公开(公告)号：US20230316182A1

公开(公告)日：2023-10-05

申请号：US17658473

申请日：2022-04-08

Applicant: Citrix Systems, Inc.

Inventor： Wenshuang Zhang ,  Xuan Liu ,  Zongpeng Qiao ,  Pei Zhou

IPC: G06Q10/06 ,  G06F3/0481 ,  H04L9/40

CPC classification number: G06Q10/06313 ,  G06Q10/0639 ,  G06F3/0481 ,  H04L63/0815

Abstract: A system and method for recommending resources to users based on user expertise. A disclosed method includes: extracting project and keyword data from interactions between a user and workspace applications; evaluating the project and keyword data to determine an expertise level of the user for at least one project; in response to a determined expertise level for the at least one project, determining a set of resources for the user based on historical workspace interactions of workspace users having a common expertise level; and outputting links to the set of resources to a virtual workspace of the user. Aspects analyze an expertise level for a topic and recommend resources at that level to reduce the learning curve. Aspects detect when a user is involved in a new project and determines and displays the expertise level. Resources recommended include, e.g., tools or applications, encountered problems and solutions, experts reported issues, etc.

公开(公告)号：US20230409997A1

公开(公告)日：2023-12-21

申请号：US17811974

申请日：2022-07-12

Applicant: Citrix Systems, Inc.

Inventor： Jia Yin ,  Zongpeng Qiao ,  Wenshuang Zhang ,  Xuan Liu

IPC: G06Q10/06

CPC classification number: G06Q10/063112 ,  G06Q10/06398

Abstract: A privilege management method includes receiving, from a first user via a privileges plugin, a request to recommend a candidate to perform a task on behalf of the first user; calculating, responsive to the request to recommend the candidate, a recommendation score for each of a plurality of second users based on a position level score, a capability level score, a task similarity score, and a familiarity score; and sending a list of recommended candidates to the first user via the privileges plugin, where the list of recommended candidates includes at least one of the second users for which the recommendation score is greater than a threshold score.

公开(公告)号：US20230179560A1

公开(公告)日：2023-06-08

申请号：US17648016

申请日：2022-01-14

Applicant: Citrix Systems, Inc.

Inventor： Wenshuang Zhang ,  Xuan Liu ,  Zongpeng Qiao ,  Ke Xu

IPC: H04L51/42

CPC classification number: H04L51/22

Abstract: In one aspect, an example methodology implementing the disclosed techniques can include, by a computing device, responsive to a request for information regarding messages associated with a user and another user, a message associated with the user and the another user, the message sent or received via an application from a plurality of applications. The method can also include, by the computing device, identifying one or more other messages associated with the user and the another user based on metadata of the message, at least one of the one or more other messages sent or received via another application of the plurality of applications, the another application being different than the application. The method can further include, by the computing device, outputting information regarding the one or more other messages.

公开(公告)号：US20230068374A1

公开(公告)日：2023-03-02

申请号：US17468018

申请日：2021-09-07

Applicant: Citrix Systems, Inc.

Inventor： Wenshuang Zhang ,  Xuan Liu ,  Chunhui Wu

IPC: H04L12/24

Abstract: A computing system may determine that first data received from a first system of record is indicative of a first event of the first system of record, and send a first notification indicative of the first event to a client device operated by a first user. The computing system may further determine that second data received from a second system of record is indicative of a second event for which the first user is to provide a response to the second system of record, send a second notification indicative of the second event to the client device, determine that the first user has not provided the response to the second system of record, and based at least in part on the first user not having provided the response to the second system of record, send a third notification indicative of the second event to the client device.