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公开(公告)号：US10298764B1
公开(公告)日：2019-05-21
申请号：US15860384
申请日：2018-01-02
摘要： A method and apparatus of processing caller experiences is disclosed. One example method may include determining a call event type occurring during a call and assigning a weight to the call event type via a processing device. The method may also include calculating a caller experience metric value representing a caller's current call status responsive to determining the at least one call event type, the caller experience metric being a function of the current event type weight and a discounting variable that discounts a value of past events. The method may also provide comparing the caller experience metric to a predefined threshold value and determining whether to perform at least one of transferring the call to a live agent and switching from a current caller modality to a different caller modality.
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公开(公告)号：US10283136B1
公开(公告)日：2019-05-07
申请号：US16056739
申请日：2018-08-07
发明人： David Kelly Wurmfeld
IPC分类号： H04M1/64 , G10L21/0208 , G10K11/178 , H04R1/32 , H04R3/04 , H04M3/56
摘要： Systems and methods are provided for conducting conference calls using doppler-based, i.e., reverberation-based techniques. The embodiments comprise a call device performing operations to join a call session hosted on a session server; receive sensor data comprising an audio signal from a first microphone and location information associated with the first microphone; determine a reverberation parameter associated with the location information; generate a first processed audio signal based on the audio signal and the reverberation parameter; and transmit the first processed audio signal to the session server. The session server may perform operations to receive a respective processed audio signal; determine a sound quality parameter of the respective processed audio signal; generate a balanced audio signal based on the sound quality parameter and the received processed audio signal; and transmit the balanced audio signal to a remote call device belonging to a second party.
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公开(公告)号：US10262674B1
公开(公告)日：2019-04-16
申请号：US16019480
申请日：2018-06-26
发明人： David Kelly Wurmfeld
IPC分类号： H04M1/64 , G10L21/0208 , G10K11/178 , H04R1/32 , H04M3/56 , H04R3/04
摘要： Systems and methods are provided for conducting conference calls using doppler-based, i.e., reverberation-based techniques. The embodiments comprise a call device performing operations to join a call session hosted on a session server; receive sensor data comprising an audio signal from a first microphone and location information associated with the first microphone; determine a reverberation parameter associated with the location information; generate a first processed audio signal based on the audio signal and the reverberation parameter; and transmit the first processed audio signal to the session server. The session server may perform operations to receive a respective processed audio signal; determine a sound quality parameter of the respective processed audio signal; generate a balanced audio signal based on the sound quality parameter and the received processed audio signal; and transmit the balanced audio signal to a remote call device belonging to a second party.
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公开(公告)号：US10261979B2
公开(公告)日：2019-04-16
申请号：US15262267
申请日：2016-09-12
申请人： YANDEX EUROPE AG
摘要： There is disclosed a method of rendering a screen-representation of an electronic document. The method is executed on an electronic device. The method comprises: acquiring, by the electronic device, the electronic document to be rendered, the electronic document comprising a content portion and a rendering-instruction portion; generating, by the electronic device, at least one rendering command, the at least one rendering command based on the at least one instruction, identifying, by the electronic device, a portion of the content portion to be modified; while generating the at least one rendering command, generating, by the electronic device, at least one additional rendering command, the at least one additional rendering command not directly derivable from the at least one instruction; generating the screen-representation of the electronic document based on a combination of the at least one rendering command and the at least one additional rendering command.
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25.发明授权公开(公告)号：US10244113B2
公开(公告)日：2019-03-26
申请号：US15139188
申请日：2016-04-26
申请人： FMR LLC
发明人： Jason Kao , Xinxin Sheng , Bahram Omidfar , Erkang Zheng
摘要： Methods and apparatuses are described for determining customer service quality through digitized voice characteristic measurement and filtering. A voice analysis module captures a first digitized voice segment corresponding to speech submitted by a user of a remote device. The voice analysis module extracts a first set of voice features from the first voice segment, and determines an emotion level of the user based upon the first set of voice features. The voice analysis module captures a second digitized voice segment corresponding to speech submitted by the user. The voice analysis module extracts a second set of voice features from the second voice segment, and determines a change in the emotion level of the user by comparing the first set of voice features to the second set of voice features. The module normalizes the change in the emotion level of the user using emotion influence factors, and generates a service score.
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公开(公告)号：US10237399B1
公开(公告)日：2019-03-19
申请号：US14674715
申请日：2015-03-31
发明人： Jay Gainsboro , Ken Sinclair , Lee Weinstein
摘要： An automated system is disclosed for detecting situations in which identical segments of conversation appear within two different recordings. The system automatically detects where within each of two audio recordings an identical conversation segment begins and ends, thus enabling detection of conversations where multiple prison inmates participated in a conference call.
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公开(公告)号：US10230537B2
公开(公告)日：2019-03-12
申请号：US15053749
申请日：2016-02-25
发明人： Robert Wesley Bossemeyer, Jr. , Raymond Walden Bennett, III , Donald Bernard Liebrecht , Barry James Sullivan
IPC分类号： H04L12/28 , H04M1/57 , H04M1/64 , H04M1/663 , H04M15/06 , H04M3/42 , H04M3/428 , H04M3/533 , H04W84/14
摘要： A home gateway system has a transceiver (70) capable of establishing a wireless local loop connection (72). A voice processing system (74) is coupled to the transceiver (70). The voice processing system (74) is capable of storing a message from an incoming call.A caller identification processing system (76) is coupled to the transceiver (70). The caller identification processing system (76) determines a telephone number of the incoming call and routes the incoming call to the voice processing system (74), if the telephone number belongs to a screened group of telephone numbers.
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28.发明申请公开(公告)号：US20190037064A1
公开(公告)日：2019-01-31
申请号：US16151790
申请日：2018-10-04
发明人： Jeong-Sik CHO , Young-Jip KIM , Young-Seop HAN , Jun-Young CHOE , Kyung-Shin LEE , Tae-Soo LEE
摘要： Methods and apparatuses are provided for providing information at an electronic device. Incoming call entries and outgoing call entries corresponding to phone numbers are displayed. Based on receiving a selection of one of the call entries, a first option is displayed for modifying prestored contact information associated with the phone number corresponding to the call entry, without displaying a second option for adding the phone number to the address book, and call history information is displayed for the phone number, when the phone number is in the address book. The prestored contact information associated with the phone number includes a name for the phone number. The second option is displayed, without displaying the first option, and the call history information for the phone number is displayed, when the phone number is not in the address book.
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公开(公告)号：US20190028582A1
公开(公告)日：2019-01-24
申请号：US16140858
申请日：2018-09-25
申请人： I D YOU, LLC
CPC分类号： H04M1/578 , H04L67/306 , H04M1/274516 , H04M1/573 , H04M1/642 , H04M3/42042 , H04M3/42051 , H04M3/42059 , H04M7/0039 , H04M2250/02
摘要： The present disclosure describes a system, method, and computer-readable medium for providing audio announcement of communications to a called party in a communication network. The method includes receiving communication from a calling party and performing a lookup of information relating to the calling party in a database via an Internet Protocol connection based on an identifier of at least one of the calling party and the called party. The information comprises one or more audio files. The method then provides the audio announcement to a called party based on the audio files.
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公开(公告)号：US10165113B2
公开(公告)日：2018-12-25
申请号：US13613690
申请日：2012-09-13
申请人： Michael Jay Nusbaum
发明人： Michael Jay Nusbaum
摘要： A system and a method for receiving, by a processing device, a call from a communication device associated with a patient, the communication device associated with a patient having a unique identifier; associating, by the processing device, the unique identifier with a personal health profile stored in a database; determining, by the processing device, a communication device associated with a health care provider; transmitting the personal health profile to a communication device associated with a health care provider; and communicatively connecting the call from the communication device associated with the patient with the communication device associated with the health care provider.
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