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18 条记录 (耗时 0.021 秒)

    Method and system for enabling dynamic cache structures in a networked environment
    11.
    发明授权
    Method and system for enabling dynamic cache structures in a networked environment 失效
    在网络环境中启用动态缓存结构的方法和系统

    公开(公告)号：US06256632B1

    公开(公告)日：2001-07-03

    申请号：US09027118

    申请日：1998-02-17

    申请人： Michael L. Fraenkel ,  Binh Q. Nguyen ,  Sandeep Kishan Singhal

    发明人： Michael L. Fraenkel ,  Binh Q. Nguyen ,  Sandeep Kishan Singhal

    IPC分类号： G06F900

    CPC分类号： G06F17/30902 ,  Y10S707/99933

    摘要： Methods, systems and computer program products are provided for managing shared data elements among a plurality of different client processes in a network environment. Shared data elements are associated with a Flow. A Flow is a logical stream of data that is only transmitted to a client process that explicitly subscribes for updates from the Flow. Update requests for the shared data elements are transmitted from client processes along the Flow so as to request the receipt of update notifications along the Flow. Update notifications are also transmitted about the shared data elements to the client processes along the Flow which have requested update notifications. Content of the shared data elements is, thereby, delivered to applications executing within said at least one client process which have requested updates of the shared data elements.

    摘要翻译： 提供方法，系统和计算机程序产品用于在网络环境中的多个不同客户端进程之间管理共享数据元素。 共享数据元素与流相关联。 流是一种逻辑的数据流，仅传输到客户端进程，该客户端进程明确地预订来自Flow的更新。 从Flow的客户端进程发送对共享数据元素的更新请求，以便请求沿着Flow接收更新通知。 还将关于共享数据元素的更新通知发送到已经请求更新通知的Flow的客户端进程。 因此，共享数据元素的内容被递送到在已请求更新共享数据元素的所述至少一个客户端进程内执行的应用程序。

    Obtaining information on purchasing processes
    14.
    发明授权
    Obtaining information on purchasing processes 有权

    公开(公告)号：US10572886B2

    公开(公告)日：2020-02-25

    申请号：US10119995

    申请日：2002-04-10

    申请人： Binh Q. Nguyen

    发明人： Binh Q. Nguyen

    IPC分类号： G06Q40/00 ,  G06Q30/02

    摘要： The unique session ID associated with a particular web session is presented to the website visitor in connection with an incentive for purchase of merchandise at an off-line store. The number can be recorded manually by the user, stored electronically, or can be presented in the form of a coupon which is printable on a printer attached to the computer or other device on which the user visits the website. To be eligible for the incentive, the user must present the session ID to personnel at the off-line store when completing the purchase. Once in possession of the session ID correlated to a particular purchase or purchases, the store/entity can use the session ID to review and analyze the operations performed and web pages visited during the session identified by the session ID, thereby giving the entity valuable information regarding what may have gone into the thought process of the user prior to making the purchase.

    Systems, methods and computer program products for linking transactions by multiple web site servers to web site visitors
    15.
    发明授权
    Systems, methods and computer program products for linking transactions by multiple web site servers to web site visitors 有权
    用于将多个网站服务器的交易链接到网站访问者的系统，方法和计算机程序产品

    公开(公告)号：US06535916B1

    公开(公告)日：2003-03-18

    申请号：US09428930

    申请日：1999-10-28

    申请人： Binh Q. Nguyen

    发明人： Binh Q. Nguyen

    IPC分类号： G06F15173

    CPC分类号： G06Q30/02

    摘要： Systems, methods and computer program products are provided for linking a plurality of transactions performed by a plurality of servers at a Web site to a Web site visitor who initiates or is associated with the transactions. A Web server receiving a client request from a Web site visitor stores a record of the client request in a log file and attaches a unique record identification (RID) to the record if further processing is required. The Web server passes the unique RID to an Application server at the Web site along with the client request. The Application server stores a record of the Application server request in a log file associated with the Application server and attaches the RID to the record. The Application server passes the unique RID to a back-end server along with a request for the back-end server to perform an action. The back-end server stores a record of the Application server request in a log file associated with the back-end server and attaches the RID to the record.

    摘要翻译： 提供系统，方法和计算机程序产品，用于将由网站上的多个服务器执行的多个事务链接到发起或与事务相关联的网站访问者。 从网站访问者接收客户端请求的Web服务器将客户端请求的记录存储在日志文件中，并且如果需要进一步的处理，则将独特的记录标识（RID）附加到记录。 Web服务器将唯一的RID传递到网站上的应用程序服务器以及客户端请求。 应用程序服务器将应用程序服务器请求的记录存储在与应用程序服务器关联的日志文件中，并将RID附加到记录。 应用程序服务器将唯一的RID传递给后端服务器以及对后端服务器执行操作的请求。 后端服务器将应用程序服务器请求的记录存储在与后端服务器相关联的日志文件中，并将RID附加到记录。

    Technique to Deflect Incident Ticket Submission in Real-Time
    16.
    发明申请
    Technique to Deflect Incident Ticket Submission in Real-Time 审中-公开
    实时突发事件票提交技术

    公开(公告)号：US20080228504A1

    公开(公告)日：2008-09-18

    申请号：US11685274

    申请日：2007-03-13

    申请人： Binh Q. Nguyen ,  Gregg Robertshaw ,  Kurtis F. Martin

    发明人： Binh Q. Nguyen ,  Gregg Robertshaw ,  Kurtis F. Martin

    IPC分类号： G06Q10/00

    CPC分类号： G06Q30/02

    摘要： A method, system and computer-usable medium are disclosed for reducing the amount of human interaction involved in the resolution of incident tickets. A user interacts with a self-service portal to generate an incident ticket to resolve an issue. The generated incident ticket is routed by the self-service portal to an incident ticket management system for processing. The incident ticket management system accepts the incident ticket and in turn routes it to an incident ticket deflection system (ITDS). The ITDS analyzes the resolution state of the issue and generates relevant search queries that are submitted to an issue resolution knowledgebase. The results of the search queries are then returned to the ITDS, which compares them to captured interactions of the user with the self-service portal. Irrelevant query results or those that match the captured user interactions are disregarded. The remaining query results are used by the ITDS to generate remedial actions for the user to perform. If the remedial actions do not resolve the user's issue, then the incident ticket is escalated to a helpdesk operator. When received by the helpdesk operator, the incident ticket is populated with the captured user interactions with the self-service portal, the recommended remedial actions for the user to perform, and the current resolution status of the user's issue. The helpdesk operator then uses the information contained in the escalated incident ticket to facilitate the resolution of the user's issue.

    摘要翻译： 公开了一种方法，系统和计算机可用的介质，用于减少事件票据解决中所涉及的人际交互的数量。 用户与自助服务门户进行交互以生成事件故障单以解决问题。 生成的事件票据由自助服务门户路由到事件票据管理系统进行处理。 事故票管理系统接受事故票，反过来将其发送到事故票偏转系统（ITDS）。 ITDS分析问题的解决状态，并生成提交到问题解决知识库的相关搜索查询。 然后将搜索查询的结果返回给ITDS，将其与用户与自助服务门户的捕获交互进行比较。 不相关的查询结果或与捕获的用户交互匹配的查询结果将被忽略。 ITDS使用剩余的查询结果来为用户执行补救措施。 如果补救措施不能解决用户的问题，则将事故单升级到帮助台操作员。 当由帮助台操作员接收时，事件票据将与捕获的用户与自助门户的交互，用户执行的建议的补救措施以及用户问题的当前解决状态填充。 然后，帮助台操作员使用升级的事件故障单中包含的信息便于解决用户的问题。

    Clickstream data collection technique
    17.
    发明授权
    Clickstream data collection technique 有权

    公开(公告)号：US07003565B2

    公开(公告)日：2006-02-21

    申请号：US09825097

    申请日：2001-04-03

    申请人： John R. Hind ,  Binh Q. Nguyen ,  Marcia L. Peters

    发明人： John R. Hind ,  Binh Q. Nguyen ,  Marcia L. Peters

    IPC分类号： G06F15/173

    CPC分类号： G06Q30/02 ,  H04L67/02 ,  H04L67/22 ,  H04L69/329

    摘要： Methods, systems, computer program products, and methods of doing business by improving collection of clickstream data in network exchanges comprising a plurality of related request and response messages. A clickstream cookie is created by an application, and contains a clickstream data collection correlator for messages of a particular transaction. A Uniform Resource Locator (“URL”) token is created, and is used both in URLs of messages and in cookies downstream of a cookie jar for locating the application-generated correlator. In preferred embodiments, this application-generated correlator is a unique value which is used to identify related clickstream data once it is collected. A flag may also be used to indicate whether data collection is enabled. No changes are required on client devices or in client software, and there is no dependency on a client to support cookies. Using the disclosed techniques, a particular application may specify varying clickstream data collection requirements for the transactions it generates.