公开(公告)号：US11341749B2

公开(公告)日：2022-05-24

申请号：US13630105

申请日：2012-09-28

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Avram Levi

IPC: G06Q30/00 ,  G06V20/52 ,  H04N7/18

Abstract: System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.

公开(公告)号：US11336667B2

公开(公告)日：2022-05-17

申请号：US16242180

申请日：2019-01-08

Applicant: Avaya Inc.

Inventor： Jibin George ,  Salil Dhawan ,  Sandeep Goynar ,  Harsimran Jeet Singh

IPC: H04L29/06

Abstract: Users often have multiple resource (e.g., devices, accounts, authorizations, permissions, etc.) that utilize or leverage a credential that may become compromised. A stolen mobile device may allow unauthorized access to the device to make and receive calls and potentially expose other resources (e.g., emails, text messages, accounts, etc.). Maintaining all these accounts is cumbersome and error prone. Having a ledger indicating resources that are blocked is provided. Copies of the ledger are maintained by other entities and updates exchanged therebetween. As a result, parties can be quickly notified when a resource should be blocked, or unblocked, if blocking is no longer warranted.

公开(公告)号：US11330022B2

公开(公告)日：2022-05-10

申请号：US16599241

申请日：2019-10-11

Applicant: Avaya Inc.

Inventor： Jason G. Tanabe ,  Kyle Klassen ,  Geoffrey L. Baskwill ,  Jason Milley

IPC: H04L29/06 ,  H04W8/18 ,  H04L65/1069 ,  H04L65/102 ,  H04L65/80 ,  H04L65/10 ,  H04L65/65

Abstract: Providing a user experience on a multimodal communications terminal configured to communicate according to a plurality of communication includes: executing a single application that provides a user experience (UX) for controlling user selection of preferences of the plurality of communication methods when originating or receiving communication sessions; and providing, via the single application, a selectable control that is persistent such that the selectable control is displayed in any screen of the single application, wherein the control allows selection of one of the plurality of communication methods to use for a particular communication session.

公开(公告)号：US11323376B2

公开(公告)日：2022-05-03

申请号：US15163901

申请日：2016-05-25

Applicant: Avaya Inc.

Inventor： Manish Chatterjee ,  Biswajyoti Pal ,  Jaydeep Bhalerao

IPC: H04L12/801 ,  H04L12/805 ,  H04L12/851 ,  H04L29/12 ,  H04L12/24 ,  H04L47/10 ,  H04L47/36 ,  H04L47/24 ,  H04L61/2589 ,  H04L41/0896 ,  H04L61/2514

Abstract: Embodiments disclosed herein provide systems and methods for controlling bandwidth across a network address translation (NAT) system. In a particular embodiment a method provides, identifying a first endpoint and a second endpoint to a communication session. The first endpoint is located within a domain of the NAT system and the second endpoint is located outside to the domain. The method further provides determining a bandwidth limitation for the communication session and exchanging communications between the first and second endpoints in accordance with the bandwidth limitation.

公开(公告)号：US11310337B2

公开(公告)日：2022-04-19

申请号：US14585376

申请日：2014-12-30

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Tony McCormack

IPC: G06F3/01 ,  G06F3/0484 ,  H04L67/306 ,  G06F3/04895 ,  G06F9/451

Abstract: Interactive contact center menu traversal via text stream interaction is disclosed. A user device establishes an interactive session with a server device. The user device receives, from the server device, a first text stream comprising a first contact center prompt. The user device scrolls a plurality of text components of the first text stream on a display over a first text stream presentation period of time, with text components presented earlier in time being replaced on the display with subsequent text components. The user device receives, from a user, a first user input in response to the first text stream and communicates the first user input to the server device.

公开(公告)号：US11265248B2

公开(公告)日：2022-03-01

申请号：US16656366

申请日：2019-10-17

Applicant: Avaya Inc.

Inventor： Dusan Mudric

IPC: H04L12/749 ,  H04L12/741 ,  H04L12/707 ,  H04L45/741 ,  H04L45/00 ,  H04L45/745

Abstract: A method, system, device, or apparatus for selecting an IP address for a message. The method, system, device, or apparatus is used when there are two or more IP addresses for a multihomed device. The method determines an IP address reachable from a destination for the message. The message is generated using the reachable IP address as the hostname of the multihomed device. The generated message is transferred to the destination.

公开(公告)号：US11218787B2

公开(公告)日：2022-01-04

申请号：US15931885

申请日：2020-05-14

Applicant: Avaya Inc.

Inventor： William James Horne ,  Philip Lo

IPC: H04R1/02 ,  H04R1/28

Abstract: The technology disclosed herein enables retention of a speaker on a mounting surface using a clip and a flange. In a particular embodiment, an apparatus includes a speaker comprising a substantially elliptic speaker frame. The apparatus further includes a mounting surface comprising a substantially cylindrical flange into which the speaker frame is positioned. Also, the apparatus includes a substantially elliptic clip positioned in the flange between the speaker frame and a retaining rim of the flange.

公开(公告)号：US11163736B2

公开(公告)日：2021-11-02

申请号：US14194222

申请日：2014-02-28

Applicant: Avaya Inc.

Inventor： Ariel Shtilman ,  Arkady Karpman

IPC: G06F16/22 ,  G06F16/27

Abstract: A data management system is provided for facilitating in-memory indexing of data based on certain data access modes. The data management system includes an indexing module for indexing data stored in a data memory as a first data index. The first data index is further provided with a first data access mode, wherein the first data access mode enables the first data index to update itself by providing data write privileges to the first data index. The data management system further includes a synchronizing module for synchronizing a second data index with the first data index, wherein the second data access mode is provided with second data access mode to enable external systems to query data. The data management system further includes an index handling module for interchanging data access modes of the first and the second data indexes based on pre-defined rules.

公开(公告)号：US11132535B2

公开(公告)日：2021-09-28

申请号：US16715139

申请日：2019-12-16

Applicant: Avaya Inc.

Inventor： Ofer Sova

IPC: G06K9/00 ,  H04L12/18

Abstract: Video conferences are a common occurrence in many business, academic, and other settings. Systems and methods provided herein enable a participant of a video conference, who has an impairment or disability, such as to hearing, speech, or vision, to have that impairment or disability mitigated by automatically detecting and implementing mitigating actions to the participants local device and/or the devices of the remote participants.

公开(公告)号：US11100453B2

公开(公告)日：2021-08-24

申请号：US14794372

申请日：2015-07-08

Applicant: Avaya Inc.

Inventor： John F. Buford

IPC: G06Q10/08 ,  H04N5/77

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for providing agent interaction during item delivery in an unmanned delivery service. In a particular embodiment, a method provides determining that a first agent of a contact center should communicate through an unmanned delivery device at a first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location. The method further provides connecting a first client system operated by the first agent to the unmanned delivery device when the unmanned delivery device is at the first delivery location and exchanging communications for the agent between the first client system and the unmanned delivery device.