-
公开(公告)号：US08345828B2
公开(公告)日：2013-01-01
申请号：US12416906
申请日：2009-04-01
IPC分类号： H04M1/64
CPC分类号： H04M3/42221 , H04L65/608 , H04M7/006
摘要： Embodiments of the present invention provides systems and methods for pooled IP recording. An exemplary method of the present invention comprises monitoring a user's logon, associating a communication device to the user, assigning an interface to a recorder associated with the communication device, and recording data from the communication device sent over the interface. Another exemplary method of the present invention comprises detecting a recorder failure and dynamically routing an interface associated with the failed recorder to at least one other recorder.
摘要翻译： 本发明的实施例提供用于汇集IP记录的系统和方法。 本发明的示例性方法包括监视用户的登录，将通信设备与用户相关联，向与通信设备相关联的记录器分配接口以及从通过接口发送的通信设备记录数据。 本发明的另一示例性方法包括检测记录器故障并将与故障记录器相关联的接口动态地路由到至少一个其他记录器。
-
公开(公告)号：US20090290687A1
公开(公告)日：2009-11-26
申请号：US12416906
申请日：2009-04-01
CPC分类号： H04M3/42221 , H04L65/608 , H04M7/006
摘要： Embodiments of the present invention provides systems and methods for pooled IP recording. An exemplary method of the present invention comprises monitoring a user's logon, associating a communication device to the user, assigning an interface to a recorder associated with the communication device, and recording data from the communication device sent over the interface. Another exemplary method of the present invention comprises detecting a recorder failure and dynamically routing an interface associated with the failed recorder to at least one other recorder.
摘要翻译： 本发明的实施例提供了用于汇集IP记录的系统和方法。 本发明的示例性方法包括监视用户的登录，将通信设备与用户相关联，向与通信设备相关联的记录器分配接口以及从通过接口发送的通信设备记录数据。 本发明的另一示例性方法包括检测记录器故障并将与故障记录器相关联的接口动态地路由到至少一个其他记录器。
-
3.发明授权Systems and methods for recording resource association in a recording environment 有权在记录环境中记录资源关联的系统和方法公开(公告)号：US08170184B2
公开(公告)日：2012-05-01
申请号：US11693933
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
IPC分类号： H04M1/64
CPC分类号： H04M3/42314 , H04M3/42221 , H04M7/12
摘要： Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.
摘要翻译： 包括用于频道映射的实施例。 系统的至少一个实施例包括被配置为发起与通信设备的通信的发起组件，该通信设备被耦合到第一扩展。 一些实施例包括被配置为在多个记录资源处从多个分机接收记录数据的接收组件，所述多个分机包括第一分机和至少一个其他分机。 类似地，一些实施例包括被配置为确定接收到发起的通信的信道的第一确定组件。
-
4.发明授权公开(公告)号：US08724778B1
公开(公告)日：2014-05-13
申请号：US12968232
申请日：2010-12-14
IPC分类号： H04M1/64
CPC分类号： H04M1/656 , H04M1/274525 , H04M3/51
摘要： Systems and methods for secure recording in a customer center environment are provided. The system receives data related to a communication at a media distribution device. A key is provided by a key server to the media distribution device to encrypt the received data. In addition, an identifier may be associated with the received data. The key and the identifier are stored in a database associated with the key server. The encrypted data is recorded the a recorder, where it is accessible to authorized users within the customer center. Upon request, the key is provided to the authorized user to decrypt the encrypted data for play back. The customer center environment may include a user interface for viewing customer contacts. The contact may be organized into folders and annotations associated with the customer contacts may be received.
摘要翻译： 提供了在客户中心环境中安全记录的系统和方法。 系统接收与媒体分发装置的通信有关的数据。 由密钥服务器向媒体分发设备提供密钥以加密接收到的数据。 此外，标识符可以与接收到的数据相关联。 密钥和标识符存储在与密钥服务器相关联的数据库中。 加密数据被记录在记录器上，在客户中心内的授权用户可以访问它。 根据要求，将密钥提供给授权用户解密加密数据进行回放。 客户中心环境可以包括用于查看客户联系人的用户界面。 联系人可以被组织成文件夹，并且可以接收与客户联系人相关联的注释。
-
公开(公告)号：US08675825B1
公开(公告)日：2014-03-18
申请号：US12968240
申请日：2010-12-14
IPC分类号： H04M1/64
CPC分类号： H04M1/656 , H04M1/274525 , H04M3/51
摘要： Systems and methods for secure recording in a customer center environment are provided. The system receives data related to a communication at a media distribution device. A key is provided by a key server to the media distribution device to encrypt the received data. In addition, an identifier may be associated with the received data. The key and the identifier are stored in a database associated with the key server. The encrypted data is recorded the a recorder, where it is accessible to authorized users within the customer center. Upon request, the key is provided to the authorized user to decrypt the encrypted data for play back. The customer center environment may include a user interface for viewing customer contacts. The contact may be organized into folders and annotations associated with the customer contacts may be received.
-
6.发明申请Systems and Methods for Recording Resource Association in a Recording Environment 有权记录环境中记录资源关联的系统和方法公开(公告)号：US20080240399A1
公开(公告)日：2008-10-02
申请号：US11693933
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
IPC分类号： H04M7/00
CPC分类号： H04M3/42314 , H04M3/42221 , H04M7/12
摘要： Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.
摘要翻译： 包括用于频道映射的实施例。 系统的至少一个实施例包括被配置为发起与通信设备的通信的发起组件，该通信设备被耦合到第一扩展。 一些实施例包括被配置为在多个记录资源处从多个分机接收记录数据的接收组件，所述多个分机包括第一分机和至少一个其他分机。 类似地，一些实施例包括被配置为确定接收到发起的通信的信道的第一确定组件。
-
公开(公告)号：US20080005588A1
公开(公告)日：2008-01-03
申请号：US11479841
申请日：2006-06-30
申请人： Joe Watson , Damian Smith , Marc Calahan , Jamie Richard Williams , Thomas Dong
发明人： Joe Watson , Damian Smith , Marc Calahan , Jamie Richard Williams , Thomas Dong
IPC分类号： H04L9/32 , H04L9/00 , G06F12/14 , G06F17/30 , G06K9/00 , H04K1/00 , G06F7/04 , G06F11/30 , H03M1/68 , H04N7/16
CPC分类号： G06F21/606 , G06F21/6218 , G06Q20/3829 , H04L9/083 , H04L9/0841
摘要： Systems and methods are disclosed for retrieving and playing back a secure, captured data in a customer center. In another embodiment, the method comprises: transmitting a request by a retrieval component to retrieve stored, encrypted data from a recording subsystem; establishing a secure communication between the retrieval component and the recording subsystem to retrieve the stored, encrypted data; receiving the stored, encrypted data by the retrieval component; transmitting a request to retrieve electronic keys for decrypting the stored, encrypted data; receiving the electronic keys by the retrieval component; decrypting the stored, encrypted data using the electronic keys; and playing back the decrypted data.
摘要翻译： 公开了用于在客户中心中检索和回放安全的捕获的数据的系统和方法。 在另一个实施例中，该方法包括：通过检索组件发送请求以从记录子系统检索存储的加密数据; 在所述检索部件和所述记录子系统之间建立安全通信以检索所存储的加密数据; 通过检索组件接收存储的加密数据; 发送用于检索用于解密所存储的加密数据的电子密钥的请求; 通过检索部件接收电子钥匙; 使用电子密钥解密存储的加密数据; 并回放解密的数据。
-
8.发明授权Systems and methods for recording resource association for a communications environment 有权用于记录通信环境的资源关联的系统和方法公开(公告)号：US08743730B2
公开(公告)日：2014-06-03
申请号：US11693828
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
CPC分类号： H04L12/56
摘要： Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes determining, at a first time, a first extension-to-channel mapping configuration, the first extension-to-channel mapping configuration including an indication that at least one extension is coupled to a first recording channel. Similarly, some embodiments include determining, at a second time, a second extension-to-channel mapping configuration, the second extension-to-channel mapping configuration including an indication that the at least one extension is coupled to a second recording channel. Similarly, some embodiments include creating an extension-to-channel map, the extension-to-channel map indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time.
摘要翻译： 包括用于确定扩展到信道映射的实施例。 至少一个实施例包括在第一时间确定第一扩展到信道映射配置，第一扩展到信道映射配置包括至少一个扩展耦合到第一记录信道的指示。 类似地，一些实施例包括在第二时间确定第二扩展到信道映射配置，第二扩展到信道映射配置包括所述至少一个扩展耦合到第二记录信道的指示。 类似地，一些实施例包括创建扩展到频道映射，在第一时间和第二时间段之间的时间段期间，指示至少一个分机，第一记录频道和第二频道的配置的分机到频道映射 第二次。
-
公开(公告)号：US07853800B2
公开(公告)日：2010-12-14
申请号：US11479841
申请日：2006-06-30
申请人： Joe Watson , Damian Smith , Marc Calahan , Jamie Richard Williams , Thomas Dong
发明人： Joe Watson , Damian Smith , Marc Calahan , Jamie Richard Williams , Thomas Dong
IPC分类号： H04L9/32
CPC分类号： G06F21/606 , G06F21/6218 , G06Q20/3829 , H04L9/083 , H04L9/0841
摘要： Systems and methods are disclosed for retrieving and playing back a secure, captured data in a customer center. In another embodiment, the method comprises: transmitting a request by a retrieval component to retrieve stored, encrypted data from a recording subsystem; establishing a secure communication between the retrieval component and the recording subsystem to retrieve the stored, encrypted data; receiving the stored, encrypted data by the retrieval component; transmitting a request to retrieve electronic keys for decrypting the stored, encrypted data; receiving the electronic keys by the retrieval component; decrypting the stored, encrypted data using the electronic keys; and playing back the decrypted data.
摘要翻译： 公开了用于在客户中心中检索和回放安全的捕获的数据的系统和方法。 在另一个实施例中，该方法包括：通过检索组件发送请求以从记录子系统检索存储的加密数据; 在所述检索部件和所述记录子系统之间建立安全通信以检索所存储的加密数据; 通过检索组件接收存储的加密数据; 发送用于检索用于解密所存储的加密数据的电子密钥的请求; 通过检索部件接收电子钥匙; 使用电子密钥解密存储的加密数据; 并回放解密的数据。
-
公开(公告)号：US07848524B2
公开(公告)日：2010-12-07
申请号：US11479925
申请日：2006-06-30
申请人： Joe Watson , Damian Smith , Marc Calahan , Jamie Richard Williams , Thomas Dong
发明人： Joe Watson , Damian Smith , Marc Calahan , Jamie Richard Williams , Thomas Dong
IPC分类号： H04L9/00
CPC分类号： H04L9/083 , G06Q20/3674 , H04L63/06 , H04L63/08 , H04L63/166 , H04L2209/60
摘要： Systems and methods are disclosed for providing electronic keys that are used to encrypt and decrypt secure, captured data in a customer center. In one embodiment, the method comprises the steps of: establishing a secure communication over a network between the key management system and a retrieval component; transmitting a duplicate copy of at least one electronic key to a cache that is electrically coupled to the retrieval component; receiving a request to retrieve the electronic keys; and transmitting the retrieved electronic keys for decrypting the stored data.
摘要翻译： 公开了用于提供电子密钥的系统和方法，所述电子密钥用于加密和解密客户中心中的安全捕获数据。 在一个实施例中，该方法包括以下步骤：通过密钥管理系统和检索部件之间的网络建立安全通信; 将至少一个电子密钥的副本发送到电耦合到所述检索部件的高速缓存器; 接收检索电子钥匙的请求; 以及发送用于解密存储的数据的所检索的电子密钥。
-
-
-
-
-
-
-
-
-
搜索结果
59 条记录 (耗时 0.027 秒)
