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公开(公告)号：US20050055206A1
公开(公告)日：2005-03-10
申请号：US10884453
申请日：2004-07-01
CPC分类号： H04M3/42221 , H04M3/2218 , H04M2201/40
摘要： A method, article of manufacture, and apparatus for processing auditory communications is disclosed. In an embodiment, this comprises receiving an auditory communication, comparing a portion of the communication to a lexicon comprising a plurality of keywords to determine if there is a negative match to a first keyword from the lexicon, and quarantining the communication if the comparison returns a positive result, wherein the positive result indicates that the communication is not compliant.
摘要翻译： 公开了一种用于处理听觉通信的方法，制品和装置。 在一个实施例中，这包括接收听觉通信，将通信的一部分与包括多个关键字的词典进行比较，以确定是否与词典存在与第一个关键字的否定匹配，如果比较返回一个 正结果，其中正结果表明通信不符合。
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公开(公告)号：US20050053212A1
公开(公告)日：2005-03-10
申请号：US10884473
申请日：2004-07-01
CPC分类号： H04M3/42221 , H04M7/006
摘要： A method, article of manufacture, and apparatus for automated processing of an auditory communication is disclosed. In an embodiment, this comprises receiving the auditory communication with call transport information, triggering a first policy based on the data, and selecting, based on the first policy, at least a first lexicon comprising a plurality of keywords. A first portion of the call is compared to the first lexicon to identify keywords matched by the first portion of the call, and a second policy is invoked based on the matched keywords. The action(s) specified by the second policy is taken. Actions may include termination of the call, joining a third party, archiving the call, changing a characteristic of the call, or further processing using another lexicon.
摘要翻译： 公开了一种用于听觉通信的自动处理的方法，制品和装置。 在一个实施例中，这包括接收与呼叫传输信息的听觉通信，基于数据触发第一策略，以及基于第一策略，选择至少包括多个关键字的第一词典。 将呼叫的第一部分与第一词典进行比较，以识别由呼叫的第一部分匹配的关键字，并且基于匹配的关键字来调用第二策略。 采取由第二个策略指定的动作。 动作可以包括终止呼叫，加入第三方，归档呼叫，改变呼叫的特征，或使用另一个词典进一步处理。
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