公开(公告)号：US20150347967A1

公开(公告)日：2015-12-03

申请号：US14726461

申请日：2015-05-30

Applicant: Kyocera Document Solutions Inc.

Inventor： Koki Nakajima

IPC: G06Q10/10 ,  G06F17/30

CPC classification number: G06Q10/10 ,  G06F16/955

Abstract: A support system includes a function execution circuit, a customer-information managing circuit, and a usage-availability setting circuit. The function execution circuit uses customer information indicative of a specific content related to a customer to execute a specific function. The customer-information managing circuit manages the customer information for each dealer. The usage-availability setting circuit sets availability for use of the customer information from a person having authority to manage the dealer for each of the dealers. The customer-information managing circuit determines the availability for use based on setting by the usage-availability setting circuit.

Abstract translation: 支持系统包括功能执行电路，客户信息管理电路和使用可用性设置电路。 功能执行电路使用表示与客户有关的特定内容的客户信息来执行特定功能。 客户信息管理电路管理每个经销商的客户信息。 使用可用性设置电路设置用于从具有管理每个经销商的经销商的人的用户使用客户信息的可用性。 客户信息管理电路基于使用可用性设置电路的设置确定使用的可用性。

公开(公告)号：US20150026585A1

公开(公告)日：2015-01-22

申请号：US14332300

申请日：2014-07-15

Applicant: KYOCERA Document Solutions Inc.

Inventor： Daisuke Yoshida ,  Toyoaki Oku ,  Koki Nakajima ,  Takeshi Nakamura ,  Yoshihiko Arai ,  Atsushi Matsumoto

IPC: H04L29/08 ,  G06F3/0481

CPC classification number: H04L67/025 ,  G06F3/0481 ,  G06F3/1454 ,  G09G2340/10

Abstract: A device management system includes an electronic device and a remote maintenance server. The electronic device displays an operation screen to a user. The remote maintenance server includes a transparent panel management portion that draws a guide image on a virtual transparent panel based on an operation of a service person performed on a service terminal device, and causes the electronic device to overlay and display the virtual transparent panel on the operation screen.

Abstract translation: 设备管理系统包括电子设备和远程维护服务器。 电子设备向用户显示操作画面。 远程维护服务器包括透明面板管理部分，其基于在服务终端设备上执行的服务人员的操作，在虚拟透明面板上绘制引导图像，并使电子设备在虚拟透明面板上叠加并显示虚拟透明面板 操作画面。

公开(公告)号：US11755378B2

公开(公告)日：2023-09-12

申请号：US17656530

申请日：2022-03-25

Applicant: KYOCERA Document Solutions Inc.

Inventor： Koki Nakajima

IPC: G06F9/50

CPC classification number: G06F9/5072 ,  G06F9/5077

Abstract: A tenant management system includes an application management portion and a server resource management portion. The application management portion terminates a request from a user at a tenant specific application that is an application prepared for a tenant in a solution built on a public cloud. The server resource management portion provisions resource of a web server that realizes the tenant specific application. When a value that is obtained by multiplying a number of users who are registered in association with a particular tenant specific application for a particular tenant, by an amount of resource that is assumed to be consumed when one user uses the particular tenant specific application, has exceeded a current amount of resource of the particular tenant specific application for the particular tenant, the server resource management portion additionally provisions a particular amount of resource of the particular tenant specific application for the particular tenant.

公开(公告)号：US11665240B2

公开(公告)日：2023-05-30

申请号：US17408660

申请日：2021-08-23

Applicant: KYOCERA Document Solutions Inc.

Inventor： Koki Nakajima

IPC: H04L29/08 ,  H04L12/26 ,  H04L67/12 ,  H04L43/0811

CPC classification number: H04L67/12 ,  H04L43/0811

Abstract: A data linkage system includes a data accumulation system that collects and accumulates data held by an information system; and a control service section that manages access information used by the data accumulation system to connect to the information system. The control service section asks the data accumulation system to test the connection to the information system by using the access information managed by the control service section.

公开(公告)号：US20220067019A1

公开(公告)日：2022-03-03

申请号：US17408585

申请日：2021-08-23

Applicant: KYOCERA Document Solutions Inc.

Inventor： Koki Nakajima

IPC: G06F16/23 ,  G06F16/25 ,  G06F16/21 ,  G06F8/65

Abstract: A data cooperation system includes a data collection system that collects data held by an information system, a data storage system that stores data collected by the data collection system, and a pipeline orchestrator that updates the data storage system in response to a change in data format of the information system.

公开(公告)号：US10986246B2

公开(公告)日：2021-04-20

申请号：US16419876

申请日：2019-05-22

Applicant: KYOCERA DOCUMENT SOLUTIONS INC.

Inventor： Kazuki Nishikai ,  Takeshi Nakamura ,  Satoshi Goshima ,  Dukil Park ,  Yuichi Obayashi ,  Takumi Nakamura ,  Koki Nakajima ,  Yasuo Nakashima

IPC: H04N1/32 ,  G06F3/12 ,  G06F11/10

Abstract: A remote management system includes: a user operation server; a remote maintenance server; and a connection server, the user operation server, the remote maintenance server, and the connection server being connected to each other via a network, the remote maintenance server including a processor that operates as a setting change receiving unit that receives a setting value change instruction for an image forming apparatus from a user via the user operation server, a first setting change detection unit that detects a changed setting value based on the setting value change instruction, a setting change informing unit that informs an administrator and a user-in-charge of the image forming apparatus of the changed setting value, and a setting change command sending unit that sends a command to change setting of the image forming apparatus to the image forming apparatus via the connection server.

公开(公告)号：US10289357B2

公开(公告)日：2019-05-14

申请号：US15994647

申请日：2018-05-31

Applicant: KYOCERA Document Solutions Inc.

Inventor： Koki Nakajima ,  Takeshi Nakamura ,  Keisuke Fukushima

IPC: G06K15/00 ,  G06F3/12 ,  H04L29/06 ,  H04L29/08

Abstract: A remote communication system according to one aspect of the disclosure includes an image forming apparatus, an electronic device, a session relay system, and a session management unit. When a start of a test for a communication state via the session is requested by the electronic device, the session management unit requests the session relay system for a first test ID as the first session ID and a second test ID as the second session ID. When the session is relayed by the session relay system by associating the connection established between the electronic device and the session relay system with the connection established between the image forming apparatus and the session relay system using the first test ID and the second test ID, the image forming apparatus executes the test for the communication state with the electronic device via the relayed session.

公开(公告)号：US20140355051A1

公开(公告)日：2014-12-04

申请号：US14278365

申请日：2014-05-15

Applicant: KYOCERA Document Solutions Inc.

Inventor： Koki Nakajima ,  Daisuke Yoshida ,  Toyoaki Oku ,  Takeshi Nakamura ,  Yoshihiko Arai ,  Atsushi Matsumoto

IPC: G06F3/12

CPC classification number: H04N1/32106 ,  H04N1/00344 ,  H04N1/00832 ,  H04N2201/0094 ,  H04N2201/0098 ,  H04N2201/3204 ,  H04N2201/3278

Abstract: An agent unit acquires apparatus status information from an electronic apparatus. A remote maintenance server receives and stores the apparatus status information transmitted from the agent unit. The agent unit (a) issues a response request of whether transmission of the apparatus status information is permitted or denied to a user of the electronic apparatus when a transmission request of the apparatus status information is detected, (b1) transmits a notification that indicates that transmission of the apparatus status information is denied to the remote maintenance server without transmitting the apparatus status information if a response to the response request is received and the received response indicates that transmission of the apparatus status information is denied, and (b2) transmits the apparatus status information if a response to the response request is received and the received response indicates that transmission of the apparatus status information is permitted.

Abstract translation: 代理单元从电子设备获取设备状态信息。 远程维护服务器接收并存储从代理单元发送的设备状态信息。 当检测到装置状态信息的发送请求时，代理单元（a）发出对电子设备的用户的设备状态信息的发送是否允许或拒绝的响应请求，（b1）发送指示 如果接收到对响应请求的响应，并且接收到的响应指示设备状态信息的传输被拒绝，则设备状态信息的传输被拒绝给远程维护服务器而不发送设备状态信息，并且（b2） 如果接收到对响应请求的响应，并且接收到的响应指示允许设备状态信息的发送，则状态信息。

公开(公告)号：US20140258876A1

公开(公告)日：2014-09-11

申请号：US14192143

申请日：2014-02-27

Applicant: Kyocera Document Solutions Inc.

Inventor： Daisuke Yoshida ,  Toyoaki Oku ,  Koki Nakajima ,  Takeshi Nakamura ,  Yoshihiko Arai ,  Atsushi Matsumoto

IPC: G06F3/0484

CPC classification number: G06F11/324

Abstract: An electronic apparatus includes: an operation panel configured to display a screen and receive an operation performed by a user; an agent unit configured to, upon receipt of message data from a remote maintenance server on a maintenance service provider side, provide an instruction to display a message screen based on the message data; and a display control unit configured to control the display of a screen on the operation panel and configured to, when the instruction to display the message screen is received while an operation screen is being displayed, display the message screen on the operation panel upon detection of an end of an operation of the operation panel performed by the user.

Abstract translation: 电子设备包括：操作面板，被配置为显示屏幕并接收用户执行的操作; 代理单元，被配置为在维护服务提供方侧从远程维护服务器接收到消息数据时，基于所述消息数据提供显示消息屏幕的指令; 以及显示控制单元，被配置为控制操作面板上的屏幕的显示，并且被配置为当在显示操作屏幕的同时接收到显示消息屏幕的指示时，在检测到操作面板时将消息屏幕显示在操作面板上 由用户执行的操作面板的操作结束。

公开(公告)号：US20140226183A1

公开(公告)日：2014-08-14

申请号：US14252013

申请日：2014-04-14

Applicant: KYOCERA Document Solutions Inc.

Inventor： Koki Nakajima

IPC: G06F3/12

CPC classification number: G06F3/1255 ,  G06F3/1205 ,  G06F3/1232 ,  G06F3/1257 ,  G06F3/1291 ,  H04N1/00204 ,  H04N1/00347 ,  H04N1/00427 ,  H04N1/00973 ,  H04N2201/0013 ,  H04N2201/0039 ,  H04N2201/0074

Abstract: An image forming apparatus stores a setting values set including core data independent of a model of the image forming apparatus and non-core data not included in the core data; writes the core data on another image forming apparatus without change, and if the model of the image forming apparatus is the same as the model of the another image forming apparatus, writes the non-core data on the another image forming apparatus without change, while if the model of the image forming apparatus is not the same as the model of the another image forming apparatus, writes the non-core data including a setting value of a function setting in the non core-data that is the same as the function setting in the another image forming apparatus on the another image forming apparatus.