on the network device or circuit. Upon determining that a recurring problem exists for the network device or circuit, a rule set is used to determine if the data indicates a chronic problem. Upon determining that a chronic problem exists for the network device or circuit, the rule set is used to determine a monitoring period for the network device or circuit. Further, within the monitoring period a performance indicator that indicates that the network equipment or circuit is performing acceptably or unacceptably is used to determine further actions for the network device or circuit.

    摘要翻译: 公开了用于管理确定为网络设备或电路的长期问题的问题的系统和方法。 系统和方法接收指示网络设备或电路的问题的数据,并且基于数据确定要在网络设备或电路上执行的第一动作。 在确定存在针对网络设备或电路的重复问题时,使用规则集来确定数据是否指示慢性问题。 在确定网络设备或电路存在长期问题时,规则集用于确定网络设备或电路的监控周期。 此外,在监视期间,使用指示网络设备或电路正在执行可接受或不可接受的性能指标来确定网络设备或电路的进一步动作。

    Method and system of addressing a problem associated with a network including a video access ready device
    3.
    发明授权
    Method and system of addressing a problem associated with a network including a video access ready device 有权
    解决与包括视频接入就绪设备的网络相关联的问题的方法和系统

    公开(公告)号:US08004962B2

    公开(公告)日:2011-08-23

    申请号:US11963922

    申请日:2007-12-24

    摘要: A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.

    摘要翻译: 可以使用一种方法来检测问题,将问题的原因与原因所在的特定设备隔离,并可能修复特定设备。 在一个实施例中,该方法可以使用系统完全自动化。 在另一个实施例中,该方法可以部分自动化。 在该特定实施例中,系统可以自动执行大部分或全部测试或诊断。 系统可以执行该方法,直到需要人为干预。 问题,原因和特定设备在通知发送给客户服务,工作中心或其他网络运营中心时可能是已知的。 通过有关问题,原因和特定设备的信息,技术人员或其他人员可以比仅提供问题并且技术人员需要执行测试和诊断更快地进行调度和修复问题。

    APPARATUS AND METHOD FOR MANAGING A NETWORK
    4.
    发明申请
    APPARATUS AND METHOD FOR MANAGING A NETWORK 有权
    用于管理网络的装置和方法

    公开(公告)号:US20100054136A1

    公开(公告)日:2010-03-04

    申请号:US12198714

    申请日:2008-08-26

    IPC分类号: H04L12/26 H04N7/173

    摘要: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed.

    摘要翻译: 结合本公开的教导的系统可以包括例如具有控制器的服务器,该控制器从机顶盒接收与机顶盒的用户所经历的不期望状况相关联的信息,其中信息被输入 由用户进入机顶盒,确定与信息相关联的故障状况,执行第一诊断过程以隔离网络故障与客户驻地设备(CPE)故障之间的故障状况,并将校正指令发送到机顶盒 框,当故障条件与CPE故障隔离时向用户呈现。 公开了其他实施例。

    Common chronics resolution management
    5.
    发明授权
    Common chronics resolution management 有权
    常用的分辨率管理

    公开(公告)号:US08205116B2

    公开(公告)日:2012-06-19

    申请号:US12388093

    申请日:2009-02-18

    IPC分类号: G06F11/30

    摘要: Systems and methods for managing problems that are determined to be chronic problems with network devices or circuits are disclosed. The systems and methods receive data indicating a problem with a network device or circuit and determine based on the data a first action to be performed on the network device or circuit. Upon determining that a recurring problem exists for the network device or circuit, a rule set is used to determine if the data indicates a chronic problem. Upon determining that a chronic problem exists for the network device or circuit, the rule set is used to determine a monitoring period for the network device or circuit. Further, within the monitoring period a performance indicator that indicates that the network equipment or circuit is performing acceptably or unacceptably is used to determine further actions for the network device or circuit.

    摘要翻译: 公开了用于管理确定为网络设备或电路的长期问题的问题的系统和方法。 系统和方法接收指示网络设备或电路的问题的数据,并且基于数据确定要在网络设备或电路上执行的第一动作。 在确定存在针对网络设备或电路的重复问题时,使用规则集来确定数据是否指示慢性问题。 在确定网络设备或电路存在长期问题时,规则集用于确定网络设备或电路的监控周期。 此外,在监视期间,使用指示网络设备或电路正在执行可接受或不可接受的性能指标来确定网络设备或电路的进一步动作。

    Methods and Apparatus to Detect Border Gateway Protocol Session Failures
    8.
    发明申请
    Methods and Apparatus to Detect Border Gateway Protocol Session Failures 有权
    检测边界网关协议会话失败的方法和装置

    公开(公告)号:US20100124170A1

    公开(公告)日:2010-05-20

    申请号:US12275055

    申请日:2008-11-20

    IPC分类号: G06F11/00

    摘要: Methods and apparatus to detect border gateway protocol (BGP) session failures are disclosed. A disclosed example apparatus comprises a database interface to obtain provisioned configuration information for a provider edge (PE) router, a BGP engine to receive one or more BGP messages from a route reflector, the one or more BGP messages representing a list of active routes for the PE router, and a session analyzer to compare the list of active routes with the provisioned configuration information to determine whether a provisioned route is not present in the list of active routes, and to declare a BGP session failure when the provisioned route is not present in the list of active routes.

    摘要翻译: 公开了检测边界网关协议(BGP)会话失败的方法和装置。 所公开的示例性设备包括:数据库接口,用于获取提供商边缘(PE)路由器的配置信息; BGP引擎,用于从路由反射器接收一个或多个BGP消息,所述一个或多个BGP消息表示用于 PE路由器和会话分析器,用于将活动路由列表与所配置的配置信息进行比较,以确定所提供的路由是否不存在于活动路由列表中,并且当所提供的路由不存在时声明BGP会话失败 在活动路线列表中。

    METHOD AND APPARATUS FOR PROVIDING TROUBLE ISOLATION FOR A PERMANENT VIRTUAL CIRCUIT
    9.
    发明申请
    METHOD AND APPARATUS FOR PROVIDING TROUBLE ISOLATION FOR A PERMANENT VIRTUAL CIRCUIT 审中-公开
    用于为永久虚拟电路提供故障隔离的方法和装置

    公开(公告)号:US20080159155A1

    公开(公告)日:2008-07-03

    申请号:US11618909

    申请日:2007-01-01

    IPC分类号: G01R31/08

    摘要: A method and apparatus for providing trouble isolation for a Permanent Virtual Circuit (PVC) on packet networks are disclosed. For example, the method receives an alert or a ticket for a Permanent Virtual Circuit (PVC) down or a PVC degraded and starts a correlation window for said PVC and port alert or ticket. The method then gathers a plurality of port and PVC alerts for a duration of said correlation window and determines whether or not a port down or a port degraded alert is received along with a PVC down or a PVC degraded alert in said correlation window for one or more ports associated with said PVC.

    摘要翻译: 公开了一种用于为分组网络上的永久虚拟电路(PVC)提供故障隔离的方法和装置。 例如,该方法接收到针对永久虚拟电路(PVC)或PVC降级的警报或故障单,并启动所述PVC和端口警报或故障单的相关窗口。 然后,该方法在所述相关窗口的持续时间内收集多个端口和PVC警报,并且确定在所述相关窗口中是否接收到端口down或端口退化警报以及PVC降级或PVC降级警报,用于一个或 与所述PVC相关联的更多端口。