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1.发明授权Systems and methods for recording resource association in a recording environment 有权在记录环境中记录资源关联的系统和方法公开(公告)号：US08170184B2
公开(公告)日：2012-05-01
申请号：US11693933
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
IPC分类号： H04M1/64
CPC分类号： H04M3/42314 , H04M3/42221 , H04M7/12
摘要： Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.
摘要翻译： 包括用于频道映射的实施例。 系统的至少一个实施例包括被配置为发起与通信设备的通信的发起组件，该通信设备被耦合到第一扩展。 一些实施例包括被配置为在多个记录资源处从多个分机接收记录数据的接收组件，所述多个分机包括第一分机和至少一个其他分机。 类似地，一些实施例包括被配置为确定接收到发起的通信的信道的第一确定组件。
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2.发明授权Systems and methods for recording resource association for a communications environment 有权用于记录通信环境的资源关联的系统和方法公开(公告)号：US08743730B2
公开(公告)日：2014-06-03
申请号：US11693828
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
CPC分类号： H04L12/56
摘要： Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes determining, at a first time, a first extension-to-channel mapping configuration, the first extension-to-channel mapping configuration including an indication that at least one extension is coupled to a first recording channel. Similarly, some embodiments include determining, at a second time, a second extension-to-channel mapping configuration, the second extension-to-channel mapping configuration including an indication that the at least one extension is coupled to a second recording channel. Similarly, some embodiments include creating an extension-to-channel map, the extension-to-channel map indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time.
摘要翻译： 包括用于确定扩展到信道映射的实施例。 至少一个实施例包括在第一时间确定第一扩展到信道映射配置，第一扩展到信道映射配置包括至少一个扩展耦合到第一记录信道的指示。 类似地，一些实施例包括在第二时间确定第二扩展到信道映射配置，第二扩展到信道映射配置包括所述至少一个扩展耦合到第二记录信道的指示。 类似地，一些实施例包括创建扩展到频道映射，在第一时间和第二时间段之间的时间段期间，指示至少一个分机，第一记录频道和第二频道的配置的分机到频道映射 第二次。
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公开(公告)号：US09106737B2
公开(公告)日：2015-08-11
申请号：US11693923
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
CPC分类号： H04M3/367 , H04M3/42059 , H04M3/42221 , H04M3/5237
摘要： Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes receiving first data associated with a communication from at least one communications device and receiving second data from a recording resource. Some embodiments include determining whether the at least one communications device is coupled to a recording resource. Some embodiments include matching the communications device to a recording resource and in response to matching, creating an association of the at least one communications device to the recording resource.
摘要翻译： 包括用于确定扩展到信道映射的实施例。 至少一个实施例包括从至少一个通信设备接收与通信相关联的第一数据，并从记录资源接收第二数据。 一些实施例包括确定至少一个通信设备是否耦合到记录资源。 一些实施例包括将通信设备与记录资源进行匹配，并且响应于匹配，创建至少一个通信设备与记录资源的关联。
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4.发明申请Systems and Methods for Recording Resource Association in a Recording Environment 有权记录环境中记录资源关联的系统和方法公开(公告)号：US20080240399A1
公开(公告)日：2008-10-02
申请号：US11693933
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
IPC分类号： H04M7/00
CPC分类号： H04M3/42314 , H04M3/42221 , H04M7/12
摘要： Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.
摘要翻译： 包括用于频道映射的实施例。 系统的至少一个实施例包括被配置为发起与通信设备的通信的发起组件，该通信设备被耦合到第一扩展。 一些实施例包括被配置为在多个记录资源处从多个分机接收记录数据的接收组件，所述多个分机包括第一分机和至少一个其他分机。 类似地，一些实施例包括被配置为确定接收到发起的通信的信道的第一确定组件。
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公开(公告)号：US20080244597A1
公开(公告)日：2008-10-02
申请号：US11693923
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
IPC分类号： G06F9/46
CPC分类号： H04M3/367 , H04M3/42059 , H04M3/42221 , H04M3/5237
摘要： Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes receiving first data associated with a communication from at least one communications device and receiving second data from a recording resource. Some embodiments include determining whether the at least one communications device is coupled to a recording resource. Some embodiments include matching the communications device to a recording resource and in response to matching, creating an association of the at least one communications device to the recording resource.
摘要翻译： 包括用于确定扩展到信道映射的实施例。 至少一个实施例包括从至少一个通信设备接收与通信相关联的第一数据，并从记录资源接收第二数据。 一些实施例包括确定至少一个通信设备是否耦合到记录资源。 一些实施例包括将通信设备与记录资源进行匹配，并且响应于匹配，创建至少一个通信设备与记录资源的关联。
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公开(公告)号：US08724521B2
公开(公告)日：2014-05-13
申请号：US12118792
申请日：2008-05-12
IPC分类号： H04L12/16
CPC分类号： H04M3/42221 , H04M3/51 , H04M7/006
摘要： Included are embodiments for providing an interface. At least one embodiment of a method includes receiving communications data associated with a communications session, the communications session facilitated in an Internet Protocol environment and providing an interface for facilitating recording of at least a portion of the communications session, the interface being facilitated in an Internet Protocol format.
摘要翻译： 包括提供接口的实施例。 方法的至少一个实施例包括接收与通信会话相关联的通信数据，在因特网协议环境中促进通信会话，并提供用于便利记录通信会话的至少一部分的接口，在因特网中促进的接口 协议格式
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公开(公告)号：US08437465B1
公开(公告)日：2013-05-07
申请号：US11693814
申请日：2007-03-30
CPC分类号： H04L65/1083 , H04M3/42221 , H04M3/51 , H04M7/006
摘要： Systems and methods for capturing communications data are provided. An exemplary method comprises the steps of: establishing connection with a customer center, the customer center being associated with a communications infrastructure; obtaining information that is related to the communications infrastructure, the information obtained being related to a communications protocol that is associated with the communications infrastructure; determining the type of communications protocol based on the information obtained; determining whether the type of communications protocol is supported by a recording system; responsive to determining that the type of communications protocol is supported, receiving communications data using the determined communications protocol; determining whether to record the received communications data; and responsive to determining that the received communications data are to be recorded, recording the received communications data.
摘要翻译： 提供了捕获通信数据的系统和方法。 示例性方法包括以下步骤：建立与客户中心的连接，所述客户中心与通信基础设施相关联; 获得与通信基础设施相关的信息，所获得的信息与通信基础设施相关联的通信协议相关; 基于获得的信息确定通信协议的类型; 确定通信协议的类型是否由记录系统支持; 响应于确定支持所述通信协议的类型，使用所确定的通信协议接收通信数据; 确定是否记录所接收的通信数据; 并且响应于确定所接收的通信数据要被记录，记录所接收的通信数据。
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公开(公告)号：US20090034436A1
公开(公告)日：2009-02-05
申请号：US12118792
申请日：2008-05-12
IPC分类号： H04L12/16
CPC分类号： H04M3/42221 , H04M3/51 , H04M7/006
摘要： Included are embodiments for providing an interface. At least one embodiment of a method includes receiving communications data associated with a communications session, the communications session facilitated in an Internet Protocol environment and providing an interface for facilitating recording of at least a portion of the communications session, the interface being facilitated in an Internet Protocol format.
摘要翻译： 包括用于提供接口的实施例。 方法的至少一个实施例包括接收与通信会话相关联的通信数据，在因特网协议环境中促进通信会话，并提供用于便利记录通信会话的至少一部分的接口，在因特网中促进的接口 协议格式
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公开(公告)号：US20080244686A1
公开(公告)日：2008-10-02
申请号：US11691530
申请日：2007-03-27
IPC分类号： G06F17/00
CPC分类号： G06F21/64 , G06F21/565
摘要： Systems and methods for enhancing security of files are provided. A representative method includes: associating information with a file, the information identifying contents of the file; monitoring the information and the file contents; detecting a lack of correlation between the information and the file; and responsive to detecting the lack of correlation, storing information corresponding to a modification of the file separately from the file.
摘要翻译： 提供了增强文件安全性的系统和方法。 代表性的方法包括：将信息与文件相关联，识别文件内容的信息; 监控信息和文件内容; 检测信息与文件之间缺乏相关性; 并且响应于检测到缺乏相关性，将与文件的修改相对应的信息与文件分开存储。
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