Abstract:
A first telephony device sets up a first communication channel through an Internet protocol (IP) network for conducting an IP based telephony communication with a second telephony device. The first communication channel includes one or more media relays. The first telephony device then begins to conduct the telephony communication with the second telephony device over the first communication channel. While the initial stages of the telephony communication are ongoing, the first telephony device sets up a second communication channel with the second telephony device that does not utilize media relays. The telephony communication is then switched to the second communication channel. Proceeding in this fashion ensures that a communication channel can be rapidly established between the first and second telephony devices so that the telephony communication can quickly commence.
Abstract:
Methods and systems for managing dropped call operations are provided here. In some embodiments a method for managing dropped call operations may include receiving a first notification of a change in network connectivity during a communication session between a first user device and a second user device; receiving a second notification of a change in network connectivity; generating communication data for the communication session based on a time that the first notification of a change in network connectivity was received; and transmitting the communication data to a service provider.
Abstract:
Systems and methods performed by an IP telephony system are designed to determine when two parties to a recently terminated telephony communication are simultaneously calling each other in an attempt to re-establish a telephony communication. When the IP telephony system determines that this situation is occurring, the IP telephony system acts to connect the two parties, rather than have both of them see their new call setup attempt fail because the other party's telephony device is indicated to be busy.
Abstract:
Methods and systems for synchronizing contact information from multiple sources across multiple devices associated with a user are provided herein. In some embodiments, a method for synchronizing contact information from multiple sources across multiple devices associated with a user may include receiving a contact modification message from a first device to modify a contact in a cloud contact address book, where the cloud contact address book includes contact information for a plurality of contacts from one or more devices associated with a user; modifying the contact in the cloud contact address book based on modification information included in the contact modification message; identifying at least one device of the plurality of devices in which the contact is a native contact; and pushing the modified contact to the identified at least one device.
Abstract:
When an incoming communication is directed to a telephony device that is capable of conducting an IP based communication via an IP telephony system and a cellular-based communication via a mobile telephony service provider, the communication is initially setup as a cellular-based communication via the mobile telephony service provider. At the same time, an IP-based communication channel is setup between the telephony device and an IP telephony system. Once the IB-based communication channel is available, the communication is transitioned from the cellular-based communication channel to the IP based communication channel.
Abstract:
A method and apparatus for anchoring and controlling objects in messages across multiple devices are provided herein. The method includes displaying one or more messaging objects in a scrollable portion of a first messaging conversation display screen on a first participant device, the one or more messaging objects comprising at least one message conveyed between the first participant device and at least a second participant device; receiving an instruction to perform a first action on a first messaging object of the one or more messaging objects; performing the first action on the first messaging object; and sending a first object instruction message to at least the second participant device to perform a second action on a second messaging object in a second messaging conversation display screen on the second participant device, the second action associated with the first action and the first messaging object associated with the second messaging object.
Abstract:
Methods and systems for providing services and information for multiple business entities through a single application that provides a convenient and common interface are provided herein. In some embodiments, a method for providing information and services to a user device may include receiving, by an interactive business card server of a service provider, information from each of a plurality of business entities via an application programming interface, receiving information associated with a user device from a service provider application installed on the user device and registered with the service provider, determining that the user device is in geographic proximity of one of the plurality of business entities based on the information received, and sending an interactive business card including at least some of the information associated with the one of the plurality of business entities in a format that can be displayed by the service provider application.
Abstract:
During setup of a telephony communication between a calling and a called party, a check is made to determine is a special message or information should be played to the calling or called party before the telephony communication is established between the calling and called parties. If so, the message or information is delivered to the party as early media. Systems and methods embodying the invention may track which messages and information have been played to individual parties to thereby avoid delivering the same message or information more than once.
Abstract:
An Off Net scenario may occur during primary communications between a first and second caller, in which the second caller is connected to a network over a data channel and receives a second call over a voice channel resulting in an interruption of the primary communications between the original callers. In the Off Net scenario, a message indicating the original communication has been interrupted is received by a carrier. The carrier substitutes another communication device in place of the second caller's communication device to establish a secondary communication between the first caller's communication device and the third communication device. The secondary communication may inform the first caller of the interruption of the primary communication and may provide options regarding the primary communication to the first caller.
Abstract:
An Internet protocol (IP) telephony system provides telephony services to a mobile telephony device via data packet communications that traverse a data network. If the IP telephony system has received calls that were missed by the user of the mobile telephony device, or if the IP telephony system has received communications that have not yet been reviewed by the user of the mobile telephony device, information about those missed calls and unreviewed messages is delivered to the mobile telephony device so that the user can be alerted to their existence. The information may be delivered to the mobile telephony device in a push notification.