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    SYSTEM AND METHOD FOR POOLED IP RECORDING
    21.
    发明申请
    SYSTEM AND METHOD FOR POOLED IP RECORDING 有权
    用于IP IP记录的系统和方法

    公开(公告)号：US20090290687A1

    公开(公告)日：2009-11-26

    申请号：US12416906

    申请日：2009-04-01

    申请人： Jamie Richard Williams ,  Damian Smith ,  Marc Calahan ,  Mark Goodall

    发明人： Jamie Richard Williams ,  Damian Smith ,  Marc Calahan ,  Mark Goodall

    IPC分类号： H04M3/22 ,  H04L12/66

    CPC分类号： H04M3/42221 ,  H04L65/608 ,  H04M7/006

    摘要： Embodiments of the present invention provides systems and methods for pooled IP recording. An exemplary method of the present invention comprises monitoring a user's logon, associating a communication device to the user, assigning an interface to a recorder associated with the communication device, and recording data from the communication device sent over the interface. Another exemplary method of the present invention comprises detecting a recorder failure and dynamically routing an interface associated with the failed recorder to at least one other recorder.

    摘要翻译： 本发明的实施例提供了用于汇集IP记录的系统和方法。 本发明的示例性方法包括监视用户的登录，将通信设备与用户相关联，向与通信设备相关联的记录器分配接口以及从通过接口发送的通信设备记录数据。 本发明的另一示例性方法包括检测记录器故障并将与故障记录器相关联的接口动态地路由到至少一个其他记录器。

    Systems and Methods for Recording Resource Association for a Communications Environment
    23.
    发明申请
    Systems and Methods for Recording Resource Association for a Communications Environment 有权
    记录通信环境资源协会的系统和方法

    公开(公告)号：US20080240126A1

    公开(公告)日：2008-10-02

    申请号：US11693828

    申请日：2007-03-30

    申请人： Marc Calahan ,  Jamie Richard Williams ,  Kenneth Richard Bordhagen ,  Damian Smith ,  Robert John Barnes

    发明人： Marc Calahan ,  Jamie Richard Williams ,  Kenneth Richard Bordhagen ,  Damian Smith ,  Robert John Barnes

    IPC分类号： H04L12/56

    CPC分类号： H04L12/56

    摘要： Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes determining, at a first time, a first extension-to-channel mapping configuration, the first extension-to-channel mapping configuration including an indication that at least one extension is coupled to a first recording channel. Similarly, some embodiments include determining, at a second time, a second extension-to-channel mapping configuration, the second extension-to-channel mapping configuration including an indication that the at least one extension is coupled to a second recording channel. Similarly, some embodiments include creating an extension-to-channel map, the extension-to-channel map indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time.

    摘要翻译： 包括用于确定扩展到信道映射的实施例。 至少一个实施例包括在第一时间确定第一扩展到信道映射配置，第一扩展到信道映射配置包括至少一个扩展耦合到第一记录信道的指示。 类似地，一些实施例包括在第二时间确定第二扩展到信道映射配置，第二扩展到信道映射配置包括所述至少一个扩展耦合到第二记录信道的指示。 类似地，一些实施例包括创建扩展到频道映射，在第一时间和第二时间段之间的时间段期间，指示至少一个分机，第一记录频道和第二频道的配置的分机到频道映射 第二次。

    Systems and methods for recording resource association for a communications environment
    24.
    发明授权
    Systems and methods for recording resource association for a communications environment 有权
    用于记录通信环境的资源关联的系统和方法

    公开(公告)号：US08743730B2

    公开(公告)日：2014-06-03

    申请号：US11693828

    申请日：2007-03-30

    申请人： Marc Calahan ,  Jamie Richard Williams ,  Kenneth Richard Brodhagen ,  Damian Smith ,  Robert John Barnes

    发明人： Marc Calahan ,  Jamie Richard Williams ,  Kenneth Richard Brodhagen ,  Damian Smith ,  Robert John Barnes

    IPC分类号： H04M1/65 ,  H04L12/50 ,  H04L12/26

    CPC分类号： H04L12/56

    摘要： Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes determining, at a first time, a first extension-to-channel mapping configuration, the first extension-to-channel mapping configuration including an indication that at least one extension is coupled to a first recording channel. Similarly, some embodiments include determining, at a second time, a second extension-to-channel mapping configuration, the second extension-to-channel mapping configuration including an indication that the at least one extension is coupled to a second recording channel. Similarly, some embodiments include creating an extension-to-channel map, the extension-to-channel map indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time.

    摘要翻译： 包括用于确定扩展到信道映射的实施例。 至少一个实施例包括在第一时间确定第一扩展到信道映射配置，第一扩展到信道映射配置包括至少一个扩展耦合到第一记录信道的指示。 类似地，一些实施例包括在第二时间确定第二扩展到信道映射配置，第二扩展到信道映射配置包括所述至少一个扩展耦合到第二记录信道的指示。 类似地，一些实施例包括创建扩展到频道映射，在第一时间和第二时间段之间的时间段期间，指示至少一个分机，第一记录频道和第二频道的配置的分机到频道映射 第二次。

    SYSTEMS AND METHODS FOR PROTECTING INFORMATION
    30.
    发明申请
    SYSTEMS AND METHODS FOR PROTECTING INFORMATION 有权
    保护信息的系统和方法

    公开(公告)号：US20100202611A1

    公开(公告)日：2010-08-12

    申请号：US12768194

    申请日：2010-04-27

    申请人： Joseph Watson ,  Damian Smith ,  Robert John Barnes

    发明人： Joseph Watson ,  Damian Smith ,  Robert John Barnes

    IPC分类号： H04N7/167 ,  H04N5/91

    CPC分类号： H04L41/046 ,  G06F21/6209 ,  G06F21/6245 ,  G06F2221/2101 ,  G06F2221/2149 ,  H04L63/0428

    摘要： Systems and methods for protecting information provided to an agent via a communication network are provided. In this regard, a representative method comprises, receiving information related to a transaction, wherein the information includes video. Additionally, the method includes initiating a recording of the video and identifying visual content in the video that is to be protected. The method further comprises preventing unauthorized access to the visual content during replay of the recording of the video.

    摘要翻译： 提供了通过通信网络保护提供给代理的信息的系统和方法。 在这方面，代表性方法包括：接收与交易有关的信息，其中所述信息包括视频。 此外，该方法包括发起视频的记录并识别要被保护的视频中的视觉内容。 该方法还包括在视频录制的重放期间防止未经授权的访问视觉内容。