公开(公告)号：US20100310056A1

公开(公告)日：2010-12-09

申请号：US12480023

申请日：2009-06-08

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M1/64 ,  G06F17/30

CPC classification number: H04M3/53 ,  H04M3/42153 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5191

Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.

Abstract translation: 记录系统具有能够监视企业的代理和第二人之间的交互的接口，能够记录交互并将记录存储在数据存储库中的记录装置以及存储在机器可读介质中并从其执行的软件 提供用于控制记录装置的功能的软件。 软件响应来自第二人员的输入来控制记录装置。

公开(公告)号：US08831183B2

公开(公告)日：2014-09-09

申请号：US11615434

申请日：2006-12-22

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M1/64 ,  G10L25/78 ,  G10L21/0208 ,  G10L15/30 ,  H04M3/493

CPC classification number: G10L15/20 ,  G10L15/30 ,  G10L21/0208 ,  G10L25/78 ,  H04M3/4936

Abstract: In an interactive voice response system, a method is provided for selective enhancement of voice recognition capability during an interaction. The method includes the acts (a) taking a call and prompting for a voice response from the caller, (b) failing to recognize the response, (c) executing a routine to detect and isolate the captured word or phrase in the response, and (d) attempting to recognize the response a second time.

Abstract translation: 在交互式语音响应系统中，提供了一种用于在交互期间选择性增强语音识别能力的方法。 该方法包括以下动作：（a）接听来电并提示来自呼叫者的语音响应，（b）未能识别该响应，（c）执行例程来检测和隔离响应中所捕获的单词或短语;以及 （d）第二次尝试识别答复。

公开(公告)号：US20130114801A1

公开(公告)日：2013-05-09

申请号：US13646642

申请日：2012-10-05

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M3/53 ,  H04M3/51

CPC classification number: H04M3/53 ,  H04M3/42153 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5191

Abstract: A call-recording and retrieval system operates from a computerized server in a contact-center, the server executing software from a machine-readable medium. There is a data repository coupled to the computerized server, and an interface at the server enabled to monitor voice interaction between an agent of the contact center and a customer. The server is enabled to follow one or both of direct input from the customer in a monitored interaction and stored rules associated with the customer to record and playback voice interaction between the agent and the customer.

Abstract translation: 呼叫记录和检索系统从联络中心的计算机化服务器操作，服务器从机器可读介质执行软件。 存在耦合到计算机化服务器的数据存储库，并且服务器上的接口能够监视联络中心的代理和客户之间的语音交互。 服务器能够在受监视的交互中跟踪客户的直接输入中的一个或两个，并且与客户相关联的存储规则记录和回放代理与客户之间的语音交互。

公开(公告)号：US20080162701A1

公开(公告)日：2008-07-03

申请号：US11616738

申请日：2006-12-27

Applicant: Andrey Ryabchun ,  Petr Makagon ,  Herbert Ristock ,  Nikolay Anisimov ,  Dave Snyder ,  S. Michael Perlmutter

Inventor： Andrey Ryabchun ,  Petr Makagon ,  Herbert Ristock ,  Nikolay Anisimov ,  Dave Snyder ,  S. Michael Perlmutter

IPC: G06F15/16

CPC classification number: H04L67/306 ,  H04L51/04 ,  H04M3/5191

Abstract: A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.

Abstract translation: 基于网络的交互系统包括连接到网络的用于接收和路由交互请求的机器，具有访问网络以便将交互请求与简档进行匹配的服务器应用程序以及用于存储简档信息的数据存储库。

公开(公告)号：US20080152094A1

公开(公告)日：2008-06-26

申请号：US11615434

申请日：2006-12-22

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M1/64

CPC classification number: G10L15/20 ,  G10L15/30 ,  G10L21/0208 ,  G10L25/78 ,  H04M3/4936

Abstract: In an interactive voice response system, a method is provided for selective enhancement of voice recognition capability during an interaction. The method includes the acts (a) taking a call and prompting for a voice response from the caller, (b) failing to recognize the response, (c) executing a routine to detect and isolate the captured word or phrase in the response, and (d) attempting to recognize the response a second time.

Abstract translation: 在交互式语音响应系统中，提供了一种用于在交互期间选择性增强语音识别能力的方法。 该方法包括以下动作：（a）接听来电并提示来自呼叫者的语音响应，（b）未能识别该响应，（c）执行例程来检测和隔离响应中所捕获的单词或短语;以及 （d）第二次尝试识别答复。

公开(公告)号：US10171674B2

公开(公告)日：2019-01-01

申请号：US13646642

申请日：2012-10-05

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M3/53 ,  H04M3/42 ,  H04M3/51

Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.