-
公开(公告)号：US20160012215A1
公开(公告)日：2016-01-14
申请号：US14859198
申请日：2015-09-18
Inventor： Herbert Willi Artur Ristock , Brian Galvin , S. Michael Perlmutter , Andriy Vladimirovich Ryabchun
CPC classification number: H04L63/04 , G06Q10/06 , G06Q30/06 , H04L9/321 , H04L9/3263 , H04L12/1818 , H04L45/306 , H04L45/64 , H04L51/08 , H04L51/12 , H04L63/08 , H04L63/0823 , H04L63/105 , H04L63/20 , H04N7/15 , H04W12/02
Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.
-
Patent Agency Ranking
12.发明申请METHOD FOR SELECTING INTERACTIVE VOICE RESPONSE MODES USING HUMAN VOICE DETECTION ANALYSIS 有权使用人声检测分析选择交互式语音响应模式的方法公开(公告)号：US20140341361A1
公开(公告)日：2014-11-20
申请号：US14447537
申请日：2014-07-30
Inventor： S. Michael Perlmutter
IPC: G10L15/20 , G10L15/30 , H04M3/493 , G10L21/0208
CPC classification number: G10L15/20 , G10L15/30 , G10L21/0208 , G10L25/78 , H04M3/4936
Abstract: In an interactive voice response system, a method is provided for selective enhancement of voice recognition capability during an interaction. The method includes the acts (a) taking a call and prompting for a voice response from the caller, (b) failing to recognize the response, (c) executing a routine to detect and isolate the captured word or phrase in the response, and (d) attempting to recognize the response a second time.
Abstract translation: 在交互式语音响应系统中，提供了一种用于在交互期间选择性增强语音识别能力的方法。 该方法包括以下动作：（a）接听来电并提示来自呼叫者的语音响应，（b）未能识别该响应，（c）执行例程来检测和隔离响应中所捕获的单词或短语;以及 （d）第二次尝试识别答复。
-
公开(公告)号：US20170118175A1
公开(公告)日：2017-04-27
申请号：US15397655
申请日：2017-01-03
Inventor： Herbert Willi Artur Ristock , Brian Galvin , S. Michael Perlmutter , Andriy Ryabchun , Sergey Fedorov
Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.
-
公开(公告)号：US09384446B2
公开(公告)日：2016-07-05
申请号：US14810421
申请日：2015-07-27
Inventor： Dave Sneyders , Brian Galvin , S. Michael Perlmutter
CPC classification number: G06N5/025 , G10L15/26 , G10L17/22 , G10L25/72 , H04M3/5133 , H04M3/5141 , H04M3/5166 , H04M3/5183 , H04M2203/357
Abstract: A management system for guiding an agent in a media-specific dialog has a conversion engine for instantiating ongoing dialog as machine-readable text, if the dialog is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialog. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.
Abstract translation: 用于在媒体特定对话中指导代理的管理系统具有用于将正在进行的对话作为机器可读文本进行实例化的转换引擎，如果所述对话在语音媒体中，则用于从所述文本确定事实的上下文分析引擎， 基于事实输入来确定规则，以及呈现引擎，用于向代理呈现信息以指导对话中的代理。 上下文分析引擎将确定的事实传递给规则引擎，规则引擎根据事实选择和断言呈现引擎规则，并且呈现引擎基于所声明的规则向代理提供定期更新的指导。
-
15.发明申请公开(公告)号：US20150334240A1
公开(公告)日：2015-11-19
申请号：US14810462
申请日：2015-07-27
Inventor： S. Michael Perlmutter
CPC classification number: H04M3/5235 , H04M3/4217 , H04M3/5166 , H04M3/5183 , H04M3/5191 , H04M3/5231 , H04M3/5232 , H04M2203/408
Abstract: A communication center has agents operating at workstations and enabled to interact with customers, a router for routing incoming transactions from customers to agents, and routing rule sets associated with specific customers. Individual ones of the rule sets include one or more contact constraints set by the customer associated with the rule set.
Abstract translation: 通信中心具有在工作站上操作并具有与客户交互的代理，用于将从客户到代理的传入事务路由的路由器以及与特定客户相关联的路由规则集。 规则集中的单个规则集包括与规则集相关联的客户设置的一个或多个联系约束。
-
公开(公告)号：US20150121460A1
公开(公告)日：2015-04-30
申请号：US14591890
申请日：2015-01-07
Inventor： Herbert Willi Artur Ristock , S. Michael Perlmutter , Brian Galvin
IPC: H04L29/06
CPC classification number: H04L63/04 , G06Q10/06 , G06Q30/06 , H04L9/321 , H04L9/3263 , H04L12/1818 , H04L45/306 , H04L45/64 , H04L51/08 , H04L51/12 , H04L63/08 , H04L63/0823 , H04L63/105 , H04L63/20 , H04N7/15 , H04W12/02
Abstract: A communication software module executing on a computerized appliance from a machine-readable medium includes functionality enabling a user to direct a communication event to a particular destination by an address of the destination, functionality for transmitting the destination address to a remote trust authority, functionality for initiating the communication event, and functionality for receiving trust information from the remote trust authority, the trust information associated with an enterprise or a person associated with the destination address. Various communication modules are provided, such as email clients, instant messaging systems, chat systems, and voice communication systems.
Abstract translation: 从机器可读介质在计算机化设备上执行的通信软件模块包括使用户能够通过目的地地址将通信事件定向到特定目的地的功能，将目的地地址发送到远程信任机构的功能，用于 发起通信事件，以及用于从远程信任机构接收信任信息的功能，与企业或与目的地地址相关联的人员相关联的信任信息。 提供各种通信模块，例如电子邮件客户端，即时消息系统，聊天系统和语音通信系统。
-
-
-
-
-
Search Results
16
records
(took 0.017 seconds)
