公开(公告)号：US20240205331A1

公开(公告)日：2024-06-20

申请号：US18082403

申请日：2022-12-15

Applicant: GOOGLE LLC

Inventor： Yoav Tzur ,  Yaniv Leviathan ,  Yossi Matias ,  Eyal Segalis

IPC: H04M3/493 ,  G10L15/22 ,  G10L15/30

CPC classification number: H04M3/493 ,  G10L15/22 ,  G10L15/30 ,  G10L15/1815 ,  G10L2015/223

Abstract: Implementations receive, via a client device, user input to initiate a telephone call with an entity, and, in response to receiving the user input to initiate the telephone call with the entity and prior to initiating the telephone call with the entity: obtain pre-call information that is stored in association with the entity, and cause the pre-call information that is stored in association with the entity to be provided for presentation to the user via the client device. The pre-call information may include any information that would be provided for presentation to a user subsequent to initiation of the telephone call with the entity. Further, implementations determine, based on user consumption of the pre-call information, whether to (1) proceed with initiating the telephone call with the entity, or (2) refrain from initiating the telephone call with the entity, and cause the client device to implement the appropriate action.

公开(公告)号：US20240031483A1

公开(公告)日：2024-01-25

申请号：US18375857

申请日：2023-10-02

Applicant: GOOGLE LLC

Inventor： Yuval Baror ,  Michael Andrew Goodman ,  Yoav Tzur

IPC: H04M3/493 ,  G06F16/901 ,  H04M3/51

CPC classification number: H04M3/4936 ,  G06F16/9027 ,  H04M3/5166

Abstract: Implementations are directed to utilizing an assistant to automatically navigate an interactive voice response (IVR) tree to arrive at a target state during an assisted telephone call. The assistant can receive input to initiate the assisted telephone call, identify an entity to engage with, on behalf of the user, and during the assisted telephone call, based on the input, and identify an IVR tree stored in association with the entity. In various implementations, navigation of the IVR tree can be modified based on interaction(s) detected at a client device subsequent to initiating the assisted telephone call. In various implementations, the assisted telephone call can be initiated from a search interface, and the target state can be associated with a given search result. In various implementations, the IVR tree can be dynamic in that only a subset of candidate state(s) of the IVR tree may be available as the target state.

公开(公告)号：US11811969B2

公开(公告)日：2023-11-07

申请号：US17690201

申请日：2022-03-09

Applicant: GOOGLE LLC

Inventor： Yuval Baror ,  Michael Andrew Goodman ,  Yoav Tzur

IPC: H04M3/493 ,  G06F16/901 ,  H04M3/51

CPC classification number: H04M3/4936 ,  G06F16/9027 ,  H04M3/5166

Abstract: Implementations are directed to utilizing an assistant to automatically navigate an interactive voice response (IVR) tree to arrive at a target state during an assisted telephone call. The assistant can receive input to initiate the assisted telephone call, identify an entity to engage with, on behalf of the user, and during the assisted telephone call, based on the input, and identify an IVR tree stored in association with the entity. In various implementations, navigation of the IVR tree can be modified based on interaction(s) detected at a client device subsequent to initiating the assisted telephone call. In various implementations, the assisted telephone call can be initiated from a search interface, and the target state can be associated with a given search result. In various implementations, the IVR tree can be dynamic in that only a subset of candidate state(s) of the IVR tree may be available as the target state.

公开(公告)号：US11303749B1

公开(公告)日：2022-04-12

申请号：US17068511

申请日：2020-10-12

Applicant: Google LLC

Inventor： Yuval Baror ,  Michael Andrew Goodman ,  Yoav Tzur

IPC: H04M3/493 ,  G06F16/901 ,  H04M3/51

Abstract: Implementations are directed to utilizing an assistant to automatically navigate an interactive voice response (IVR) tree to arrive at a target state during an assisted telephone call. The assistant can receive input to initiate the assisted telephone call, identify an entity to engage with, on behalf of the user, and during the assisted telephone call, based on the input, and identify an IVR tree stored in association with the entity. In various implementations, navigation of the IVR tree can be modified based on interaction(s) detected at a client device subsequent to initiating the assisted telephone call. In various implementations, the assisted telephone call can be initiated from a search interface, and the target state can be associated with a given search result. In various implementations, the IVR tree can be dynamic in that only a subset of candidate state(s) of the IVR tree may be available as the target state.

公开(公告)号：US10685073B1

公开(公告)日：2020-06-16

申请号：US15669799

申请日：2017-08-04

Applicant: Google LLC

Inventor： Eyal Segalis ,  Yaniv Leviathan ,  Yossi Matias ,  Gal Chechik ,  Yoav Tzur ,  Ran El Manor

IPC: G06F17/30 ,  G06F16/9535 ,  G06F16/335 ,  G06F16/35

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for selecting textual representations for entity attribute values. One of the methods includes receiving, for presentation to a user, data identifying a relevant entity and a respective presentation attribute value for each of a plurality of presentation attributes associated with the relevant entity; obtaining user profile data for the user; selecting a respective textual representation for each of the presentation attribute values, wherein selecting the textual representations comprises selecting a first alternative textual representation for a first presentation attribute value based on the user profile data; and providing data identifying the entity and the textual representations for presentation to the user.

公开(公告)号：US20250150532A1

公开(公告)日：2025-05-08

申请号：US19018399

申请日：2025-01-13

Applicant: GOOGLE LLC

Inventor： Yoav Tzur ,  Yaniv Leviathan ,  Yossi Matias ,  Jan Jedrzejowicz

IPC: H04M3/493 ,  G06F40/35 ,  G10L13/02 ,  G10L15/18 ,  G10L15/22 ,  H04M3/527

Abstract: Processor(s) of a client device of a user can receive a telephone call that is initiated by an additional user, and, in response to receiving the telephone call, identify an entity that is associated with the additional user, and determine, based on the entity that is associated with the additional user, whether to (1) fully automate the telephone call, or (2) partially automate the telephone call. In fully automating the telephone call, the processor(s) can cause a chatbot to engage in a corresponding conversation with the additional user and without prompting the user for any input. In partially automating the telephone call, the processor(s) can cause the chatbot to engage in a corresponding conversation with the additional user but with prompting the user for input(s) via suggestion chip(s). In some implementations, the processor(s) can further determine whether to (3) refrain from automating the telephone call entirely.

公开(公告)号：US20250095632A1

公开(公告)日：2025-03-20

申请号：US18802567

申请日：2024-08-13

Applicant: GOOGLE LLC

Inventor： Sasha Goldshtein ,  Yoav Tzur ,  Gal Moshitch ,  ChiTa Tsai ,  Sharon Sultan

IPC: G10L13/08 ,  G10L15/22 ,  H04L51/02

Abstract: Implementations are directed to providing a voice wrapper to an existing first-party text-based chatbot to enable the existing first-party text-based chatbot to engage in corresponding voice-based conversations. The voice wrapper can include a plurality of components. For instance, the voice wrapper can include a plurality of input components for utilization in responding to a spoken utterance, and in lieu of the existing first-party text-based chatbot, and/or to modify input to be provided to the existing first-party text-based chatbot in responding to the spoken utterance. Also, for instance, the voice wrapper can include a plurality of output components for utilization in responding to the spoken utterance, to reduce perceived latency of the existing first-party text-based chatbot, and/or to modify output generated by the existing first-party text-based chatbot in responding to the spoken utterance.

公开(公告)号：US12225158B2

公开(公告)日：2025-02-11

申请号：US18082424

申请日：2022-12-15

Applicant: GOOGLE LLC

Inventor： Yoav Tzur ,  Yaniv Leviathan ,  Yossi Matias ,  Jan Jedrzejowicz

IPC: H04M1/64 ,  G06F40/35 ,  G10L13/02 ,  G10L15/18 ,  G10L15/22 ,  H04M3/493 ,  H04M3/527

Abstract: Processor(s) of a client device of a user can receive a telephone call that is initiated by an additional user, and, in response to receiving the telephone call, identify an entity that is associated with the additional user, and determine, based on the entity that is associated with the additional user, whether to (1) fully automate the telephone call, or (2) partially automate the telephone call. In fully automating the telephone call, the processor(s) can cause a chatbot to engage in a corresponding conversation with the additional user and without prompting the user for any input. In partially automating the telephone call, the processor(s) can cause the chatbot to engage in a corresponding conversation with the additional user but with prompting the user for input(s) via suggestion chip(s). In some implementations, the processor(s) can further determine whether to (3) refrain from automating the telephone call entirely.

公开(公告)号：US20220109753A1

公开(公告)日：2022-04-07

申请号：US17068511

申请日：2020-10-12

Applicant: Google LLC

Inventor： Yuval Baror ,  Michael Andrew Goodman ,  Yoav Tzur

IPC: H04M3/493 ,  H04M3/51 ,  G06F16/901

Abstract: Implementations are directed to utilizing an assistant to automatically navigate an interactive voice response (IVR) tree to arrive at a target state during an assisted telephone call. The assistant can receive input to initiate the assisted telephone call, identify an entity to engage with, on behalf of the user, and during the assisted telephone call, based on the input, and identify an IVR tree stored in association with the entity. In various implementations, navigation of the IVR tree can be modified based on interaction(s) detected at a client device subsequent to initiating the assisted telephone call. In various implementations, the assisted telephone call can be initiated from a search interface, and the target state can be associated with a given search result. In various implementations, the IVR tree can be dynamic in that only a subset of candidate state(s) of the IVR tree may be available as the target state.

公开(公告)号：US11250052B1

公开(公告)日：2022-02-15

申请号：US16232930

申请日：2018-12-26

Applicant: Google LLC

Inventor： Eyal Segalis ,  Gal Chechik ,  Yossi Matias ,  Yaniv Leviathan ,  Yoav Tzur

IPC: G06F16/30 ,  G06F7/00 ,  G06F16/638

Abstract: Systems and methods are provided for searching and identifying quotes in response to a query from a user. Consistent with certain embodiments, systems and methods are provided for identifying one or more subject entities associated with the query and for identifying, from a database or from search results obtained in response to the query, a set of quotes corresponding to the one or more subject entities. Further, systems and methods are provided for determining quote scores for the identified quotes based on at least one of the relationship of each quote to the one or more subject entities, the recency of each quote, and the popularity of each quote. Additionally, systems and methods are provided for organizing the identified quotes in a rank order based on the quote scores and selecting quotes based on the rank order or based on the quote scores. In addition, systems and methods are provided for transmitting information to display the selected quotes on a display device.