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    UPDATING TRAINED VOICE BOT(S) UTILIZING EXAMPLE-BASED VOICE BOT DEVELOPMENT TECHNIQUES
    14.
    发明申请
    UPDATING TRAINED VOICE BOT(S) UTILIZING EXAMPLE-BASED VOICE BOT DEVELOPMENT TECHNIQUES 有权

    公开(公告)号：US20220255885A1

    公开(公告)日：2022-08-11

    申请号：US17170300

    申请日：2021-02-08

    Applicant: GOOGLE LLC

    Inventor： Asaf Aharoni ,  Eyal Segalis ,  Ofer Ron ,  Sasha Goldshtein ,  Tomer Amiaz ,  Razvan Mathias ,  Yaniv Leviathan

    IPC: H04L12/58 ,  G06N20/00 ,  G10L15/22

    Abstract: Implementations are directed to updating a trained voice bot that is deployed for conducting conversations on behalf of a third-party. A third-party developer can interact with a voice bot development system that enables the third-party developer to train, update, validate, and monitor performance of the trained voice bot. In various implementations, the trained voice bot can be updated by updating a corpus of training instances that was initially utilized to train the voice bot, and updating the trained voice bot based on the updated corpus. In some implementations, the corpus of training instances may be updated in response to identifying occurrence(s) of behavioral error(s) of the trained voice bot while the conversations are being conducted on behalf of the third-party. In additional or alternative implementations, the corpus of training instances may be updated in response to determining the trained voice bot does not include a desired behavior.

    Question and answer interface based on contextual information
    15.
    发明授权
    Question and answer interface based on contextual information 有权

    公开(公告)号：US11042577B2

    公开(公告)日：2021-06-22

    申请号：US16398410

    申请日：2019-04-30

    Applicant: Google LLC

    Inventor： Weizhao Wang ,  Monica Priya Garde ,  Justin Min ,  Jiarui Li ,  Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Matthew Streit Coursen

    IPC: G06F16/332 ,  G06F16/338 ,  G06F16/33 ,  G06F16/335 ,  G06F16/9537 ,  G06F16/9535 ,  G09B7/06

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving data identifying contexts; selecting an initial set of questions based at least on the contexts; providing a respective representation of the questions of the initial set, for output; receiving data indicating a selection of a particular representation associated with a particular question of the initial set of questions; selecting a set of answers associated with the particular question; providing a respective representation of the answers of the set that are associated with the particular question, for output; receiving data indicating a selection of a particular representation associated with a particular answer of the set that are associated with the particular question; determining that an additional set of other questions is associated with the particular answer; and in response to the determining, providing a respective representation of the other questions of the additional set, for output.

    Escalation to a human operator
    18.
    发明授权
    Escalation to a human operator 有权

    公开(公告)号：US10560575B2

    公开(公告)日：2020-02-11

    申请号：US15621923

    申请日：2017-06-13

    Applicant: Google LLC

    Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

    IPC: G10L15/00 ,  H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/58 ,  G06F17/27 ,  G06F17/28 ,  H04M3/42 ,  H04M3/60 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiations and bailouts. In some implementations, a method includes analyzing, by a call initiating system, a real-time conversation between a first human and the bot during a phone call between the first human on a first end of the phone call and the bot on a second end of the phone call. The call initiating system can determine, based on the analysis of the real-time conversation, whether the phone call should be transitioned from the bot to a second human on the second end of the phone call. In response to determining that the phone call should be transitioned to a second human on the second end of the phone call, the call initiating system transitions the phone call from the bot to the second human.

    Escalation to a human operator
    19.
    发明授权
    Escalation to a human operator 有权

    公开(公告)号：US10516779B2

    公开(公告)日：2019-12-24

    申请号：US15621923

    申请日：2017-06-13

    Applicant: Google LLC

    Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

    IPC: G10L15/00 ,  H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/58 ,  G06F17/27 ,  G06F17/28 ,  H04M3/42 ,  H04M3/60 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiations and bailouts. In some implementations, a method includes analyzing, by a call initiating system, a real-time conversation between a first human and the bot during a phone call between the first human on a first end of the phone call and the bot on a second end of the phone call. The call initiating system can determine, based on the analysis of the real-time conversation, whether the phone call should be transitioned from the bot to a second human on the second end of the phone call. In response to determining that the phone call should be transitioned to a second human on the second end of the phone call, the call initiating system transitions the phone call from the bot to the second human.

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