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公开(公告)号:US12047534B2
公开(公告)日:2024-07-23
申请号:US18301055
申请日:2023-04-14
发明人: Geoff Willshire , Florian Treml , Christoph Börner
CPC分类号: H04M3/493 , G06F11/3684 , G06F11/3692 , G10L15/22 , H04M3/24 , H04M3/4938 , H04M7/1295
摘要: A system and method for automated chatbot testing to provide training and quality assurance of conversational artificial intelligence systems, comprising a chatbot testing administrator interface which allows chatbot makers to define what a chatbot is supposed to do, create test scripts to test the performance of the chatbot, and review the results of the chatbot tests, a chatbot testing server which provides and interface between chatbot testing agents and the administrator interface, instantiates chatbot agents and distributes them across available hardware and runs testing programs which activate, configure, and deactivate chatbot testing agents as needed. A plurality of chatbot agents may be running in parallel to provide automated testing based upon test script configuration.
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公开(公告)号:US11900353B2
公开(公告)日:2024-02-13
申请号:US17693631
申请日:2022-03-14
申请人: Worldpay, LLC
发明人: Brant Peterson
CPC分类号: G06Q20/305 , G06Q20/16 , G06Q20/24 , G06Q20/3272 , G06Q20/34 , H04M7/1295 , H04M2203/1058 , H04Q2213/13405
摘要: Methods and systems are disclosed for enabling the generation of a token corresponding to a tone generated by a telephony system, comprising receiving one or more dual tone multi-frequency (DTMF) tones generated by a telephony system, generating a token based on the one or more DTMF tones; and transmitting the generated token to a merchant system.
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公开(公告)号:US10003939B2
公开(公告)日:2018-06-19
申请号:US15297139
申请日:2016-10-19
申请人: ACER INCORPORATED
发明人: Pei-Jung Chen
CPC分类号: H04W4/14 , H04M3/493 , H04M7/1295
摘要: In a wireless communication system, when receiving a START DTMF message with an ITR indicator from a transmitting device, a network is configured to send a START DTMF ACK message to the transmitting device. After adjusting its settings and entering a text receiving mode, the transmitting device is configured to send a CONFIRM START DTMF TXT message to the network. The network is configured to send keypad information associated with the number of a receiving device to the receiving device. The receiving device is configured to send the corresponding text message to the network, which then forwards the text message to the transmitting device.
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公开(公告)号:US20170374193A1
公开(公告)日:2017-12-28
申请号:US15683404
申请日:2017-08-22
发明人: Stephen Lee HODGE
IPC分类号: H04M3/38 , H04L12/28 , H04L29/06 , H04M1/67 , H04M1/673 , H04M1/677 , H04M3/22 , H04M17/00 , H04M7/12 , H04M3/42 , G10L15/08 , H04W28/18 , H04W12/06 , H04W12/08 , H04W12/10
CPC分类号: H04M3/382 , G10L15/08 , G10L15/083 , G10L2015/088 , H04L12/28 , H04L63/083 , H04L63/0861 , H04L63/126 , H04M1/67 , H04M1/673 , H04M1/677 , H04M3/2218 , H04M3/2281 , H04M3/38 , H04M3/385 , H04M3/4211 , H04M3/42221 , H04M7/1295 , H04M17/305 , H04M2201/40 , H04M2201/41 , H04M2203/6054 , H04M2242/12 , H04W12/06 , H04W12/08 , H04W12/10 , H04W28/18
摘要: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.
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公开(公告)号:US20170344963A1
公开(公告)日:2017-11-30
申请号:US15535226
申请日:2015-12-11
申请人: AERIANDI LIMITED
CPC分类号: G06Q20/0855 , G06Q20/02 , G06Q20/16 , G06Q20/305 , G06Q20/34 , G06Q20/4012 , G06Q20/4018 , G06Q30/04 , H04M3/2218 , H04M3/42059 , H04M3/5183 , H04M7/1295 , H04M2201/18 , H04M2203/6027
摘要: There is provided a method of correlating a telephone call between a first party and a second party with information that is to be used in a third party service implemented in relation to the telephone call. The method comprises routing telephone calls involving the first party via a third party service system that implements the third party service. The method further comprises, at a communication management system of the first party, determining call identification data for the telephone call and session data associated with a session of the third party service to be implemented in relation to the telephone call, and sending the call identification data and the session data to the third party service system; and, at the third party service system, receiving the call identification data and the session data from the communication management system, using the received call identification data to identify the telephone call, using the received session data to determine the information that is be used in the third party service, and correlating the information with the identified telephone call.
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公开(公告)号:US09769322B2
公开(公告)日:2017-09-19
申请号:US15190257
申请日:2016-06-23
发明人: Jae-Hong Ruy , Hyo-Chan Bang , Byeong-Cheol Choi , Hoon Jeong
CPC分类号: H04M11/06 , H04L12/10 , H04L67/12 , H04M7/1295 , H04M11/066 , H04M19/001 , H04M2203/60
摘要: Disclosed herein are a telephone, a switchboard, and a method for sending a message between the telephone and the switchboard using a Dual Tone Multiple Frequency (DTMF) signal. The telephone includes a sensor interface unit for collecting sensing signals by being connected to sensors, a transmission unit for generating a message using the sensing signals, converting the message into a DTMF signal, and transmitting the DTMF signal and a telephone signal, and a power distribution unit for being supplied with power from the switchboard and distributing the power to operation units.
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公开(公告)号:US09762740B2
公开(公告)日:2017-09-12
申请号:US14176927
申请日:2014-02-10
申请人: Radovan Prodanovic
发明人: Radovan Prodanovic
IPC分类号: H04L12/66 , H04L12/16 , G06F15/00 , H04M7/12 , H04L12/875
CPC分类号: H04M7/1295 , H04L47/56
摘要: A T2P (TDM to packet) delay buffer is provided. The delay buffer can prevent double digit detections caused by in-band DTMF leak when out-of-band DTMF is used. The T2P delay buffer is initialized with an audio pattern that represents silence in a configurable amount of delay. When a DTMF digit is detected, the system can stop taking the voice payload from the T2P delay buffer and start injecting RFC4733 RTP packets into the RTP stream at a pre-configured rate. The RFC4733 DTMF RTP packets continue to be injected into the RTP stream until the DTMF digit stops. Once the end of the DTMF digit is detected, the content of the T2P delay buffer can be discarded and the T2P delay buffer is reinitialized with an audio pattern that represents silence in a configurable amount of delay. After the T2P delay buffer is reinitialized, the voice packetization can be continued.
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公开(公告)号:US20170214801A1
公开(公告)日:2017-07-27
申请号:US15413060
申请日:2017-01-23
申请人: DropBy, Inc.
发明人: Camille Gaspard , Nabeel Samad , John McQueen
CPC分类号: H04M11/025 , G07C9/00142 , G07C9/00166 , H04L51/32 , H04M1/2473 , H04M1/72533 , H04M3/42161 , H04M7/1295 , H04M2201/40
摘要: Various implementations include systems and methods for unlocking a door to a building on behalf of a tenant of the building that addresses the shortcomings of legacy telephone entry systems and allows for more efficient and safer management of building entry requests from third parties. In some implementations, the system taps into the legacy telephone entry systems to communicate with third parties seeking entry into the building. In some implementations, the system communicates with third party computing devices (e.g., stationary or mobile devices) to process entry requests. And, in some implementations, the system communicates entry preferences (or parameters) associated with a tenant with a door lock system to allow for entry during certain time windows or under certain conditions.
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公开(公告)号:US09674366B2
公开(公告)日:2017-06-06
申请号:US15191075
申请日:2016-06-23
发明人: Louie Malatesta , Stephen Murray , Bernard Prentis
CPC分类号: H04M3/58 , G06Q20/305 , H04M3/4283 , H04M3/5166 , H04M3/5183 , H04M7/1295 , H04M2203/5018 , H04M2203/5027 , H04M2203/6009
摘要: A telephone call processing apparatus for a telephone system includes an exchange for receiving incoming telephone calls and switching said calls to selected respective agent workstations. The apparatus includes a routing function for connecting an incoming call from a caller to an agent workstation, and initiating a call from said apparatus to an external application platform, said call including data to enable a transaction call to be set up between said caller and said external application platform. A holding function maintains a call leg connection with said agent workstation whilst said call from said apparatus to said external application platform is initiated. A connection function connects a call from said external application platform to said agent workstation and establishing or maintaining a connection between said caller and said agent workstation for use whilst said transaction call is connected.
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公开(公告)号:US20170099391A1
公开(公告)日:2017-04-06
申请号:US15190257
申请日:2016-06-23
发明人: Jae-Hong RUY , Hyo-Chan BANG , Byeong-Cheol CHOI , Hoon JEONG
CPC分类号: H04M11/06 , H04L12/10 , H04L67/12 , H04M7/1295 , H04M11/066 , H04M19/001 , H04M2203/60
摘要: Disclosed herein are a telephone, a switchboard, and a method for sending a message between the telephone and the switchboard using a Dual Tone Multiple Frequency (DTMF) signal. The telephone includes a sensor interface unit for collecting sensing signals by being connected to sensors, a transmission unit for generating a message using the sensing signals, converting the message into a DTMF signal, and transmitting the DTMF signal and a telephone signal, and a power distribution unit for being supplied with power from the switchboard and distributing the power to operation units.
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