公开(公告)号：US20110320874A1

公开(公告)日：2011-12-29

申请号：US12973483

申请日：2010-12-20

申请人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

发明人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

IPC分类号： G06F11/07

CPC分类号： G06F17/30973

摘要： A method for estimating a candidate cause in a failure occurred in an information processing apparatus by a computer, the method includes retrieving, by the computer, a first set of incident information from a data storage region on the basis of failure symptom data which is set on the computer, the data storage region storing incident information, each piece of the incident information including failure symptom data, first cause data of a positive judgment result of a cause in the failure, and second cause data of a negative judgment result of the cause in the failure, each of the first set including the failure symptom data identical to the set failure symptom data.

摘要翻译： 一种计算机在信息处理装置中发生故障的候选原因的方法，所述方法包括：根据设定的故障症状数据，从计算机检索来自数据存储区域的第一组事件信息 在计算机上，数据存储区域存储事件信息，每条事件信息包括故障症状数据，首先引起故障原因的肯定判断结果的数据，以及原因的否定判断结果的第二原因数据 在故障中，第一组中的每一个包括故障症状数据与设置的故障症状数据相同。

公开(公告)号：US20110119384A1

公开(公告)日：2011-05-19

申请号：US12979143

申请日：2010-12-27

申请人： Kenji Morimoto ,  Yuji Wada ,  Masazumi Matsubara ,  Hiroshi Otsuka ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Akira Katsuno

发明人： Kenji Morimoto ,  Yuji Wada ,  Masazumi Matsubara ,  Hiroshi Otsuka ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Akira Katsuno

IPC分类号： G06F15/173

CPC分类号： G06F11/3006 ,  G06F11/3051

摘要： The information processing apparatus includes: a specification information reception unit that receives specification information for specifying a predetermined one of a plurality of resources; a determination unit that determines a device managing the resource specified by the specification information from among a plurality of devices based on the specification information received by the specification information reception unit; a specification information notification unit that sends the specification information to the device that has been determined, by the determination unit, to manage the resource specified by the specification information; an association unit that associates plural pieces of resource information with one another based on the sent resource information; and a resource information processing unit that executes predetermined processing for the resource information based on the association among the plural pieces of resource information associated by the association unit.

摘要翻译： 信息处理设备包括：指定信息接收单元，其接收用于指定多个资源中的预定的一个资源的指定信息; 确定单元，基于由指定信息接收单元接收的指定信息，确定从多个设备中管理由指定信息指定的资源的设备; 指定信息通知单元，其通过所述确定单元向所述已经确定的所述设备发送所述指定信息，以管理由所述指定信息指定的资源; 关联单元，其基于所发送的资源信息将多条资源信息彼此相关联; 以及资源信息处理单元，其基于由所述关联单元关联的所述多条资源信息之间的关联，对所述资源信息执行预定处理。

公开(公告)号：US20110093310A1

公开(公告)日：2011-04-21

申请号：US12954325

申请日：2010-11-24

申请人： Yukihiro Watanabe ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Keiichi Oguro ,  Akira Katsuno ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto

发明人： Yukihiro Watanabe ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Keiichi Oguro ,  Akira Katsuno ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto

IPC分类号： G06Q10/00

CPC分类号： G05B19/41865 ,  G05B2219/32234 ,  G05B2219/32371 ,  G06Q10/0635 ,  Y02P90/20 ,  Y02P90/26 ,  Y02P90/86

摘要： Based on past failure sign appearance situations and past failure occurrence situations, failure occurrence probability which varies with a time elapse after failure sign appearance is calculated, and also, based on maintenance cost information of an operations management objective system, a short-term troubleshooting cost required for responding to a failure associated with the failure sign appeared in the system is calculated. Furthermore, based on the past failure sign appearance situations and the past failure occurrence situations, and also, the maintenance cost information and the failure occurrence probability, a short-term first preventive maintenance cost required for preventive maintenance of the failure associated with the failure sign, and also, the failure occurrence probability and a short-term second preventive maintenance cost for when preventive maintenance performance is postponed until next failure sign appearance, are calculated. Then, options in which the short-term first preventive maintenance cost, the short-term second preventive maintenance cost and the troubleshooting cost are associated with the failure occurrence probability, are prepared to be offered via an output device.

摘要翻译： 根据过去故障标志出现情况和过去故障发生情况，计算出故障符号出现后随时间变化的故障发生概率，并根据运行管理目标系统的维护成本信息，短期故障排除成本 计算出系统中出现故障符号相关故障所需的响应。 此外，根据过去的故障标志出现情况和过去的故障发生情况，以及维护成本信息和故障发生概率，预防性维护与故障标志相关的故障所需的短期第一预防性维护成本 ，并且还计算出将预防性维护性能推迟到下一次失败标志出现时的故障发生概率和短期第二预防性维护成本。 然后，准备通过输出装置提供短期第一预防性维护成本，短期第二预防维护成本和故障排除成本与故障发生概率相关联的选项。

公开(公告)号：US20110066939A1

公开(公告)日：2011-03-17

申请号：US12952462

申请日：2010-11-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Keiichi Oguro

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Keiichi Oguro

IPC分类号： G06F3/00

CPC分类号： G06F11/0793 ,  G06F11/0748 ,  G06F11/327

摘要： When a problem occurs in a computer system, the following processing is performed. That is, a troubleshooting procedure that includes, at least, operation content and input request for system information, presented to an operator, and in which command to acquire system information related to the input request from the information source of the system information are assigned to the input request, is referenced. Furthermore, in accordance with the command, system information is collected from an information source where system information exists. Then, after those input request for system information have been removed from the troubleshooting procedure, the resultant troubleshooting procedure is presented to the operator. Thus, the workload of the operator in the troubleshooting operation can be significantly reduced, and the time until the operation is completed is shortened, making rapid troubleshooting possible.

摘要翻译： 当在计算机系统中出现问题时，执行以下处理。 也就是说，至少包括提供给操作者的系统信息的操作内容和输入请求以及从系统信息的信息源获取与输入请求相关的系统信息的命令的故障排除过程被分配给 输入请求被引用。 此外，根据该命令，从存在系统信息的信息源收集系统信息。 然后，在从故障排除步骤中删除系统信息的这些输入请求之后，将向操作员呈现所产生的故障排除步骤。 因此，可以显着减少操作者在故障排除操作中的工作量，直到操作完成的时间缩短，从而使故障排除成为可能。

公开(公告)号：US20110004675A1

公开(公告)日：2011-01-06

申请号：US12884308

申请日：2010-09-17

申请人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F15/177

CPC分类号： G06F17/30997 ,  G06F17/30566 ,  G06Q10/06

摘要： An information management device for performing an information update process from a virtual integrated management device that manages a plurality of device configuration information management devices to the device configuration information management devices, comprises a meta information management unit and an update processing unit. The meta information management unit, which is used to store meta information, indicates from which device configuration information management devices managed information comes. The update processing unit is used to narrow down the device configuration information management devices having information. The information is the basis of information on an update process such as registration, update and deletion based on the meta information, and giving a request for the update process, such as registration, update and deletion only to the device configuration information management devices narrowed down.

摘要翻译： 一种用于从管理多个设备配置信息管理设备的虚拟集成管理设备向设备配置信息管理设备执行信息更新处理的信息管理设备，包括元信息管理单元和更新处理单元。 用于存储元信息的元信息管理单元指示从哪个设备配置信息管理设备管理的信息到来。 更新处理单元用于缩小具有信息的设备配置信息管理设备。 该信息是基于元信息的注册，更新和删除等更新处理的信息的基础，仅向被缩小的设备配置信息管理装置提供诸如注册，更新和删除等更新处理的请求 。

公开(公告)号：US20100070795A1

公开(公告)日：2010-03-18

申请号：US12487364

申请日：2009-06-18

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka

IPC分类号： G06F11/07

CPC分类号： H04L41/0631 ,  H04L41/0213 ,  H04L67/125 ,  H04L69/40

摘要： A supporting apparatus includes a configuration-information storage unit having stored therein dependencies among devices in association with a list of the devices. When information about a device where a failure has occurred is input, a dependency among devices including the faulty device is obtained from the configuration-information storage unit. Based on the obtained dependency among devices including the faulty device and information about the faulty device, learning data with the dependency and a cause of failure being associated with each other is created. Then, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure is generated by using, for example, algorithm ID3.

摘要翻译： 支持装置包括配置信息存储单元，其中存储有与设备列表相关联的设备之间的依赖关系。 当输入发生故障的设备的信息时，从配置信息存储单元获得包括故障设备的设备之间的相关性。 基于所获得的与故障设备有关的设备之间的依赖关系以及有关故障设备的信息，创建了依赖关系的学习数据和故障原因彼此相关联。 然后，基于所创建的学习数据，通过使用例如算法ID3来生成指示用于指定故障原因的过程的解决过程。

公开(公告)号：US08843511B2

公开(公告)日：2014-09-23

申请号：US13067736

申请日：2011-06-22

申请人： Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Yuji Wada ,  Kenji Morimoto ,  Hiroshi Otsuka

发明人： Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Yuji Wada ,  Kenji Morimoto ,  Hiroshi Otsuka

IPC分类号： G06F17/30

CPC分类号： G06F17/30566

摘要： A configuration management system includes a plurality of MDRs that stores information about resources as configuration items, a FCMDB, a plurality of proxy apparatuses, and a proxy management apparatus, wherein the proxy management apparatus receives configuration items from the MDRs, reconciles the receives configuration items, selects a destination proxy apparatus such that the numbers of configuration items stored in the proxy apparatuses are substantially equal to each other, and sends the reconciled configuration items to the selected proxy apparatus, wherein the proxy apparatuses store configuration items sent from the proxy management apparatus, and wherein the FCMDB receives a query from a client, selects among the plurality of proxy apparatuses a proxy apparatus that stores a configuration item that is to serve as a query result, and receives the configuration item from the selected proxy apparatus.

摘要翻译： 配置管理系统包括存储关于资源作为配置项的信息的多个MDR，FCMDB，多个代理装置和代理管理装置，其中代理管理装置从MDR接收配置项，将接收配置项 选择目的地代理装置，使得存储在代理装置中的配置项目的数量基本上彼此相等，并且将所调整的配置项发送到所选择的代理装置，其中代理装置存储从代理管理装置发送的配置项 ，并且其中所述FCMDB从客户端接收查询，在所述多个代理设备中选择存储要用作查询结果的配置项的代理设备，并从所选代理设备接收配置项。

公开(公告)号：US08549484B2

公开(公告)日：2013-10-01

申请号：US12929084

申请日：2010-12-29

申请人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Hiroshi Otsuka

发明人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Hiroshi Otsuka

IPC分类号： G06F11/30 ,  G06F15/177 ,  G06F15/173 ,  G06F11/00 ,  G06F9/44 ,  G06F15/16 ,  G06F12/14

CPC分类号： G06F21/305 ,  G06F2221/2101 ,  G06F2221/2129 ,  H04L41/0856 ,  H04L41/0866 ,  H04L63/123 ,  H04L67/1095 ,  H04L67/303 ,  H04L67/34

摘要： A configuration information verification apparatus includes an alive monitoring information collecting unit for collecting alive monitoring information from a plurality of configuration items constituting a network, a logical formula creating unit for referring to configuration information that represents information about connection relationships between the configuration items and creating a logical formula with respect to each configuration item by performing an AND operation on configuration items positioned on a route leading to corresponding configuration item, and assigning a “true” value to the logical formula if the alive monitoring information indicates that the corresponding configuration item is operating normally and assigning a “false” to the logical formula if the alive monitoring information indicates that the corresponding configuration item is not operating normally; and a logical formula verifying unit for verifying, from a plurality of logical formulae, whether an inconsistent logical formula is present.

摘要翻译： 配置信息验证装置包括：活动监视信息收集单元，用于从构成网络的多个配置项收集活动监视信息;逻辑公式创建单元，用于参考表示关于配置项之间的连接关系的信息的配置信息， 通过对位于通向相应配置项目的路由上的配置项执行AND运算，并且如果活动监视信息指示对应的配置项正在运行，则将“true”值分配给逻辑公式，从而对每个配置项的逻辑公式 正常情况下，如果活动监视信息表示相应的配置项不正常运行，则为逻辑公式分配“假”; 以及逻辑公式验证单元，用于从多个逻辑公式验证是否存在不一致的逻辑公式。

公开(公告)号：US08538995B2

公开(公告)日：2013-09-17

申请号：US13354650

申请日：2012-01-20

申请人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Shinji Kikuchi ,  Yasuhide Matsumoto

发明人： Kuniaki Shimada ,  Yukihiro Watanabe ,  Shinji Kikuchi ,  Yasuhide Matsumoto

IPC分类号： G06F17/30

CPC分类号： G06F17/30696 ,  G06F11/3466 ,  G06F17/30011 ,  G06F2201/88

摘要： According to an instruction manual generated by an instruction manual generator, a process log of a practical process performed by a plurality of instruction executers is acquired. A command described in the instruction manual is extracted, and extracted commands are extracted from each process log. The sections of the process logs sectioned by the extracted commands are numbered, and the number of executions of the commands different from the extracted command is counted. When the variance of the number of the executions of a command in a section common in the plurality of process logs is larger than a specified value, the possibility of an unclear description in the corresponding section in the instruction manual is displayed for notification of a different process performed for each instruction executer.

摘要翻译： 根据指令手册发生器生成的使用说明书，获取由多个指令执行器执行的实际处理的处理日志。 提取说明书中描述的命令，并从每个进程日志中提取提取的命令。 由提取的命令分段的进程日志的部分进行编号，并且对与提取的命令不同的命令的执行次数进行计数。 当在多个处理日志中共同的部分中的命令的执行次数的变化大于指定值时，显示说明手册中相应部分中不清楚描述的可能性，以通知不同的处理日志 对每个指令执行器执行的进程。

公开(公告)号：US08468116B2

公开(公告)日：2013-06-18

申请号：US12489211

申请日：2009-06-22

申请人： Hiroshi Otsuka ,  Kuniaki Shimada ,  Atsuji Sekiguchi ,  Masazumi Matsubara ,  Kenji Morimoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

发明人： Hiroshi Otsuka ,  Kuniaki Shimada ,  Atsuji Sekiguchi ,  Masazumi Matsubara ,  Kenji Morimoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Yasuhide Matsumoto

IPC分类号： G06F17/00 ,  G06N5/00

CPC分类号： G06F17/30569

摘要： An information processing apparatus obtains, from an F-CMDB for managing CIs regarding resources and their attribute values, CIs with the type and attribute of the resource for which a rule is to be created for use at the time of comparison between CIs. From the F-CMDB for managing CIs of SRC and CIs of DST, and relations between SRC and DST together, the information processing apparatus also obtains CI pairs with SRC including any CI previously obtained and also having a relation corresponding to the determination objective of the rule. Then, the information processing apparatus subjects CIs of SRC with the same classification as that defined in a CI of DST to grouping. Then, the information processing apparatus stores a group of CIs of SRC obtained through grouping in a rule DB as a rule for the determination objective.

摘要翻译： 信息处理装置从用于管理有关资源及其属性值的CI的F-CMDB获得具有要在CI之间进行比较时使用规则的资源的类型和属性的CI。 从用于管理SRC和CI的CI的F-CMDB以及SRC与DST之间的关系在一起，信息处理设备还获得包括先前获得的任何CI的SRC的CI对，并且还具有与 规则。 然后，信息处理装置使具有与DST的CI中定义的分类相同的SRC的分类对象。 然后，信息处理装置将通过分组获得的SRC的一组CI作为规则目标的规则存储在规则DB中。