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公开(公告)号：US20180341806A1
公开(公告)日：2018-11-29
申请号：US15602408
申请日：2017-05-23
Applicant: Avaya Inc.
Inventor： David Chavez , Laurent Philonenko
IPC: G06K9/00
Abstract: An image (e.g., a picture) is received from a communication device. The image has associated metadata that is captured while the image is taken. For example, the metadata may be a location, a date, and a time of the picture. One or more object(s) (e.g., a car) along with characteristics of the object(s) in the image are identified. For example, a characteristic may be an action associated with the object, such as a person is running. In response to analyzing the one or more objects for the one or more characteristics in conjunction with the metadata, one or more potential workflows are determined (e.g., a workflow to call the police). A list that identifies the one or more potential workflows is sent to the communication device. Input to select one of the one or more workflows is received, which initiates the selected workflow.
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公开(公告)号：US20180103150A1
公开(公告)日：2018-04-12
申请号：US15333397
申请日：2016-10-25
Applicant: Avaya Inc.
Inventor： David Chavez , Gregory D. Weber
CPC classification number: H04L67/146 , H04L12/1496 , H04L65/00 , H04L67/02 , H04L67/04 , H04M3/42059 , H04M3/4285 , H04M3/44 , H04M3/5235 , H04M3/543 , H04M2201/16
Abstract: Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can provide four primary call invocation types. Namely, calls can be invoked through a dialer of the mobile device, through a web interface accessed through the mobile device, through a mobile application executing on the mobile device, or through a personal assistant of similar service. The mobile intermediary entity or service can also provide rich, supplementary services for mobile callers. These services can include but are not limited to menu navigation, call continuity, caller geo-location awareness, and awareness of the caller's mobile network operator's identifier. Services natively provided by the called enterprise, such as call conferencing, can also be provided within the call.
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公开(公告)号：US10929557B2
公开(公告)日：2021-02-23
申请号：US16029225
申请日：2018-07-06
Applicant: Avaya Inc.
Inventor： David Chavez
IPC: G06F21/62 , G06F21/60 , G06F16/28 , G06F16/955 , G06F16/9535
Abstract: The present disclosure provides a communication system and method, among other things. As a non-limiting example, the method includes enabling access to entries of personal digital data for a plurality of users; enabling at least some of the personal digital data for the plurality of users to be retrieved by a query that contains an identification of a first user and authentication information associated with the first user; receiving a group identifier that is stored with reference to personal digital data of the first user; and distributing relationship digital data that describes a relationship between the first user and the second user based on the existence of the group identifier.
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公开(公告)号：US10742652B2
公开(公告)日：2020-08-11
申请号：US16149293
申请日：2018-10-02
Applicant: Avaya Inc.
Inventor： Joel Ezell , David Chavez , Michael Krack
IPC: H04L29/06
Abstract: A call request is received, from a mobile device, to establish a communication with a contact center. For example, the call request may be to establish a voice call with the contact center. In response to the call request, the mobile device sends authentication factors to a cloud authentication service that the user/mobile device has previously registered with. For example, the authentication factors may include usage factors of the mobile device, such as a call history of the user on the mobile device. If the authentication factors are validated, a token is generated. The token is sent to the contact center along with the call request. The token is validated at the contact center. At this point, the contact center knows that the user/mobile device are authentic. A call is then established between the user and the contact center.
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Patent Agency Ranking
公开(公告)号：US20190355229A1
公开(公告)日：2019-11-21
申请号：US15981184
申请日：2018-05-16
Applicant: Avaya Inc.
Inventor： David Chavez
Abstract: The methods and systems of the present disclosure can monitor, by a microprocessor of a first device, changes in pressure over time at the first device; detect, by the microprocessor, a first measurement in the pressure over time; and provide, by the microprocessor, a first alert based on the detection of the first measurement.
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公开(公告)号：US10469655B2
公开(公告)日：2019-11-05
申请号：US15927909
申请日：2018-03-21
Applicant: Avaya Inc.
Inventor： David Chavez , Keith Cowley
Abstract: Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.
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公开(公告)号：US20190297184A1
公开(公告)日：2019-09-26
申请号：US15927909
申请日：2018-03-21
Applicant: Avaya Inc.
Inventor： David Chavez , Keith Cowley
Abstract: Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.
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公开(公告)号：US20190036922A1
公开(公告)日：2019-01-31
申请号：US16149293
申请日：2018-10-02
Applicant: Avaya Inc.
Inventor： Joel Ezell , David Chavez , Michael Krack
IPC: H04L29/06
CPC classification number: H04L63/0876 , H04L63/083 , H04L63/0861 , H04L2463/082 , H04M2203/40 , H04M2203/6045 , H04M2203/6054 , H04M2203/6072
Abstract: A call request is received, from a mobile device, to establish a communication with a contact center. For example, the call request may be to establish a voice call with the contact center. In response to the call request, the mobile device sends authentication factors to a cloud authentication service that the user/mobile device has previously registered with. For example, the authentication factors may include usage factors of the mobile device, such as a call history of the user on the mobile device. If the authentication factors are validated, a token is generated. The token is sent to the contact center along with the call request. The token is validated at the contact center. At this point, the contact center knows that the user/mobile device are authentic. A call is then established between the user and the contact center.
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公开(公告)号：US09961205B1
公开(公告)日：2018-05-01
申请号：US15333397
申请日：2016-10-25
Applicant: Avaya Inc.
Inventor： David Chavez , Gregory D. Weber
CPC classification number: H04L67/146 , H04L12/1496 , H04L65/00 , H04L67/02 , H04L67/04 , H04M3/42059 , H04M3/4285 , H04M3/44 , H04M3/5235 , H04M3/543 , H04M2201/16
Abstract: Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can provide four primary call invocation types. Namely, calls can be invoked through a dialer of the mobile device, through a web interface accessed through the mobile device, through a mobile application executing on the mobile device, or through a personal assistant of similar service. The mobile intermediary entity or service can also provide rich, supplementary services for mobile callers. These services can include but are not limited to menu navigation, call continuity, caller geo-location awareness, and awareness of the caller's mobile network operator's identifier. Services natively provided by the called enterprise, such as call conferencing, can also be provided within the call.
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