公开(公告)号：US06813349B2

公开(公告)日：2004-11-02

申请号：US09886790

申请日：2001-06-21

申请人： John Andrew Johnson ,  Eric Edward Kampmeier ,  Steven Robert Krause ,  David B. Smith ,  Matthew Richard Smith

发明人： John Andrew Johnson ,  Eric Edward Kampmeier ,  Steven Robert Krause ,  David B. Smith ,  Matthew Richard Smith

IPC分类号： H04M3523

CPC分类号： H04M3/523 ,  H04M3/5166 ,  H04M3/533 ,  H04M2203/2011

摘要： A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.

摘要翻译： 一种用于由呼叫者控制ACD或ACD网络的自动呼叫分配器（ACD）队列的管理以及向ACD代理传送数据的方法和装置。 呼叫者接收有关一个或多个ACD中队列状态的信息。 如果主叫方希望与特定的代理进行通信，那么该代理的等待时间将提供给呼叫者。 呼叫者可以选择特定的代理，并且当该代理可用时可以连接到受ACD队列的其他限制的情况。 呼叫者可以准备在呼叫者等待时传送给应答代理的信息。 有利地，当呼叫者到达队列的顶部时，呼叫者可以考虑到与特定的代理或第一可用代理相关联的不同的等待时间，呼叫者可以控制哪个代理或哪个代理组应该响应他/她的呼叫。

公开(公告)号：US06452490B1

公开(公告)日：2002-09-17

申请号：US09382282

申请日：1999-08-24

申请人： Stuart Mandel Garland ,  John Andrew Johnson ,  Eric Edward Kampmeier ,  James Allen Kowal ,  David B. Smith

发明人： Stuart Mandel Garland ,  John Andrew Johnson ,  Eric Edward Kampmeier ,  James Allen Kowal ,  David B. Smith

IPC分类号： G08B2900

CPC分类号： G08B25/08 ,  G08B25/007 ,  Y10S370/913

摘要： A method and apparatus for communicating between Customer Premises Equipment, (CPE) alarm sensing devices, and alarm monitoring stations. The sensing devices communicate with an end office switch by transmitting a message, such as a string of Dual-Tone Multi-Frequency, (DTMF) digits to that switch. At the switch, the message is processed and a determination is made which of a plurality of alarm monitoring stations should receive the alarm indication. One or more data packets are sent to the selected alarm monitoring stations with the packets identifying the source of the alarm indication, and the type of alarm indication. Advantageously, the packetized communication between the end office switch and the alarm monitoring system allows a high volume of alarm indications to be sent to an alarm monitoring station, because individual telephone connections are not required for each such alarm message.

摘要翻译： 用于在客户驻地设备，（CPE）报警感测装置和报警监控站之间进行通信的方法和装置。 感测设备通过向该交换机发送诸如双音多频（DTMF）字符串的消息来与终端交换机通信。 在开关处，处理消息并确定多个报警监视站中的哪一个应该接收报警指示。 一个或多个数据分组被发送到所选择的报警监视站，其中分组标识报警指示的来源以及报警指示的类型。 有利地，终端办公室交换机和报警监控系统之间的分组化通信允许将大量报警指示发送到报警监视站，因为每个这样的报警消息不需要各个电话连接。

公开(公告)号：US06212270B1

公开(公告)日：2001-04-03

申请号：US08994245

申请日：1997-12-19

申请人： Stuart Mandel Garland ,  David B. Smith

发明人： Stuart Mandel Garland ,  David B. Smith

IPC分类号： H04M3523

CPC分类号： H04M11/002

摘要： Relates to apparatus and methods for permitting an agent of a utility or service bureau to access customer metering equipment before or during a conversation with the customer. For accessing before a call, while the customer is still on-book, an alert signal is sent to activate the telemetering equipment prior to establishing a voice connection. For accessing during the call, an alert signal is sent while the customer is off-hook. Advantageously, the measurement can be made in conjunction with the oral contact with the customer, thus making customer contacts more efficient and providing better service to customers.

摘要翻译： 关于允许公用事业或服务局的代理人在与客户的谈话之前或期间访问客户计量设备的装置和方法。 为了在呼叫之前进行访问，当客户仍然在书时，发送警报信号以在建立语音连接之前激活遥测设备。 为了在通话过程中进行访问，当客户摘机时，发送一个警报信号。 有利地，可以结合与客户的口头接触进行测量，从而使得客户联系人更有效率并为客户提供更好的服务。

公开(公告)号：US06038297A

公开(公告)日：2000-03-14

申请号：US92246

申请日：1998-06-05

申请人： Stuart M. Garland ,  David B. Smith

发明人： Stuart M. Garland ,  David B. Smith

IPC分类号： H04M11/00

CPC分类号： H04M11/002

摘要： The system for party line suppressed ringing access enables a service provider to access both a subscriber line and the equipment that is connected to this subscriber line. The present system makes use of the availability of party line communication apparatus, in the form of a subscriber line network interface that is equipped to interface to two lines: the subscriber line, and a telemetry party line. When an incoming call is identified as a suppressed ringing telemetry access call, the serving central office accesses the subscriber line via a suppressed ringing connection on the telemetry party line. The service provider can poll a plurality of the subscribers that are connected to the telemetry party line by means of distinctive signaling to poll each subscriber network interface seriatim. Once the subscriber network interface recognizes a poll received on the telemetry party line, it interconnects the telemetry equipment to the telemetry party line and the telemetry access operation proceeds in well known fashion to retrieve collected telemetry data from telemetry equipment connected to the subscriber line or perform tests on the subscriber line or equipment connected thereto, or perform any other data collection function on the selected subscriber line.

摘要翻译： 用于派对线路的系统抑制振铃访问使得服务提供商能够访问用户线路和连接到该用户线路的设备。 本系统以用户线路网络接口的形式利用派对线路通信装置的可用性，该用户线路接口被配置为与两条线路相连接：用户线路和遥测线路线路。 当来电被识别为抑制振铃遥测接入呼叫时，服务中心局经由遥测线路上的抑制振铃连接接入用户线。 服务提供商可以通过独特的信令轮询连接到遥测线路的多个用户，以轮询每个用户网络接口序列。 一旦用户网络接口识别在遥测线路上接收到的轮询，则将遥测设备与遥测线路相互连接，遥测接入操作以众所周知的方式进行，以从连接到用户线路的遥测设备检索收集的遥测数据或执行 对与用户线路连接的用户线路或设备进行测试，或在所选择的用户线路上执行任何其它数据收集功能。

公开(公告)号：US5999526A

公开(公告)日：1999-12-07

申请号：US756854

申请日：1996-11-26

申请人： Stuart Mandel Garland ,  James Allen Kowal ,  Hilton Manuel Nicholson ,  David B. Smith

发明人： Stuart Mandel Garland ,  James Allen Kowal ,  Hilton Manuel Nicholson ,  David B. Smith

IPC分类号： G06F13/00 ,  G06Q30/00 ,  H04L29/06 ,  H04L29/08 ,  H04M3/42 ,  H04M11/00 ,  H04M11/06 ,  H04L12/12

CPC分类号： H04L67/42 ,  H04L67/14 ,  H04L67/306 ,  H04L67/325 ,  H04M11/06 ,  H04L69/329

摘要： The customer performs a search or otherwise defines selected data maintained by the information provider. Once the selected data is identified, the information provider maintains the requested data, typically by maintaining pointers identiying the data, but delays delivery of the requested data until the scheduled delivery time, such as a particular day and time requested by the customer or a non-peak period as determined by the information provider. When the information provider determines that delivery is appropriate, it makes a request for a suppressed ringing connection to a switching system. The switching system responds to the request for connection by creating a suppressed ringing connection where a silent alert tone or digital alert signal is transmitted to the customer premise equipment. The customer premise equipment includes a receiving system that receives one or more tones from the switching system over the suppressed ringing connection and becomes active. Upon being activated, the receiving system causes the customer's computer or portions of the computer such as a particular memory to power-up such that the computer can receive the data from the information provider.

摘要翻译： 客户执行搜索或以其他方式定义由信息提供者维护的所选数据。 一旦所选择的数据被识别，信息提供商通常维护所请求的数据，通过维护标识数据的指针，但延迟所请求的数据的传送，直到预定的传送时间，例如客户请求的特定日期和时间， - 由信息提供商确定的时间段。 当信息提供者确定传送是合适的时候，它要求抑制与交换系统的振铃连接。 交换系统通过创建抑制的振铃连接来响应于连接请求，其中静默警报音或数字警报信号被传送到客户驻地设备。 客户驻地设备包括接收系统，该接收系统通过被抑制的振铃连接从交换系统接收一个或多个音调并变为活动的。 在被激活时，接收系统使客户的计算机或诸如特定存储器的计算机的一部分上电，使得计算机可以从信息提供者接收数据。

公开(公告)号：US5886178A

公开(公告)日：1999-03-23

申请号：US864708

申请日：1997-05-28

申请人： Darin A. Allen ,  James P. Dunn ,  Eric B. Sjogren ,  David B. Smith

发明人： Darin A. Allen ,  James P. Dunn ,  Eric B. Sjogren ,  David B. Smith

IPC分类号： A61K31/50 ,  A61P25/04 ,  A61P29/00 ,  C07D237/14 ,  C07D401/10 ,  C07D405/10 ,  C07D409/10 ,  C07D237/04

CPC分类号： C07D237/14

摘要： Compounds of formula I: ##STR1## where: R.sub.10 is a group represented by formula (A), (B), or (C): ##STR2## and the other substituents are as defined in the specification; and their pharmaceutically acceptable salts are inhibitors of prostaglandin G/H synthase and are anti-inflammatory and analgesic agents.

摘要翻译： 式I的化合物：其中：R 10是由式（A），（B）或（C）表示的基团：其中取代基如上定义 在规范中; 其药学上可接受的盐是前列腺素G / H合酶的抑制剂，并且是抗炎和止痛剂。

公开(公告)号：US5742667A

公开(公告)日：1998-04-21

申请号：US658767

申请日：1996-06-05

申请人： David B. Smith

发明人： David B. Smith

IPC分类号： H04M3/42 ,  H04M15/00 ,  H04M15/08 ,  H04M3/00

CPC分类号： H04M15/83 ,  H04M15/00 ,  H04M15/08 ,  H04M2215/62 ,  H04M2215/82

摘要： A caller who calls an 800 number is given an audible or visual indication that the call will not incur any charges for services provided on that call by the called party. If such charges will be incurred the caller is warned and may terminate or continue the call. For certain classes of telephone subscribers such as coin stations wherein the caller is not always the same person as the one who pays the bills, calls wherein the caller may incur charges for services provided on the call are automatically routed to an operator; such calls can then be completed using credit or calling cards in order to transfer the charges from the owner of the telephone station to the caller who made the specific call.

摘要翻译： 拨打800号码的来电者给予声音或视觉指示，呼叫不会对被叫方在该呼叫上提供的服务收取任何费用。 如果发生这样的费用，则呼叫者被警告并且可以终止或继续该呼叫。 对于诸如投币站的某些类别的电话用户，其中呼叫者不总是与支付账单的人相同的人，其中呼叫者可能招致在该呼叫上提供的服务的费用的呼叫被自动路由到运营商; 然后可以使用信用卡或电话卡来完成这样的呼叫，以将费用从电话站的所有者转移到进行特定呼叫的呼叫者。

公开(公告)号：US5730065A

公开(公告)日：1998-03-24

申请号：US511719

申请日：1995-08-07

申请人： David B. Smith

发明人： David B. Smith

IPC分类号： B60N3/00 ,  A47B37/00

CPC分类号： B60N3/002

摘要： A planar writing surface is attached to a vertically arrangable support panel for engagement next to an automobile console. The support panel has a pair of side edges which each have a vertically adjustable support leg thereon. Each support leg may be independently heightwise adjustable to each touch the floor of the auto next to the console, and provide rigidity to the writing surface. The writing surface panel may flip onto the support panel through an arc of 270 degrees, about its common hinge.

摘要翻译： 平面书写表面附接到垂直布置的支撑面板，用于接合汽车控制台。 支撑面板具有一对侧边缘，每个侧边缘上具有可垂直调节的支撑腿。 每个支撑腿可以独立地高度可调，以便每次触摸控制台旁边的自动底板，并为书写表面提供刚性。 书写面板可以通过围绕其共同铰链的270度的弧度而翻转到支撑板上。

公开(公告)号：US5721765A

公开(公告)日：1998-02-24

申请号：US565330

申请日：1995-11-30

申请人： David B. Smith

发明人： David B. Smith

IPC分类号： G07F7/02 ,  G07F7/10 ,  H04L29/06 ,  H04M15/00 ,  H04M11/00 ,  G06K9/62

CPC分类号： G07F7/10 ,  G06Q20/342 ,  G07F7/025 ,  H04L63/083 ,  H04M15/00

摘要： The security system includes a time dimension in an alpha-numeric personal identification number (PIN) security system to enhance its security yet maintain the familiar and simple to use PIN system. The alpha-numeric digits comprising the PIN are separated into two or more digit groups that must be entered into the system according to a predefined time sequence in order to positively identify the user and provide security clearance. The time sequence can include time delays between the entry of digit groups or time periods during which the digit groups must be entered.

摘要翻译： 安全系统包括字母数字个人识别码（PIN）安全系统中的时间维度，以增强其安全性，同时保持熟悉且易于使用的PIN系统。 包括PIN的字母数字数字被分成两个或更多个数字组，其必须根据预定义的时间顺序输入到系统中，以便肯定地识别用户并提供安全许可。 时间序列可以包括输入数字组之间的时间延迟或必须输入数字组的时间段。

公开(公告)号：US5606593A

公开(公告)日：1997-02-25

申请号：US342187

申请日：1994-11-18

申请人： David B. Smith

发明人： David B. Smith

IPC分类号： H04M1/82 ,  H04M3/14 ,  H04M3/22 ,  H04M1/00 ,  H04M3/00 ,  H04M15/00

CPC分类号： H04M1/82 ,  H04M3/14

摘要： An apparatus that after a time period settable by the user automatically returns an off-hook telephone to an on-hook condition. This apparatus thus electrically hangs up a telephone handset that is inadvertently left off-hook and allows normal handling of outgoing and incoming calls at other telephone extensions and in some embodiments, even allows calls to ring-in to the telephone having the inadvertently off-hook handset. The apparatus also senses when the inadvertently off-hook handset is returned on-hook and rapidly restores the automatic-return-to-an-on-hook condition switch to normal operation.

摘要翻译： 一种在用户可设定的时间段之后自动地将摘机电话返回到挂机状态的装置。 因此，该装置电子挂起电话听筒，该电话听筒不经意地摘机，并允许在其他电话分机处正常处理呼出和来电，并且在一些实施例中，甚至允许呼叫进入具有无意中摘机的电话 手机 该装置还检测何时无意中摘机手机被挂机返回并快速恢复自动返回挂机状态切换到正常操作。