Service Creation and Management
    24.
    发明申请

    公开(公告)号:US20210294634A1

    公开(公告)日:2021-09-23

    申请号:US17338780

    申请日:2021-06-04

    Abstract: Concepts and technologies are disclosed herein for service creation and management. A processor can detect an event relating to a service, and access a service creation database to identify a recipe associated with the service. The recipe can define a resource to be used to provide the service. The processor can access an inventory to determine if the resource is available, identify a service control to control the service, instruct an infrastructure control to allocate virtual machines to host components of the service, and issue instructions to the service control. The instructions can instruct the service control to load service functions to the virtual machines.

    Service creation and management
    26.
    发明授权

    公开(公告)号:US10528381B2

    公开(公告)日:2020-01-07

    申请号:US16104914

    申请日:2018-08-19

    Abstract: Concepts and technologies are disclosed herein for service creation and management. A processor can detect an event relating to a service, and access a service creation database to identify a recipe associated with the service. The recipe can define a resource to be used to provide the service. The processor can access an inventory to determine if the resource is available, identify a service control to control the service, instruct an infrastructure control to allocate virtual machines to host components of the service, and issue instructions to the service control. The instructions can instruct the service control to load service functions to the virtual machines.

    System and method for analytics with automated whisper mode

    公开(公告)号:US10367942B2

    公开(公告)日:2019-07-30

    申请号:US16151443

    申请日:2018-10-04

    Abstract: A service session is facilitated via a packet switched network; in the service session, user equipment participates in an interactive communication exchange with an agent via a first interaction mode, and the interactive communication exchange is based on a user inquiry. The interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the service session responsive to determining that the consultation service would facilitate the resolution; the service resource provides consultation to the agent via a second interaction mode without exposing the consultation to the user equipment. The consultation elevates an experience level employed in the first service session towards resolution of the user inquiry.

    SYSTEM AND METHOD FOR ANALYTICS WITH AUTOMATED WHISPER MODE

    公开(公告)号:US20190037076A1

    公开(公告)日:2019-01-31

    申请号:US16151443

    申请日:2018-10-04

    Abstract: A service session is facilitated via a packet switched network; in the service session, user equipment participates in an interactive communication exchange with an agent via a first interaction mode, and the interactive communication exchange is based on a user inquiry. The interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the service session responsive to determining that the consultation service would facilitate the resolution; the service resource provides consultation to the agent via a second interaction mode without exposing the consultation to the user equipment. The consultation elevates an experience level employed in the first service session towards resolution of the user inquiry.

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