公开(公告)号：US20140195950A1

公开(公告)日：2014-07-10

申请号：US13967685

申请日：2013-08-15

Applicant: International Business Machines Corporation

Inventor： Judah M. Diament ,  Aliza R. Heching ,  Peter K. Malkin

IPC: G06F17/30

CPC classification number: G06F17/30958 ,  G06F17/30716

Abstract: A method of visualizing and interacting with a given term graph for a given group G defined by a set of values d for a set of dimensions D and topic X, may comprise obtaining the term graph associated with the given group G and the topic X; displaying the topic X in a tag cloud; representing each term from the term graph as a tag in the tag cloud, wherein a distance of a given tag from the displayed topic X in the tag cloud represents a distance of a term represented by the given tag from the topic X in the term graph; and visually representing a tag's importance relative to one or more of resources associated with the given group G in the tag cloud.

公开(公告)号：US20190387057A1

公开(公告)日：2019-12-19

申请号：US16008721

申请日：2018-06-14

Applicant: International Business Machines Corporation

Inventor： Samuel S. Adams ,  Scott Gerard ,  Aliza R. Heching ,  Susann M. Keohane

IPC: H04L29/08 ,  G06N5/04 ,  H04L12/24

Abstract: A system is provided for inferring sensor topology in a structure. The system includes a receiver, a server communicatively coupled to the receiver and a sensor topology engine communicatively coupled to the receiver and the server. The receiver is configured to receive identification information that sensors have been and deployed throughout the structure to sense a presence of an operator and to receive sensor readings from the sensors and couple the sensor readings to the sensor topology engine. The sensor topology engine is further configured analyze the identification information and the sensor readings to infer zones of the multiple spaces in which the presence of the operator is sensed by at least one of the sensors, borders of each of the zones, and dead zones adjacent to one or more of the zones in which the presence of the operator is not sensed and build a topological graph.

公开(公告)号：US09928472B2

公开(公告)日：2018-03-27

申请号：US13712142

申请日：2012-12-12

Applicant: International Business Machines Corporation

Inventor： Gargi Dasgupta ,  Nirmit V. Desai ,  Yixin Diao ,  Aliza R. Heching

IPC: G06Q10/06

CPC classification number: G06Q10/06313

Abstract: A system for determining asset configuration in a service delivery environment, comprises a simulation module developing a simulation model reflecting features of the service delivery environment, a search module using the simulation model and constraint data to determine a plurality of asset configurations for evaluation, a first evaluation module determining a value of each of the asset configurations, and determining the asset configuration of the plurality of asset configurations that yields a value meeting a predetermined objective, and a second evaluation module determining a deviation from a current configuration that would be caused by each of the asset configurations, and determining the asset configuration that yields a lowest deviation of the plurality of asset configurations, wherein the second evaluation module uses the value meeting the predetermined objective from the first evaluation module as a constraint when determining the asset configuration that yields the lowest deviation.

公开(公告)号：US20140188538A1

公开(公告)日：2014-07-03

申请号：US14010782

申请日：2013-08-27

Applicant: International Business Machines Corporation

Inventor： Gargi B. Dasgupta ,  Nirmit V. Desai ,  Yixin Diao ,  Aliza R. Heching

IPC: G06Q10/06

CPC classification number: G06Q10/063112

Abstract: Skill update based work assignment in one aspect may comprise receiving a worker set identifying a list of workers, current skills associated with the worker set, required skills associated with a set of tickets; classifying the current skills and the required skills to find worker target skills; calculating for each of the workers in the worker set, a worker's updated skill should the worker be assigned to and work on one or more of the set of tickets; and assigning one or more of the set of tickets to one or more of the workers in the worker set whose current skills enable resolving the set of tickets within a predetermined criterion, and based on whether one or more of the workers' updated skills meet the worker target skills.

公开(公告)号：US20140180739A1

公开(公告)日：2014-06-26

申请号：US13723609

申请日：2012-12-21

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Gargi B. Dasgupta ,  Nirmit V. Desai ,  Yixin Diao ,  Aliza R. Heching

IPC: G06Q10/06

CPC classification number: G06Q10/063112

Abstract: Systems and methods for determining asset assignment in a service delivery environment are provided. A method for asset assignment in a service delivery environment, comprises identifying a number of worktypes, defining a plurality of asset resource pools and identifying a number of the resource pools, calculating a uniqueness of each resource pool, computing a utilization of each resource pool, and determining a uniqueness adjusted utilization value for each resource pool, wherein one or more steps of the method are performed by a computer system comprising a memory and at least one processor coupled to the memory.

Abstract translation: 提供了用于确定服务交付环境中的资产分配的系统和方法。 一种在服务交付环境中进行资产分配的方法，包括识别多个工作类型，定义多个资产资源池并识别资源池的数量，计算每个资源池的唯一性，计算每个资源池的利用率， 以及确定每个资源池的唯一性调整的利用价值，其中所述方法的一个或多个步骤由包括存储器和耦合到所述存储器的至少一个处理器的计算机系统执行。

公开(公告)号：US20170270456A1

公开(公告)日：2017-09-21

申请号：US15072516

申请日：2016-03-17

Applicant: International Business Machines Corporation

Inventor： Elaine M. Branagh ,  Randall L. Cogill ,  Aliza R. Heching ,  Akihiro Kishimoto ,  Nicole L. Lechelt ,  Pitipong J. Lin ,  Yin Long ,  Joe Naoum-Sawaya ,  Surya S.K. Sajja

IPC: G06Q10/06 ,  G06Q10/10

CPC classification number: G06Q10/063112 ,  G06Q10/06398 ,  G06Q10/1053

Abstract: An aspect of providing job assignment optimization includes creating a feature vector from features extracted from a new job request. Each of the features is associated with a constraint on minimum requirements with respect to a level of experience of a potential candidate. An aspect further includes creating a feature vector for each employee that includes skills attributed to the employee and instances that each of the skills have been completed, searching feature vectors generated from the employee database for the minimum requirements indicated in the new job request feature vector, searching the feature vectors of the database for the minimum requirements indicated by constraints associated with the new job request, modeling aggregate utility of past experience of employees as a weighted sum of applied utility functions, and generating a score indicating a difference between a potential post assignment and a pre-assignment utility. An aspect also includes outputting qualified candidates.

公开(公告)号：US20140214497A1

公开(公告)日：2014-07-31

申请号：US13751711

申请日：2013-01-28

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Gargi B. Dasgupta ,  Nirmit V. Desai ,  Yixin Diao ,  Aliza R. Heching

IPC: G06Q10/06

CPC classification number: G06Q10/06395 ,  G06Q10/06398

Abstract: A system for ensuring timing study quality in a service delivery environment, comprises a participation module capable of determining a level of participation by assets in the timing study, a volume module capable of comparing effort data volume with workload data volume, and a records module capable of analyzing effort data for a duration for each record, wherein one or more of the modules are implemented on a computer system comprising a memory and at least one processor coupled to the memory.

Abstract translation: 一种用于确保服务交付环境中的时间研究质量的系统，包括能够在时间研究中确定资产参与程度的参与模块，能够将努力数据量与工作负载数据量进行比较的卷模块，以及能够记录的记录模块 在每个记录的持续时间内分析努力数据，其中一个或多个模块在包括存储器和耦合到存储器的至少一个处理器的计算机系统上实现。

公开(公告)号：US20140207790A1

公开(公告)日：2014-07-24

申请号：US13746440

申请日：2013-01-22

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Judah M. Diament ,  Aliza R. Heching

IPC: G06F17/30

CPC classification number: G06F17/30979

Abstract: Aspects of the present invention provide a tool for retrieving data in response to a query in any format. In an embodiment, each query term of the query is analyzed to determine whether it corresponds to either a domain keyword or a formula designator. If a formula designator is retrieved, each formula term associated with the formula designator is mapped to a domain keyword. Each of the domain keywords, the formula designators, and the mapped formula terms are boosted. A dataset is searched using a structured search query that includes all boosted terms, as well as any remaining query terms that do not correspond to one of the boosted terms.

Abstract translation: 本发明的方面提供了一种用于以任何格式响应于查询来检索数据的工具。 在一个实施例中，分析查询的每个查询项以确定其是否对应于域关键字或公式指示符。 如果检索到公式指示符，则将与公式指示符相关联的每个公式术语映射到域关键字。 每个域关键字，公式指示符和映射的公式术语均得到提升。 使用结构化搜索查询搜索数据集，该搜索查询包括所有提升的条款，以及与其中一个提升条款不对应的任何剩余查询条款。

公开(公告)号：US20140195534A1

公开(公告)日：2014-07-10

申请号：US13736543

申请日：2013-01-08

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Judah M. Diament ,  Aliza R. Heching ,  Peter K. Malkin

IPC: G06F17/30

CPC classification number: G06F16/35

Abstract: A term graph for a group (G), where G is defined by a given set of values d for a set of dimensions (D) relative to a topic (X) may be created by retrieving a graph (H) comprising terms related to an entity and associated with topic X; identifying a node (N) that represents topic X in graph H; identifying resources (R) associated with topic X in group G (used or accessed by, or otherwise associated with values d in group (G); compiling a list (L) of terms used in the identified resources (R); and creating, starting from node N, a connected subgraph S representing the term graph, wherein each node in subgraph S represents one of the terms from list L and has a path to node N.

公开(公告)号：US20140195531A1

公开(公告)日：2014-07-10

申请号：US13736610

申请日：2013-01-08

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Judah M. Diament ,  Aliza R. Heching ,  Peter K. Malkin

IPC: G06F17/30

CPC classification number: G06F17/30958 ,  G06F17/30716

Abstract: A method of visualizing and interacting with a given term graph for a given group G defined by a set of values d for a set of dimensions D and topic X, may comprise obtaining the term graph associated with the given group G and the topic X; displaying the topic X in a tag cloud; representing each term from the term graph as a tag in the tag cloud, wherein a distance of a given tag from the displayed topic X in the tag cloud represents a distance of a term represented by the given tag from the topic X in the term graph; and visually representing a tag's importance relative to one or more of resources associated with the given group G in the tag cloud.

Abstract translation: 对于由一组维度D和主题X的一组值d定义的给定组G的可视化和与给定术语图交互的方法可以包括获得与给定组G和主题X相关联的术语图; 在标签云中显示主题X; 将来自术语图形的每个术语表示为标签云中的标签，其中标签云中的所显示的主题X的给定标签的距离表示由术语图中的主题X表示的给定标签的项的距离 ; 并且可视地表示标签相对于与标签云中的给定组G相关联的一个或多个资源的重要性。