公开(公告)号：US20220264271A1

公开(公告)日：2022-08-18

申请号：US17734288

申请日：2022-05-02

Applicant: EBAY INC.

Inventor： Scot Fraser HAMILTON ,  Ladd Van Tol ,  Luke Shardlow ,  Jonathan David Chard ,  Matthew Olson

IPC: H04W4/50 ,  H04L67/025 ,  H04L67/131 ,  G06F3/14

Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request to establish a session for a single mobile application executing on a mobile device is received on a remote device via an application programming interface (API) that is integrated with the single mobile application. Information from the single mobile application is received on the remote device via the API, the information including information about the single mobile application. A command is sent from the remote device to the mobile device, causing the mobile device to execute the command in the single mobile application.

公开(公告)号：US20190239045A1

公开(公告)日：2019-08-01

申请号：US16380412

申请日：2019-04-10

Applicant: EBAY INC.

Inventor： Scot Fraser Hamilton ,  Ladd Van Tol ,  Luke Shardlow ,  Jonathan David Chard ,  Matthew Olson

IPC: H04W4/50 ,  H04L29/08 ,  H04L29/06 ,  G06F3/14

CPC classification number: H04W4/50 ,  G06F3/1454 ,  G09G2370/022 ,  G09G2370/027 ,  H04L67/025 ,  H04L67/38 ,  H04W76/10

Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.

公开(公告)号：US10278040B2

公开(公告)日：2019-04-30

申请号：US15903078

申请日：2018-02-23

Applicant: eBay Inc.

Inventor： Scot Fraser Hamilton ,  Ladd Van Tol ,  Luke Shardlow ,  Jonathan David Chard ,  Matthew Olson

IPC: H04W4/50 ,  H04L29/08 ,  G06F3/14 ,  H04L29/06 ,  H04W76/10

Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.