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公开(公告)号：US07349527B2
公开(公告)日：2008-03-25
申请号：US10769137
申请日：2004-01-30
Applicant: Sherif Yacoub , Steven J. Simske , Xiaofan Lin , Francois Vincent
Inventor： Sherif Yacoub , Steven J. Simske , Xiaofan Lin , Francois Vincent
IPC: H04M1/64
CPC classification number: H04M3/4936 , G10L15/26 , H04M3/5166 , H04M2201/41
Abstract: A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of demographic characteristics; assigning a set of acoustic confidence scores; assigning a set of substantive confidence scores; combining the acoustic and substantive confidence scores; and tailoring information presented to the contact using the set of combined confidence scores. The system discloses: an Interactive Voice Response module for initiating a dialog between a contact and a call handling system, and selecting a set of demographic characteristics; an acoustic classifier for assigning a set of acoustic confidence scores; a substantive classifier for assigning a set of substantive confidence scores; and a data combiner for combining the acoustic and substantive confidence scores. The Interactive Voice Response module also tailors information presented to the contact using the set of combined confidence scores.
Abstract translation: 公开了一种从联系人中提取人口统计信息的系统和方法。 该方法公开：在联系人和呼叫处理系统之间发起对话; 选择一组人口特征; 分配一组声信心得分; 分配一组实质信心分数; 结合声学和实质的信心得分; 并使用一组组合的置信分数来裁剪提供给联系人的信息。 该系统公开了一种交互式语音响应模块，用于启动联系人和呼叫处理系统之间的对话，并且选择一组人口特征; 声分类器，用于分配一组声信心分数; 用于分配一组实质信心分数的实质分类器; 以及用于组合声学和实质可信度得分的数据组合器。 交互式语音应答模块还使用组合的置信分数来定制呈现给联系人的信息。
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公开(公告)号：US20060285746A1
公开(公告)日：2006-12-21
申请号：US11155191
申请日：2005-06-17
Applicant: Sherif Yacoub , Giuliano Vitantonio
Inventor： Sherif Yacoub , Giuliano Vitantonio
CPC classification number: G06K9/03
Abstract: A method, apparatus, and system are disclosed for computer assisted document analysis. One embodiment is a method for software execution. The method includes selecting, in response to user input, criteria in a character recognition engine to identify suspect errors in scanned documents; executing the engine on a subset of the scanned documents to determine an accuracy of error detection using the criteria; and adjusting, in response to user input, the criteria to adjust the accuracy of identifying suspect errors.
Abstract translation: 公开了一种用于计算机辅助文档分析的方法，装置和系统。 一个实施例是用于软件执行的方法。 该方法包括响应于用户输入选择字符识别引擎中的标准来识别扫描文档中的可疑错误; 在扫描文档的子集上执行引擎以使用该标准确定错误检测的准确性; 并且响应于用户输入调整用于调整识别可疑错误的准确性的标准。
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公开(公告)号：US07149689B2
公开(公告)日：2006-12-12
申请号：US10354415
申请日：2003-01-30
Applicant: Sherif Yacoub
Inventor： Sherif Yacoub
IPC: G10L15/28
CPC classification number: G10L15/32
Abstract: A speech recognition system comprises exactly two automated speech recognition (ASR) engines connected to receive the same inputs. Each engine produces a recognition output, a hypothesis. The system implements one of two (or both) methods for combining the output of the two engines. In one method, a confusion matrix statistically generated for each speech recognition engine is converted into an alternatives matrix in which every column is ordered by highest-to-lowest probability. A program loop is set up in which the recognition outputs of the speech recognition engines are cross-compared with the alternatives matrices. If the output from the first ASR engine matches an alternative, its output is adopted as the final output. If the vectors provided by the alternatives matrices are exhausted without finding a match, the output from the first speech recognition engine is adopted as the final output. In a second method, the confusion matrix for each ASR engine is converted into Bayesian probability matrix.
Abstract translation: 语音识别系统包括恰好两个连接以接收相同输入的自动语音识别（ASR）引擎。 每个引擎产生一个识别输出，一个假设。 该系统实现了两个（或两个）两个方法之一来组合两个引擎的输出。 在一种方法中，将针对每个语音识别引擎统计生成的混淆矩阵转换为替代矩阵，其中每列以最高到最低的概率排序。 建立了一种程序循环，其中语音识别引擎的识别输出与替代矩阵进行交叉比较。 如果第一台ASR引擎的输出匹配一个替代方案，则其输出作为最终输出。 如果由替代矩阵提供的向量在没有找到匹配的情况下被耗尽，则采用来自第一语音识别引擎的输出作为最终输出。 在第二种方法中，每个ASR引擎的混淆矩阵被转换成贝叶斯概率矩阵。
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24.发明申请System and method for quality of service management within a call handling system 失效呼叫处理系统内服务质量管理的系统和方法公开(公告)号：US20050240411A1
公开(公告)日：2005-10-27
申请号：US10831082
申请日：2004-04-22
Applicant: Sherif Yacoub
Inventor： Sherif Yacoub
CPC classification number: H04M3/493 , H04M2201/40 , H04M2203/2061
Abstract: A system and method for quality of service management within a call handling system is disclosed. The method discloses: initiating a dialog between a contact and an Interactive Voice Response (IVR) module; matching the contact with a predefined contact category; retrieving a predefined quality of service level associated with the contact category; and processing the dialog in accordance with the quality of service level. The system discloses means for effecting the method.
Abstract translation: 公开了一种呼叫处理系统内的服务质量管理系统和方法。 该方法公开：在联系人和交互式语音响应（IVR）模块之间发起对话; 将联系人与预定义的联系人类别进行匹配; 检索与所述联系人类别相关联的预定服务质量水平; 并按照服务质量水平处理对话。 该系统公开了实现该方法的手段。
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公开(公告)号：US20050171792A1
公开(公告)日：2005-08-04
申请号：US10769240
申请日：2004-01-30
Applicant: Xiaofan Lin , Steven Simske , Sherif Yacoub , Roland Burns
Inventor： Xiaofan Lin , Steven Simske , Sherif Yacoub , Roland Burns
CPC classification number: G10L15/005 , G06Q10/06 , H04M3/5166 , H04M3/5233 , H04M2203/2061
Abstract: A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.
Abstract translation: 公开了一种用于语言变化引导操作员选择的系统和方法。 该方法公开：在联系人和呼叫处理系统之间发起对话; 识别联系人所说的语言变体; 确定一组操作者内的每个操作者的语言变化的技能水平; 选择语言变化中的技能水平高于预定值的运算符; 并将该联系人的对话框传送给操作员。 该系统公开了用于实现该方法的手段和实施例。
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Patent Agency Ranking
公开(公告)号：US20050094798A1
公开(公告)日：2005-05-05
申请号：US10699264
申请日：2003-10-30
Applicant: Sherif Yacoub
Inventor： Sherif Yacoub
CPC classification number: H04M3/5166 , H04M2203/355
Abstract: A system and method for call center dialog management is disclosed. The method discloses: presenting a contact with a first call center dialog segment having a current call center dialog property; receiving from the contact a contact dialog segment; identifying a dialog property keyword within the contact dialog segment; replacing the current call center dialog property with a new call center dialog property in response to the dialog property keyword; and presenting a second call center dialog segment having the new call center dialog property to the contact. The system of the present invention, discloses means for implementing the method.
Abstract translation: 公开了一种用于呼叫中心对话管理的系统和方法。 该方法公开：向具有当前呼叫中心对话属性的第一呼叫中心对话段呈现联系; 从联系人接收联系对话段; 在联系对话段中识别一个对话属性关键字; 替换当前的呼叫中心对话框属性与一个新的呼叫中心对话框属性响应对话属性关键字; 并向该联系人呈现具有新的呼叫中心对话属性的第二呼叫中心对话段。 本发明的系统公开了实现该方法的手段。
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公开(公告)号：US20050065789A1
公开(公告)日：2005-03-24
申请号：US10668121
申请日：2003-09-23
Applicant: Sherif Yacoub , Steven Simske , Xiaofan Lin
Inventor： Sherif Yacoub , Steven Simske , Xiaofan Lin
CPC classification number: G10L15/32
Abstract: A system comprises a computer system having a central processing unit coupled to a memory and extraction algorithm. A plurality of different automatic speech recognition (ASR) engines are coupled to the computer system that is adapted to analyze a speech utterance and select one of the ASR engines that will most accurately recognize the speech utterance.
Abstract translation: 一种系统包括具有耦合到存储器和提取算法的中央处理单元的计算机系统。 多个不同的自动语音识别（ASR）引擎耦合到适于分析语音话语的计算机系统，并且选择将最准确地识别语音话语的ASR引擎之一。
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公开(公告)号：US08948511B2
公开(公告)日：2015-02-03
申请号：US11253305
申请日：2005-10-19
Applicant: Daniel Ortega , Sherif Yacoub , Jose Abad Peiro , Paolo Faraboschi
Inventor： Daniel Ortega , Sherif Yacoub , Jose Abad Peiro , Paolo Faraboschi
CPC classification number: G06K9/00463 , G06K9/00469
Abstract: An automated document processing system is configured to normalize zones obtained from a document, and to extract articles from the normalized zones. In one configuration, the system receives at least one zone from the document, and applies at least one zone-breaking factor, thereby creating normalized sub-zones within which text lines are consistent with the at least one zone-breaking factor. The normalized sub-zones may be evaluated to obtain a reading order. Adjacent sub-zones are joined if text similarity exceeds a threshold value. Weakly joined sub-zones are separated where indicated by a topic vectors analysis of the weakly joined sub-zones.
Abstract translation: 自动文件处理系统被配置为对从文档获得的区域进行归一化，并从标准化区域提取文章。 在一种配置中，系统从文档接收至少一个区域，并且应用至少一个区域破坏因子，由此创建标准化子区域，在该区域内文本行与至少一个区域破坏因子一致。 可以评估归一化子区域以获得读取顺序。 如果文本相似度超过阈值，则连接相邻的子区域。 弱联合子区域被分离，由弱联接子区域的主题向量分析指示。
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29.发明授权公开(公告)号：US07917364B2
公开(公告)日：2011-03-29
申请号：US10668141
申请日：2003-09-23
Applicant: Sherif Yacoub
Inventor： Sherif Yacoub
IPC: G10L15/04
CPC classification number: G10L15/32
Abstract: A system comprises a computer system comprising a central processing unit coupled to a memory and resource management application. A plurality of different automatic speech recognition (ASR) engines is coupled to the computer system. The computer system is adapted to select ASR engines to analyze a speech utterance based on resources available on the system.
Abstract translation: 一种系统包括计算机系统，其包括耦合到存储器和资源管理应用的中央处理单元。 多个不同的自动语音识别（ASR）引擎耦合到计算机系统。 计算机系统适于选择ASR引擎，以基于系统上可用的资源来分析语音语音。
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公开(公告)号：US07697757B2
公开(公告)日：2010-04-13
申请号：US11153820
申请日：2005-06-15
Applicant: Sherif Yacoub , Giuliano Di Vitantonio , Suzanne Prince , Vinay Saxena
Inventor： Sherif Yacoub , Giuliano Di Vitantonio , Suzanne Prince , Vinay Saxena
IPC: G06F17/00
CPC classification number: G06F17/30011 , G06F17/30716 , G06K9/033
Abstract: A method, apparatus, and system are disclosed for computer assisted document modification. One embodiment is a method for software execution. The method automatically extracts articles, in a first phase, from documents to generate different zones of the articles. Different zones of the extracted articles are displayed. In a second phase, plural different zones are manually modified with a document correction tool.
Abstract translation: 公开了一种用于计算机辅助文件修改的方法，装置和系统。 一个实施例是用于软件执行的方法。 该方法在第一阶段自动从文档中提取文章，以生成不同区域的文章。 显示提取物品的不同区域。 在第二阶段中，用文件校正工具手动修改多个不同的区域。
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