公开(公告)号：US20150370890A1

公开(公告)日：2015-12-24

申请号：US14313000

申请日：2014-06-24

申请人： International Business Machines Corporation

发明人： Shivashankar Halan ,  Joshua W. Hui ,  Holger Kache ,  Eser Kandogan ,  Anshu N. Jain ,  Tessa A. Lau ,  Mary A. Roth ,  Peter M. Schwarz

IPC分类号： G06F17/30

CPC分类号： G06F17/30604 ,  G06F17/30029 ,  G06Q30/02

摘要： The mapping system and method comprises receiving a query identifying a source entity, the source entity being of a first entity-type; generating a plurality of candidate entities from an analysis of an entity-relationship graph in response to the query based on the source entity; and computing feature values for each candidate entity of the plurality of candidate entities by passing the source entity and the plurality of candidate entities to a type-specific entity recommender particular to the first entity-type.

摘要翻译： 所述映射系统和方法包括接收标识源实体的查询，所述源实体是第一实体类型; 响应于基于源实体的查询，从实体关系图的分析生成多个候选实体; 以及通过将所述源实体和所述多个候选实体传递给特定于所述第一实体类型的类型特定实体推荐器来计算所述多个候选实体中的每个候选实体的特征值。

公开(公告)号：US20150033077A1

公开(公告)日：2015-01-29

申请号：US14514029

申请日：2014-10-14

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Anuradha Bhamidipaty ,  Winnie Wing-Yee Cheng ,  Aliza R. Heching ,  Anshu N. Jain ,  Jia Liu ,  James R. Moulic ,  Daniela Rosu ,  Mithkal M. Smadi ,  Srikanth G. Tamilselvam

IPC分类号： G06F11/07 ,  G06F3/0484

CPC分类号： G06F11/079 ,  G06F3/04842 ,  G06F3/04847 ,  G06F11/0751 ,  G06N5/00 ,  H04L41/0631 ,  H04L41/069 ,  H04L41/5074

摘要： An approach is presented for identifying related problem tickets in an information technology (IT) environment. A pattern of actions included in interactions with a computer program is determined to be effective at proactively preventing a problem in the IT environment based on a frequency at which user(s) performed the interactions which perform text and statistical analyses of content of historical problem tickets. A script based on the pattern of actions is generated. A root cause of the problem is determined based on the text and statistical analyses. Responsive to a receipt of a new problem ticket, the script is executed to automatically perform the pattern of actions. The new problem ticket is classified as being in a group of problem tickets which are related to the problem and included in the historical problem tickets. The new problem ticket is determined to specify the problem which has the root cause.

摘要翻译： 介绍了一种在信息技术（IT）环境中识别相关问题单的方法。 确定包含在与计算机程序的交互中的动作模式是有效的，以主动地防止IT环境中的问题基于用户执行对历史问题票的内容进行文本和统计分析的交互的频率 。 生成基于动作模式的脚本。 根据文本和统计分析确定问题的根本原因。 响应于收到新的问题单，执行脚本以自动执行动作模式。 新的问题单分类为与问题有关的一组问题票，并列入历史问题票。 确定新的问题单以指定具有根本原因的问题。