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公开(公告)号：US09936332B2
公开(公告)日：2018-04-03
申请号：US15645737
申请日：2017-07-10
Applicant: eBay Inc.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
CPC classification number: H04W4/50 , G06F3/1454 , G09G2370/022 , G09G2370/027 , H04L67/025 , H04L67/38 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request from a mobile device is issued to a remote device for assistance. Information from the mobile device is periodically transmitted to the remote device, the information comprising command information submitted to a mobile application by a user.
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公开(公告)号：US20170311111A1
公开(公告)日：2017-10-26
申请号：US15645737
申请日：2017-07-10
Applicant: eBay Inc.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
CPC classification number: H04W4/50 , G06F3/1454 , G09G2370/022 , G09G2370/027 , H04L67/025 , H04L67/38 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request from a mobile device is issued to a remote device for assistance. Information from the mobile device is periodically transmitted to the remote device, the information comprising command information submitted to a mobile application by a user.
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公开(公告)号：US09672259B2
公开(公告)日：2017-06-06
申请号：US14139580
申请日：2013-12-23
Applicant: eBay Inc.
Inventor： Ashita Achuthan , Paden Barber , Jonathan David Chard , Patrick Foss , Jean-Charles Gabaix-Hialé , Krystal Rose Higgins , Margaret MacDonald , Mark Eppolito , Matthew Bret MacLaurin , Mica Merce , Tyler Yong Nugent , Ryan Reeves , Bradley Roberts , James Tenniswood , Ladd Van Tol
IPC: G06F17/30 , G06F3/0488 , G06Q30/06
CPC classification number: G06F17/30554 , G06F3/0488 , G06F17/30967 , G06Q30/0625 , H04M1/72552
Abstract: Methods and systems to refine search results were described. The system communicates a first user interface to a mobile device that includes search results that include data items. The system receives a first request from the mobile device that includes an indication of at least one swiping motion that is applied across a touch-sensitive screen on the mobile device. The mobile device is associated with a previously selected refinement and corresponding value. The system filters the search results. The refined search results include a second plurality of data items based on the previously selected refinement and the corresponding value. The system generates a second user interface that includes the refined search results. The system communicates the second user interface, over the network, to the mobile device. The second user interface includes the refined search results that include the second plurality of data items to display on the mobile device.
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公开(公告)号：US09436428B2
公开(公告)日：2016-09-06
申请号：US14075582
申请日：2013-11-08
Applicant: eBay Inc.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
CPC classification number: H04W4/50 , G06F3/1454 , G09G2370/022 , G09G2370/027 , H04L67/025 , H04L67/38 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
Abstract translation: 描述了用于向移动应用的用户提供帮助的方法，系统和装置。 检测到来自用户的帮助的请求，并且向远程设备发出请求以建立远程协助会话。 描述移动设备的状态的信息被周期地发送到远程设备，并且可以从远程设备接收一个或多个命令。 命令可以在移动设备上执行。
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Patent Agency Ranking
公开(公告)号：US11778439B2
公开(公告)日：2023-10-03
申请号：US17734288
申请日：2022-05-02
Applicant: EBAY INC.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
IPC: H04W4/50 , H04L67/025 , H04L67/131 , G06F3/14 , H04W76/10
CPC classification number: H04W4/50 , G06F3/1454 , H04L67/025 , H04L67/131 , G09G2370/022 , G09G2370/027 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request to establish a session for a single mobile application executing on a mobile device is received on a remote device via an application programming interface (API) that is integrated with the single mobile application. Information from the single mobile application is received on the remote device via the API, the information including information about the single mobile application. A command is sent from the remote device to the mobile device, causing the mobile device to execute the command in the single mobile application.
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公开(公告)号：US20220264271A1
公开(公告)日：2022-08-18
申请号：US17734288
申请日：2022-05-02
Applicant: EBAY INC.
Inventor： Scot Fraser HAMILTON , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
IPC: H04W4/50 , H04L67/025 , H04L67/131 , G06F3/14
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request to establish a session for a single mobile application executing on a mobile device is received on a remote device via an application programming interface (API) that is integrated with the single mobile application. Information from the single mobile application is received on the remote device via the API, the information including information about the single mobile application. A command is sent from the remote device to the mobile device, causing the mobile device to execute the command in the single mobile application.
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公开(公告)号：US20190239045A1
公开(公告)日：2019-08-01
申请号：US16380412
申请日：2019-04-10
Applicant: EBAY INC.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
CPC classification number: H04W4/50 , G06F3/1454 , G09G2370/022 , G09G2370/027 , H04L67/025 , H04L67/38 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
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公开(公告)号：US10278040B2
公开(公告)日：2019-04-30
申请号：US15903078
申请日：2018-02-23
Applicant: eBay Inc.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
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公开(公告)号：US20170262513A1
公开(公告)日：2017-09-14
申请号：US15607795
申请日：2017-05-30
Applicant: eBay Inc.
Inventor： Ashita Achuthan , Paden Barber , Jonathan David Chard , Patrick Foss , Jean-Charles Gabaix-Hialé , Krystal Rose Higgins , Margaret MacDonald , Mark Eppolito , Matthew Bret MacLaurin , Mica Merce , Tyler Yong Nugent , Ryan Reeves , Bradley Roberts , James Tenniswood , Ladd Van Tol
IPC: G06F17/30 , G06Q30/06 , H04M1/725 , G06F3/0488
Abstract: Methods and systems are provided to refine search information. The methods and systems are for receiving a request from a mobile device, the request including an indication of a swiping motion that is applied across a touch-sensitive screen on the mobile device, the touch sensitive screen displaying search results including a first plurality of data items. The methods and systems are for retrieving a first refinement and a first value from a database entry. The methods and systems are for filtering the search results to generate refined search results including a second plurality of data items that are filtered based on the first refinement and the first value. The methods and systems are for communicating a user interface, over the network, to the mobile device, the communicating being responsive to the receiving the request, the user interface including the second plurality of data items for display on the mobile device.
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