Selectable Controls for Interactive Voice Response Systems

    公开(公告)号:US20240040039A1

    公开(公告)日:2024-02-01

    申请号:US18265801

    申请日:2020-12-08

    Applicant: Google LLC

    CPC classification number: H04M3/4931 H04M1/72469 H04M2201/42 H04M2203/254

    Abstract: This document describes systems and techniques to enable selectable controls for interactive voice response (IVR) systems. The described systems and techniques can determine whether audio data associated with a voice or video call between a user of a computing device and a third party includes multiple selectable options. The third party audibly provides the selectable options during the call. In response to determining that the audio data includes the selectable options, the computing device can determine a text description of the multiple selectable options. The described systems and techniques can then display two or more selectable controls on a display. The user can select a selectable control to indicate a selected option of the multiple selectable options. In this way, the described systems and techniques can improve a user experience with voice calls and video calls by making IVR systems easier to navigate and understand.

    Methods and Systems for Input Suggestion
    12.
    发明公开

    公开(公告)号:US20240012540A1

    公开(公告)日:2024-01-11

    申请号:US18471966

    申请日:2023-09-21

    Applicant: Google LLC

    CPC classification number: G06F3/0482 G06F3/0484

    Abstract: The present disclosure is directed to input suggestion. In particular, the methods and systems of the present disclosure can: receive, from a first application executed by one or more computing devices, data indicating information that has been presented by and/or input into the first application; generate, based at least in part on the received data, one or more suggested candidate inputs for a second application executed by the computing device(s); provide, in association with the second application, an interface comprising one or more options to select at least one suggested candidate input of the suggested candidate input(s); and responsive to receiving data indicating a selection of a particular suggested candidate input of the suggested candidate input(s) via the interface, communicate, to the second application, data indicating the particular suggested candidate input.

    VISUAL STATUS NOTIFICATION ON EDGE OF DISPLAY

    公开(公告)号:US20230319177A1

    公开(公告)日:2023-10-05

    申请号:US18041741

    申请日:2020-08-19

    Applicant: Google LLC

    CPC classification number: H04M1/72409 H04M1/72466

    Abstract: The application is directed to edge lighting for computing device (200)s (200). The computing device (200) may include a display including a first portion (280) and a second portion (270), where the first portion (280) includes a substantial portion of a perimeter of the display and excludes the second portion (270) of the display. The computing device (200) may also include one or more processors (210) configured to determine a change in a status of the computing device (200), and determine, based on the change in the status, a visual notification (306). The one or more processors (210) may also be configured to interface with the first portion (280) of the display to output, based on the visual notification, a pattern of light (308).

    Systems and Methods for Generating and Providing Suggested Actions

    公开(公告)号:US20220245520A1

    公开(公告)日:2022-08-04

    申请号:US17622465

    申请日:2019-08-02

    Applicant: Google LLC

    Abstract: A computing system can include an artificial intelligence system including one or more machine-learned models that are configured to receive a model input that includes context data, and, in response, output a model output that describes one or more semantic entities referenced by the context data. The computing system can be configured to obtain the context data during a first time interval; input the model input that includes the context data into the machine-learned model(s); receive, as an output of the machine-learned model(s), the model output that describes the one or more semantic entities referenced by the context data; store the model output in at least one tangible, non-transitory computer-readable medium; and provide, for display in a user interface during a second time interval that is after the first time interval, a suggested action with respect to the semantic entity or entities described by the model output.

    Sensor Based Semantic Object Generation

    公开(公告)号:US20210365684A1

    公开(公告)日:2021-11-25

    申请号:US17394467

    申请日:2021-08-05

    Applicant: Google LLC

    Abstract: Provided are methods, systems, and devices for generating semantic objects and an output based on the detection or recognition of the state of an environment that includes objects. State data, based in part on sensor output, can be received from one or more sensors that detect a state of an environment including objects. Based in part on the state data, semantic objects are generated. The semantic objects can correspond to the objects and include a set of attributes. Based in part on the set of attributes of the semantic objects, one or more operating modes, associated with the semantic objects can be determined. Based in part on the one or more operating modes, object outputs associated with the semantic objects can be generated. The object outputs can include one or more visual indications or one or more audio indications.

    Methods and Systems for Input Suggestion

    公开(公告)号:US20210141501A1

    公开(公告)日:2021-05-13

    申请号:US17156972

    申请日:2021-01-25

    Applicant: Google LLC

    Abstract: The present disclosure is directed to input suggestion. In particular, the methods and systems of the present disclosure can: receive, from a first application executed by one or more computing devices, data indicating information that has been presented by and/or input into the first application; generate, based at least in part on the received data, one or more suggested candidate inputs for a second application executed by the computing device(s); provide, in association with the second application, an interface comprising one or more options to select at least one suggested candidate input of the suggested candidate input(s); and responsive to receiving data indicating a selection of a particular suggested candidate input of the suggested candidate input(s) via the interface, communicate, to the second application, data indicating the particular suggested candidate input.

    System and Method for Selecting and Providing Available Actions from One or More Computer Applications to a User

    公开(公告)号:US20230110421A1

    公开(公告)日:2023-04-13

    申请号:US18082205

    申请日:2022-12-15

    Applicant: Google LLC

    Abstract: A computing system can be configured to input model input that includes context data into a machine-learned model and receive model output that describes one or more semantic entities referenced by the context data. The computing system can be configured to provide data descriptive of the semantic entity or entities to the computer application(s) and receive application output(s) respectively from the computing application(s) in response to providing the data descriptive of semantic entity or entities to the computer application(s). The application output(s) received from each computer application can describe available action(s) of the corresponding computer application with respect to the semantic entity or entities. The computing system can be configured to provide at least one indicator to a user that describes the available action(s) of the corresponding computer applications with respect to the semantic entity or entities.

Patent Agency Ranking