公开(公告)号：US20240354865A1

公开(公告)日：2024-10-24

申请号：US18763364

申请日：2024-07-03

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Garren King ,  Justin Devore ,  Holly Kay Sanderson ,  Barbara Williford ,  Andrew Mathes ,  Mehron Beheshti ,  Alexandria Pokorny ,  Merril Myers ,  Andy Pulkstenis

IPC: G06Q40/08 ,  G06Q10/0639

CPC classification number: G06Q40/08 ,  G06Q10/06393

Abstract: Variants of an application, such as user interface variants and/or logic variants, can be used in a production environment as part of a designed experiment. An experiment manager can cause the application to operate based on different variants for different users and/or instances of input data. Synchronous and/or asynchronous results can be collected that indicate impacts of the variants at the application and/or other downstream systems. Such asynchronous and/or synchronous results can be used to prove or disprove a hypothesis associated with the designed experiment.

公开(公告)号：US20240233033A1

公开(公告)日：2024-07-11

申请号：US18421699

申请日：2024-01-24

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Garren King ,  Justin Devore ,  Andrew Mathes

IPC: G06Q40/08 ,  G06F3/0483 ,  G06F3/0484 ,  G06N5/04 ,  G06N20/00 ,  G06Q10/10 ,  G06Q30/016

CPC classification number: G06Q40/08 ,  G06N5/04 ,  G06N20/00 ,  G06Q10/10 ,  G06Q30/016 ,  G06F3/0483 ,  G06F3/0484

Abstract: During a communication session with a caller, a representative can enter information into a claim loss reporting tool to generate a loss report associated with an insurance claim. A dialogue advisor can cause the claim loss reporting tool to suggest questions that the representative should ask, and/or actions the representative should take, during the communication session. The dialogue advisor can make such suggestions, during the communication session, based at least in part on confidence levels of simulated destination predictions that correspond with destination predictions a claim router would make according to the same information associated with the loss report.

公开(公告)号：US20240161200A1

公开(公告)日：2024-05-16

申请号：US18419137

申请日：2024-01-22

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amy Engelhorn ,  Timothy Joel Davis ,  Joanna Salata ,  Dijon Schroff ,  Justin Devore ,  Sarah Kirby

IPC: G06Q40/08 ,  G06Q30/0601 ,  G06T19/00

CPC classification number: G06Q40/08 ,  G06Q30/0623 ,  G06T19/006 ,  G06Q50/16

Abstract: A property analyzer device may include (1) a receiver configured to receive property identification information from a mobile device, the received property identification information including a picture of the property and/or a property location; (2) a retriever configured to retrieve property-related information from multiple property sources (such as public record databases, websites, or an internal company database) based upon the received property identification information; (3) a processor configured to consolidate the retrieved property-related information into a consolidated property-related image of the property; and (4) a transmitter configured to transmit the consolidated property-related image to the mobile device for review by a user. The mobile device may display the consolidated images that may include several images of the property taken over time (such as showing repairs or improvements made), home insurance quotes, home loan quotes, and other types of property-related or community information that home buyers or owners would find useful.

公开(公告)号：US20230230170A1

公开(公告)日：2023-07-20

申请号：US18123588

申请日：2023-03-20

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amy Engelhorn ,  Timothy Joel Davis ,  Joanna Salata ,  Dijon Schroff ,  Justin Devore ,  Sarah Kirby

IPC: G06Q40/08 ,  G06Q30/0601 ,  G06T19/00

CPC classification number: G06Q40/08 ,  G06Q30/0623 ,  G06T19/006 ,  G06Q50/16

Abstract: A property analyzer device may include (1) a receiver configured to receive property identification information from a mobile device, the received property identification information including a picture of the property and/or a property location; (2) a retriever configured to retrieve property-related information from multiple property sources (such as public record databases, websites, or an internal company database) based upon the received property identification information; (3) a processor configured to consolidate the retrieved property-related information into a consolidated property-related image of the property; and (4) a transmitter configured to transmit the consolidated property-related image to the mobile device for review by a user. The mobile device may display the consolidated images that may include several images of the property taken over time (such as showing repairs or improvements made), home insurance quotes, home loan quotes, and other types of property-related or community information that home buyers or owners would find useful.

公开(公告)号：US20230206344A1

公开(公告)日：2023-06-29

申请号：US18176280

申请日：2023-02-28

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amy Engelhorn ,  Timothy Joel Davis ,  Joanna Salata ,  Dijon Schroff ,  Justin Devore ,  Sarah Kirby

IPC: G06Q40/08 ,  G06Q30/0601 ,  G06T19/00

CPC classification number: G06Q40/08 ,  G06Q30/0623 ,  G06T19/006 ,  G06Q50/16

Abstract: A property analyzer device may include (1) a receiver configured to receive property identification information from a mobile device, the received property identification information including a picture of the property and/or a property location; (2) a retriever configured to retrieve property-related information from multiple property sources (such as public record databases, websites, or an internal company database) based upon the received property identification information; (3) a processor configured to consolidate the retrieved property-related information into a consolidated property-related image of the property; and (4) a transmitter configured to transmit the consolidated property-related image to the mobile device for review by a user. The mobile device may display the consolidated images that may include several images of the property taken over time (such as showing repairs or improvements made), home insurance quotes, home loan quotes, and other types of property-related or community information that home buyers or owners would find useful.

公开(公告)号：US20220129991A1

公开(公告)日：2022-04-28

申请号：US17573280

申请日：2022-01-11

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amy Engelhorn ,  Timothy Joel Davis ,  Joanna Salata ,  Dijon Schroff ,  Justin Devore ,  Sarah Kirby

IPC: G06Q40/08 ,  G06Q30/06 ,  G06T19/00

Abstract: A property analyzer device may include (1) a receiver configured to receive property identification information from a mobile device, the received property identification information including a picture of the property and/or a property location; (2) a retriever configured to retrieve property-related information from multiple property sources (such as public record databases, websites, or an internal company database) based upon the received property identification information; (3) a processor configured to consolidate the retrieved property-related information into a consolidated property-related image of the property; and (4) a transmitter configured to transmit the consolidated property-related image to the mobile device for review by a user. The mobile device may display the consolidated images that may include several images of the property taken over time (such as showing repairs or improvements made), home insurance quotes, home loan quotes, and other types of property-related or community information that home buyers or owners would find useful.

公开(公告)号：US11238537B1

公开(公告)日：2022-02-01

申请号：US16419189

申请日：2019-05-22

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amy Engelhorn ,  Timothy Joel Davis ,  Joanna Salata ,  Dijon Schroff ,  Justin Devore ,  Sarah Kirby

IPC: G06Q40/08 ,  G06T19/00 ,  G06Q30/06 ,  G06Q50/16

Abstract: A property analyzer device may include (1) a receiver configured to receive property identification information from a mobile device, the received property identification information including a picture of the property and/or a property location; (2) a retriever configured to retrieve property-related information from multiple property sources (such as public record databases, websites, or an internal company database) based upon the received property identification information; (3) a processor configured to consolidate the retrieved property-related information into a consolidated property-related image of the property; and (4) a transmitter configured to transmit the consolidated property-related image to the mobile device for review by a user. The mobile device may display the consolidated images that may include several images of the property taken over time (such as showing repairs or improvements made), home insurance quotes, home loan quotes, and other types of property-related or community information that home buyers or owners would find useful.

公开(公告)号：US20210406805A1

公开(公告)日：2021-12-30

申请号：US17364266

申请日：2021-06-30

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Garren King ,  Yuntao Li ,  Alexandria Pokorny ,  Justin Devore ,  Holly Kay Sanderson ,  Victoria Ann Weintraub ,  Patrick Thomas Carron ,  Sateesh K. Nallamothu

IPC: G06Q10/06 ,  G06Q40/08 ,  G06Q10/10 ,  G06N20/00 ,  G06N5/04

Abstract: A claim assignment system can cause insurance claims to be assigned among different groups within an insurance company. The claim assignment system can have a rules engine and a machine learning engine that both recommend a group to which a claim can be assigned. The claim assignment system can be configured to select the group for the claim based on a recommendation from the machine learning model if a confidence level of the machine learning assignment recommendation meets or exceeds a threshold value, and otherwise select the group for the claim based on the assignment recommendation from the rules engine.