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    AUTHENTICATION USING DTMF TONES
    2.
    发明公开
    AUTHENTICATION USING DTMF TONES 审中-公开

    公开(公告)号：US20230283711A1

    公开(公告)日：2023-09-07

    申请号：US18317799

    申请日：2023-05-15

    申请人： PINDROP SECURITY, INC.

    发明人： Payas GUPTA

    IPC分类号： H04M3/38 ,  H04M3/51 ,  H04L9/40

    CPC分类号： H04M3/382 ,  H04M3/5166 ,  H04L63/0838 ,  H04L63/18 ,  H04M2203/6072 ,  H04M3/42008

    摘要： A method of obtaining and automatically providing secure authentication information includes registering a client device over a data line, storing information and a changeable value for authentication in subsequent telephone-only transactions. In the subsequent transactions, a telephone call placed from the client device to an interactive voice response server is intercepted and modified to include dialing of a delay and at least a passcode, the passcode being based on the unique information and the changeable value, where the changeable value is updated for every call session. The interactive voice response server forwards the passcode and a client device identifier to an authentication function, which compares the received passcode to plural passcodes generated based on information and iterations of a value stored in correspondence with the client device identifier. Authentication is confirmed when a generated passcode matches the passcode from the client device.

    SYSTEM AND METHOD FOR INTERRUPTING AN INCOMING UNWANTED CALL ON A MOBILE DEVICE
    3.
    发明公开
    SYSTEM AND METHOD FOR INTERRUPTING AN INCOMING UNWANTED CALL ON A MOBILE DEVICE 审中-公开

    公开(公告)号：US20230254405A1

    公开(公告)日：2023-08-10

    申请号：US17990106

    申请日：2022-11-18

    申请人： AO Kaspersky Lab

    发明人： Sergey A. Kochanov ,  Alexey P. Komissarov ,  Victor V. Yablokov

    IPC分类号： H04M3/436

    CPC分类号： H04M3/436 ,  H04M2203/6072

    摘要： A method of interrupting an incoming call on a mobile device includes: intercepting an incoming telephone call received by a mobile device; determining one or more parameters of the intercepted telephone call; determining if the intercepted telephone call matches one or more telephone calls associated with a list of prohibited phone numbers by comparing the determined parameters of the intercepted call with parameters of the one or more telephone calls associated with the list of prohibited phone numbers; and in response to determining a match between the intercepted telephone call and the one or more telephone calls associated with the list of prohibited phone numbers: blocking reception of the intercepted telephone call; identifying a calling party associated with the intercepted telephone call; sending an authentication request to the identified calling party; and interrupting the intercepted telephone call in response to unsuccessful authentication.

    System and method for multilingual authentication access to communication system in controlled environment
    5.
    发明授权
    System and method for multilingual authentication access to communication system in controlled environment 有权

    公开(公告)号：US10063694B1

    公开(公告)日：2018-08-28

    申请号：US15706185

    申请日：2017-09-15

    申请人： GLOBAL TEL*LINK CORPORATION

    发明人： Stephen L. Hodge

    IPC分类号： H04M11/00 ,  H04M3/38 ,  H04M3/42

    CPC分类号： H04M3/38 ,  H04M3/385 ,  H04M3/42068 ,  H04M2201/41 ,  H04M2203/6054 ,  H04M2203/6072 ,  H04M2242/12

    摘要： A system for multilingual authentication access to a communication system in a controlled environment is disclosed. The system includes a communication subsystem that connects a communication between a first communication device and a second communication device, wherein the first communication device is used by the inmate of the correctional facility. The system also includes a profile subsystem configured to store profile information of the inmate associated with the first communication device. The system further includes an authentication subsystem that provides a challenge question to the first communication device based on the profile information and an accommodation of the inmate that affects authentication, receives a response to challenge question and a voice sample from the first communication device, verifies the response and the voice sample, and authorizes connection of the communication between the first communication device and the second communication device based on verification of the response and the voice sample.

    System and Method for Improving Call Center Communications
    6.
    发明申请
    System and Method for Improving Call Center Communications 审中-公开

    公开(公告)号：US20170346948A1

    公开(公告)日：2017-11-30

    申请号：US15604068

    申请日：2017-05-24

    申请人： METROPOLITAN LIFE INSURANCE CO.

    发明人： Tom WOLF

    IPC分类号： H04M3/51 ,  H04M7/00 ,  H04L29/08 ,  H04M3/523

    CPC分类号： H04M3/5166 ,  G06F16/3329 ,  H04L67/146 ,  H04L67/306 ,  H04M3/5191 ,  H04M3/5238 ,  H04M7/0039 ,  H04M2203/6072

    摘要： Methods and systems route requests for service in a call center. A non-transitory computer-readable medium stores data representative of a queue of customers waiting to be serviced. A processor queues a request for service initiated by a customer. Data output is sent to the customer to ascertain the customer's cause for the request via a data communication channel. Data input is received from the customer via the data communication channel. The data input indicates the customer's cause for the request. An agent is identified from a plurality of agents suitable to address the customer's cause for the request. The customer's position is adjusted in the queue based on the identified agent. A routing instruction is determined about routing the request to the identified agent.

    SYSTEM, METHOD AND APPARATUS FOR CALL SCREENING
    7.
    发明申请
    SYSTEM, METHOD AND APPARATUS FOR CALL SCREENING 审中-公开
    系统，方法和设备进行呼叫筛选

    公开(公告)号：US20160316057A1

    公开(公告)日：2016-10-27

    申请号：US15201594

    申请日：2016-07-04

    申请人： Stanley Korn

    发明人： Stanley Korn

    IPC分类号： H04M3/436 ,  H04M3/493

    CPC分类号： H04M3/436 ,  H04M3/4365 ,  H04M3/4936 ,  H04M2203/6072

    摘要： Techniques, systems, apparatuses and methods to better interdict or screen calls without disturbing the callee. The phone user can implement a warning for unwanted human, i.e., live person callers, and a challenge or barrier for unwanted automated or robocalling, particularly the usage of a required response to a question. The warning and particularly the challenge would weed out undesired solicitations. The present invention also makes allowance for desired human, robotic or automated calling in addition to the proscripted calls.

    摘要翻译： 技术，系统，设备和方法，以更好地阻止或屏蔽呼叫而不打扰被叫。 电话用户可以对不需要的人（即，现场人员呼叫者）以及不期望的自动或漫游的挑战或障碍（特别是对问题的所需响应的使用）实施警告。 警告，特别是挑战将消除不必要的招揽。 除了被呼叫的呼叫之外，本发明还允许所需的人，机器人或自动呼叫。

    System, method and apparatus for call screening
    8.
    发明授权
    System, method and apparatus for call screening 有权
    呼叫筛选的系统，方法和装置

    公开(公告)号：US09386149B2

    公开(公告)日：2016-07-05

    申请号：US14084465

    申请日：2013-11-19

    申请人： Stanley Korn

    发明人： Stanley Korn

    IPC分类号： H04M1/56 ,  H04M15/06 ,  H04M3/436

    CPC分类号： H04M3/436 ,  H04M3/4365 ,  H04M3/4936 ,  H04M2203/6072

    摘要： Techniques, systems, apparatuses and methods to better interdict or screen calls without disturbing the callee. The phone user can implement a warning for unwanted human, i.e., live person callers, and a challenge or barrier for unwanted automated or robocalling, particularly the usage of a required response to a question. The warning and particularly the challenge would weed out undesired solicitations. The present invention also makes allowance for desired human, robotic or automated calling in addition to the proscripted calls.

    摘要翻译： 技术，系统，设备和方法，以更好地阻止或屏蔽呼叫而不打扰被叫。 电话用户可以对不需要的人（即，现场人员呼叫者）以及不期望的自动或漫游的挑战或障碍（特别是对问题的所需响应的使用）实施警告。 警告，特别是挑战将消除不必要的招揽。 除了被呼叫的呼叫之外，本发明还允许所需的人，机器人或自动呼叫。

    PHONE FRAUD DETERRENCE SYSTEM FOR USE WITH TOLL FREE AND OTHER FEE GENERATING NUMBERS
    9.
    发明申请
    PHONE FRAUD DETERRENCE SYSTEM FOR USE WITH TOLL FREE AND OTHER FEE GENERATING NUMBERS 审中-公开
    电话欺诈系统，用于免费和其他费用生成数字

    公开(公告)号：US20150256662A1

    公开(公告)日：2015-09-10

    申请号：US14641326

    申请日：2015-03-07

    申请人： DIALOGTECH INC.

    发明人： Irvin SHAPIRO ,  Austin LEMOINE ,  Phil SEGUIN

    IPC分类号： H04M1/665

    CPC分类号： H04M1/665 ,  H04M3/436 ,  H04M3/493 ,  H04M2203/2027 ,  H04M2203/6027 ,  H04M2203/6072 ,  H04M2242/18

    摘要： An automated method for determining the validity of an incoming phone call including receiving an incoming phone call, activating a controller in response to receipt of the incoming phone call, wherein the controller generates a multi-digit code in response to the receipt of the incoming call, outputs an audible version of the multi-digit code to a caller for the incoming call, requests the caller to input the multi-digit code, compares the multi-digit code with a caller input, determines the call is invalid in response to a mismatch between the multi-digit code and the caller input, and terminates the phone call.

    摘要翻译： 一种用于确定进入电话呼叫的有效性的自动方法，包括接收来话电话，响应于接收到来电电话而激活控制器，其中控制器响应于接收到来电而产生多位代码 将多位代码的声音版本输出给来电者进行呼叫，请求呼叫者输入多位代码，将多位代码与呼叫者输入进行比较，确定呼叫响应于 多位代码与来电者输入之间不匹配，并终止电话。

    Enhancing Reachability in Internet Protocol Communications
    10.
    发明申请
    Enhancing Reachability in Internet Protocol Communications 有权
    增强互联网协议通信的可达性

    公开(公告)号：US20150229770A1

    公开(公告)日：2015-08-13

    申请号：US14179603

    申请日：2014-02-13

    申请人： QUALCOMM Incorporated

    发明人： Mohammed Ataur Rahman Shuman ,  Amit Goel ,  Sandeep Sharma

    IPC分类号： H04M3/54

    CPC分类号： H04M3/54 ,  H04L65/1069 ,  H04M3/42348 ,  H04M3/42357 ,  H04M3/46 ,  H04M2203/2072 ,  H04M2203/2094 ,  H04M2203/6045 ,  H04M2203/6072 ,  H04M2203/6081

    摘要： Methods, devices, and systems enable a server to route a communication from a calling party to a third-party device when a called party is unreachable by obtaining current status data from a plurality of devices registered with the server, and generating a list of potential third-party devices based at least on the obtained current status data. A call request notification may be transmitted to a third-party device selected from the list. In response to receiving a call acceptance message, the server may transmit an authentication challenge for the called party. The server may determine whether an authentication response message includes a correct response to the authentication challenge, and if so, administer the communication between a calling party device and the selected third-party device. The server may calculate charges to the calling party or called party and credits for the third-party whose device accepts the communication for the called party.

    摘要翻译： 方法，设备和系统使服务器能够通过从登记在服务器上的多个设备获取当前状态数据而使被叫方无法访问时从主叫方通信到第三方设备，并生成潜在的列表 至少基于获得的当前状态数据的第三方设备。 呼叫请求通知可以被发送到从列表中选择的第三方设备。 响应于接收到呼叫接受消息，服务器可以向被叫方发送认证挑战。 服务器可以确定认证响应消息是否包括对认证挑战的正确响应，如果是，则管理主叫方设备和所选择的第三方设备之间的通信。 服务器可以计算主叫方或被叫方的费用以及设备接受被叫方通信的第三方的信用。