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公开(公告)号：US20200260243A1
公开(公告)日：2020-08-13
申请号：US16790660
申请日：2020-02-13
Applicant: EBAY INC.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
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公开(公告)号：US20160373883A1
公开(公告)日：2016-12-22
申请号：US15255629
申请日：2016-09-02
Applicant: eBay Inc.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
IPC: H04W4/00
CPC classification number: H04W4/50 , G06F3/1454 , G09G2370/022 , G09G2370/027 , H04L67/025 , H04L67/38 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request is issued to a remote from a mobile device device for assistance. Information indicative of a sequence of states of an execution of a mobile application is periodically transmitted from a mobile device to the remote device.
Abstract translation: 描述了用于向移动应用的用户提供帮助的方法，系统和装置。 向移动设备设备的远程发出请求以获得帮助。 指示移动应用的执行状态序列的信息被周期地从移动设备发送到远程设备。
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公开(公告)号：US11405765B2
公开(公告)日：2022-08-02
申请号：US16790660
申请日：2020-02-13
Applicant: EBAY INC.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
IPC: H04W4/50 , H04L67/025 , H04L67/131 , G06F3/14 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
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公开(公告)号：US20180184276A1
公开(公告)日：2018-06-28
申请号：US15903078
申请日：2018-02-23
Applicant: eBay Inc.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
CPC classification number: H04W4/50 , G06F3/1454 , G09G2370/022 , G09G2370/027 , H04L67/025 , H04L67/38 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
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公开(公告)号：US09706332B2
公开(公告)日：2017-07-11
申请号：US15255629
申请日：2016-09-02
Applicant: eBay Inc.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
CPC classification number: H04W4/50 , G06F3/1454 , G09G2370/022 , G09G2370/027 , H04L67/025 , H04L67/38 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request is issued to a remote from a mobile device for assistance. Information indicative of a sequence of states of an execution of a mobile application is periodically transmitted from a mobile device to the remote device.
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Patent Agency Ranking
公开(公告)号：US10609531B2
公开(公告)日：2020-03-31
申请号：US16380412
申请日：2019-04-10
Applicant: EBAY INC.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
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公开(公告)号：US09936332B2
公开(公告)日：2018-04-03
申请号：US15645737
申请日：2017-07-10
Applicant: eBay Inc.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
CPC classification number: H04W4/50 , G06F3/1454 , G09G2370/022 , G09G2370/027 , H04L67/025 , H04L67/38 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request from a mobile device is issued to a remote device for assistance. Information from the mobile device is periodically transmitted to the remote device, the information comprising command information submitted to a mobile application by a user.
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公开(公告)号：US20170311111A1
公开(公告)日：2017-10-26
申请号：US15645737
申请日：2017-07-10
Applicant: eBay Inc.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
CPC classification number: H04W4/50 , G06F3/1454 , G09G2370/022 , G09G2370/027 , H04L67/025 , H04L67/38 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request from a mobile device is issued to a remote device for assistance. Information from the mobile device is periodically transmitted to the remote device, the information comprising command information submitted to a mobile application by a user.
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公开(公告)号：US09436428B2
公开(公告)日：2016-09-06
申请号：US14075582
申请日：2013-11-08
Applicant: eBay Inc.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
CPC classification number: H04W4/50 , G06F3/1454 , G09G2370/022 , G09G2370/027 , H04L67/025 , H04L67/38 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
Abstract translation: 描述了用于向移动应用的用户提供帮助的方法，系统和装置。 检测到来自用户的帮助的请求，并且向远程设备发出请求以建立远程协助会话。 描述移动设备的状态的信息被周期地发送到远程设备，并且可以从远程设备接收一个或多个命令。 命令可以在移动设备上执行。
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公开(公告)号：US11778439B2
公开(公告)日：2023-10-03
申请号：US17734288
申请日：2022-05-02
Applicant: EBAY INC.
Inventor： Scot Fraser Hamilton , Ladd Van Tol , Luke Shardlow , Jonathan David Chard , Matthew Olson
IPC: H04W4/50 , H04L67/025 , H04L67/131 , G06F3/14 , H04W76/10
CPC classification number: H04W4/50 , G06F3/1454 , H04L67/025 , H04L67/131 , G09G2370/022 , G09G2370/027 , H04W76/10
Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request to establish a session for a single mobile application executing on a mobile device is received on a remote device via an application programming interface (API) that is integrated with the single mobile application. Information from the single mobile application is received on the remote device via the API, the information including information about the single mobile application. A command is sent from the remote device to the mobile device, causing the mobile device to execute the command in the single mobile application.
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