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    OPINION ANALYZING SYSTEM AND METHOD
    11.
    发明申请
    OPINION ANALYZING SYSTEM AND METHOD 审中-公开
    意见分析系统与方法

    公开(公告)号：US20150193529A1

    公开(公告)日：2015-07-09

    申请号：US14257265

    申请日：2014-04-21

    Applicant: Electronics and Telecommunications Research Institute

    Inventor： Yo Han JO ,  Hyun Ki KIM ,  Pum Mo RYU ,  Hyo Jung OH ,  Yeo Chan YOON ,  Chung Hee LEE ,  Soo Jong LIM ,  Myung Gil JANG ,  Mi Ran CHOI ,  Yoon Jae CHOI ,  Jeong HEO

    IPC: G06F17/30

    CPC classification number: G06Q30/02

    Abstract: Provided are an opinion analyzing system and method that analyze an opinion change based on an elapse of time and provide an analysis result. The opinion analyzing system includes a user terminal configured to transmit an opinion analysis request signal including an opinion analysis target keyword and analysis target period information, and an opinion analyzing server configured to, when the opinion analysis request signal is received from the user terminal, collect text information including the opinion analysis target keyword from a database according to the opinion analysis request signal, and analyze the collected text information to generate a summary text of an opinion.

    Abstract translation: 提供了一种基于时间流逝分析意见变化并提供分析结果的意见分析系统和方法。 意见分析系统包括：用户终端，被配置为发送包括意见分析目标关键字和分析目标周期信息的意见分析请求信号;以及意见分析服务器，被配置为当从用户终端接收到意见分析请求信号时，收集 包括来自数据库的意见分析目标关键字的文本信息，并且分析收集的文本信息以生成意见的摘要文本。

    APPARATUS AND METHOD FOR MANAGING RISK BASED ON PREDICTION ON SOCIAL WEB MEDIA
    12.
    发明申请
    APPARATUS AND METHOD FOR MANAGING RISK BASED ON PREDICTION ON SOCIAL WEB MEDIA 审中-公开
    基于社会网络媒体预测管理风险的装置和方法

    公开(公告)号：US20140172497A1

    公开(公告)日：2014-06-19

    申请号：US13868678

    申请日：2013-04-23

    Applicant: Electronics and Telecommunications Research Institute

    Inventor： Hyeon Jin KIM ,  Chung Hee LEE ,  HYO-JUNG OH ,  Myung Gil JANG ,  Yohan JO ,  HyunKi KIM ,  Pum Mo RYU ,  Jeong HEO ,  Yeo Chan YOON ,  Miran CHOI ,  Yoonjae CHOI ,  Sang Kyu PARK

    IPC: G06Q10/06 ,  G06Q50/00

    CPC classification number: G06Q10/0635 ,  G06Q50/01

    Abstract: An apparatus for managing risk in social web media in a prediction-based manner is provided, and includes a risk vocabulary management unit, which extracts and manages vocabulary to be managed as pertaining to risk from social web content, a risk issue prediction analysis quality extraction unit, which performs language analysis and sensitivity analysis, a risk prediction modeling unit, which models risk prediction analysis, a risk detection and notification unit, which automatically detects and notifies the risk, a risk situation monitoring unit, which monitors in real time a risk state of a risk entity when an alarm is raised with respect to the detected risk, and a risk history management unit, which receives user feedback for monitored risk information and manages a record of a terminated risk situation.

    Abstract translation: 提供了一种基于预测方式管理社交网络媒体风险的装置，包括：风险词汇管理单元，提取和管理与社会网页内容有关的风险管理的词汇，风险问题预测分析质量提取 执行语言分析和敏感性分析的单位，风险预测分析模型的风险预测模型单元，自动检测和通知风险的风险检测和通知单元，实时监控风险的风险状况监测单元 风险实体的状态，相对于检测到的风险发生报警;风险历史管理单元，其接收用于监视的风险信息的用户反馈并管理终止的风险状况的记录。

    APPARATUS AND METHOD FOR CUSTOMER INTERACTION SERVICE
    15.
    发明申请
    APPARATUS AND METHOD FOR CUSTOMER INTERACTION SERVICE 审中-公开
    客户互动服务的设备和方法

    公开(公告)号：US20160142544A1

    公开(公告)日：2016-05-19

    申请号：US14932248

    申请日：2015-11-04

    Applicant: Electronics and Telecommunications Research Institute

    Inventor： Hyo-Jung OH ,  Hyun-Ki KIM ,  Pum-Mo RYU ,  Yong-Jin BAE ,  Chung-Hee LEE ,  Soo-Jong LIM ,  Joon-Ho LIM ,  Myung-Gil JANG ,  Mi-Ran CHOI ,  Jeong HEO

    IPC: H04M3/51 ,  G10L25/63 ,  G10L25/54 ,  H04M3/42

    CPC classification number: G06Q30/0201 ,  G06Q30/01 ,  G10L15/1822 ,  G10L25/54 ,  G10L25/63

    Abstract: An apparatus and method for customer interaction service is provided. The apparatus for customer interaction comprises a customer interaction information DB configured to map voice of customer(VOC) with customer interaction information responding to the VOC by a service provider and store the result; a VOC collecting unit configured to collect VOC in a text or voice form; a VOC analyzing unit configured to extract target texts to be analyzed from the collected VOC and analyze the extracted text to provide analysis result including the subject of VOC; an interaction information searching unit configured to search VOC related to the collected VOC from the customer interaction information DB by using the analysis result; and a response providing unit configured to determine suitability of each customer interaction information related to the collected VOC to provide the best response to the customer based on the determined suitability.

    Abstract translation: 提供了一种用于客户交互服务的设备和方法。 用于客户交互的装置包括客户交互信息DB，其被配置为将客户的语音（VOC）与由服务提供商响应于VOC的客户交互信息进行映射并存储结果; VOC收集单元，被配置为以文本或语音形式收集VOC; VOC分析单元，被配置为从收集的VOC提取要分析的目标文本，并分析提取的文本以提供包括VOC主题的分析结果; 交互信息搜索单元，被配置为通过使用分析结果从客户交互信息DB搜索与收集的VOC相关的VOC; 以及响应提供单元，被配置为确定与所收集的VOC相关的每个客户交互信息的适合性，以基于所确定的适合性向客户提供最佳响应。

    APPARATUS AND METHOD FOR SEARCHING INFORMATION BASED ON WIKIPEDIA'S CONTENTS
    16.
    发明申请
    APPARATUS AND METHOD FOR SEARCHING INFORMATION BASED ON WIKIPEDIA'S CONTENTS 审中-公开
    基于WIKIPEDIA目录搜索信息的装置和方法

    公开(公告)号：US20150193505A1

    公开(公告)日：2015-07-09

    申请号：US14260828

    申请日：2014-04-24

    Applicant: Electronics and Telecommunications Research Institute

    Inventor： Pum-Mo RYU ,  Hyun-Ki KIM ,  Sang-Kyu PARK ,  Yong-Jin BAE ,  Jeong HEO ,  Hyo-Jung OH ,  Chung-Hee LEE ,  Soo-Jong LIM ,  Myung-Gil JANG ,  Mi-Ran CHOI ,  Yoon-Jae CHOI ,  Yeo-Chan YOON ,  Yo-Han JO

    IPC: G06F17/30

    CPC classification number: G06F17/30864 ,  G06F17/30657

    Abstract: The present invention is to provide an apparatus for searching information based on Wikipedia's contents comprising: a document converting part extracting fulltext documents, section title documents, info-box documents, category documents and definition statement documents from Wikipedia original documents and generating at least one of Wikipedia documents for questions and answers; a document indexing part analyzing the Wikipedia document for questions and answers, extracting POS-based index terms from the Wikipedia document for questions and answers, and generating a Wikipedia document index for questions and answers; a question analyzing part receiving a natural language question, analyzing a question pattern, an answer pattern and a question focus from the natural language question, and extracting document search keywords; a document searching part performing document search by using the document search keywords from the Wikipedia document index for questions and answers and generating document search result from each Wikipedia document index for questions and answers; an answer extracting part extracting first answers by using information about the question pattern, the answer pattern and the question focus from the document search result; and an answer integrating part integrating and prioritizing the first answer and generating a second answer.

    Abstract translation: 本发明提供一种基于维基百科内容搜索信息的装置，包括：从维基百科原始文档中提取全文文件，部分标题文档，信息文件，类别文档和定义声明文档的文档转换部分，并且生成以下各项中的至少一个： 维基百科文件提问和答案; 分析维基百科文档中的问题和答案的文档索引部分，从维基百科文档中提取基于POS的索引条款以获取问题和答案，以及生成维基百科文档索引的问题和答案; 接收自然语言问题的问题分析部分，分析问题模式，答案模式和自然语言问题的问题焦点，提取文档搜索关键词; 通过使用维基百科文件索引中的文档搜索关键字进行文本搜索以获取问题和答案的文档搜索部分，并从每个维基百科文档索引生成用于问题和答案的文档搜索结果; 通过使用关于问题模式的信息，答案模式和来自文档搜索结果的问题焦点来提取第一答案的答案提取部分; 以及一个整合部分的答案，整合并优先考虑第一个答案并产生第二个答案。

    APPARATUS AND METHOD FOR UPDATING LANGUAGE ANALYSIS RESULT
    19.
    发明申请
    APPARATUS AND METHOD FOR UPDATING LANGUAGE ANALYSIS RESULT 审中-公开
    用于更新语言分析结果的装置和方法

    公开(公告)号：US20160147739A1

    公开(公告)日：2016-05-26

    申请号：US14932425

    申请日：2015-11-04

    Applicant: Electronics and Telecommunications Research Institute

    Inventor： Joon Ho LIM ,  Hyun Ki KIM ,  Pum Mo RYU ,  Yong Jin BAE ,  Hyo Jung OH ,  Chung Hee LEE ,  Soo Jong LIM ,  Myung Gil JANG ,  Mi Ran CHOI ,  Jeong HEO

    IPC: G06F17/28

    CPC classification number: G06F17/27

    Abstract: An apparatus and method for updating a language analysis result are provided. The apparatus includes a storage unit configured to store language analysis result and language analysis metadata to be used for update of the language analysis result, and an update unit configured to reanalyze the language analysis metadata based on language knowledge which is added to language knowledge resources, and update the language analysis result based on the reanalyzed result.

    Abstract translation: 提供了一种用于更新语言分析结果的装置和方法。 该装置包括：存储单元，被配置为存储要用于语言分析结果更新的语言分析结果和语言分析元数据;以及更新单元，被配置为基于添加到语言知识资源的语言知识重新分析语言分析元数据， 并根据重新分析结果更新语言分析结果。

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