公开(公告)号：US20050053206A1

公开(公告)日：2005-03-10

申请号：US10720938

申请日：2003-11-24

Applicant: Robert Chingon ,  Shadman Zafar ,  Craig Reding ,  Christopher Helbling ,  John Reformato

Inventor： Robert Chingon ,  Shadman Zafar ,  Craig Reding ,  Christopher Helbling ,  John Reformato

IPC: H04M1/64

CPC classification number: H04M3/436 ,  H04M1/573 ,  H04M2203/2011

Abstract: Methods and systems for screening a call are disclosed. Methods and systems consistent with the present invention screen calls. A first server receives information pertaining to a call to a user from a calling party. The first server then determines whether a real-time call management function is enabled for the user and determines whether a calling party number associated with the calling party is valid when the real-time call management function is not enabled. A call screening function is performed when the calling party number is invalid. The first server provides a notification of the call to a device associated with the user when the real-time call management function is enabled. A second server initiates the call screening function when the user selects a call screening option included in the notification.

Abstract translation: 公开了用于筛选呼叫的方法和系统。 与本发明屏幕调用一致的方法和系统。 第一服务器从主叫方接收与用户的呼叫有关的信息。 然后，第一服务器确定是否为用户启用实时呼叫管理功能，并且当实时呼叫管理功能未启用时，确定与主叫方相关联的呼叫方号码是否有效。 当主叫方号码无效时，进行呼叫筛选功能。 当启用实时呼叫管理功能时，第一个服务器提供对与用户相关联的设备的呼叫的通知。 当用户选择通知中包含的呼叫筛选选项时，第二服务器启动呼叫筛选功能。

公开(公告)号：US06823306B2

公开(公告)日：2004-11-23

申请号：US09726972

申请日：2000-11-30

Applicant: Craig Reding ,  Suzi Levas

Inventor： Craig Reding ,  Suzi Levas

IPC: G10L1506

CPC classification number: G10L15/00 ,  G10L15/063 ,  G10L15/30

Abstract: Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

Abstract translation: 描述了用于生成，分发和使用语音识别模型的技术。 共享语音处理设备用于支持具有有限功能的各种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 因此，语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。

公开(公告)号：US06427006B1

公开(公告)日：2002-07-30

申请号：US09154014

申请日：1998-09-16

Applicant: Craig Reding ,  Suzi Levas ,  Mike Metaxas ,  Rao Tanuku ,  Dina Yashchin

Inventor： Craig Reding ,  Suzi Levas ,  Mike Metaxas ,  Rao Tanuku ,  Dina Yashchin

IPC: H04M342

CPC classification number: H04M3/527 ,  H04M3/51 ,  H04M3/60

Abstract: Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions. The interaction of the automated apparatus of the present invention and a telephone switch involves the use of the assigned operator position identifiers to identify the apparatus of the present invention to the switch as one or more operational operator positions. Once logged in with the telephone switch, the apparatus of the present invention can service calls normally handled by human operators, without the need for a human operator's involvement.

Abstract translation: 公开了以完全或部分自动化的方式向呼叫者提供操作员服务的方法和装置。 此外，本发明涉及用于提供新的电话服务的方法和装置，例如将消息转发到未公布的电话号码客户。 它还涉及可用于检测，报告和更正操作员输入错误的方法和装置。 本发明的自动化的，例如无人的装置能够使用已知的操作员协议与传统的电话交换机进行接口。 这允许本发明的自动化装置作为能够服务电话呼叫的载人操作者位置而出现在现有的电话交换机上。 根据本发明，本发明的无人装置被分配一个或多个常规用于识别有人操作员位置的操作员位置标识符。 本发明的自动化装置与电话交换机的相互作用涉及使用所分配的操作员位置标识符来将本发明的装置识别为开关作为一个或多个操作操作员位置。 一旦使用电话交换机登录，本发明的设备可以维护由操作人员正常处理的呼叫，而不需要人员的参与。

公开(公告)号：US5812657A

公开(公告)日：1998-09-22

申请号：US712479

申请日：1996-09-05

Applicant: Craig Reding ,  Suzi Levas

Inventor： Craig Reding ,  Suzi Levas

IPC: H04M1/2745 ,  H04M3/42 ,  H04M1/64 ,  H04M3/00

CPC classification number: H04M1/274558 ,  H04M3/42323

Abstract: Methods and apparatus for inputting telephone number information into an operator workstation are described. In accordance with the present invention, telephone number information may be entered as either alphabetic information using, e.g., the alphabetic keys on an IBM compatible keyboard, or as numeric information using the numeric keys on the keyboard or on a standard telephone keypad. When telephone number information is input as alphabetic information, the workstation automatically converts the alphabetic character of e.g., a vanity telephone number such as "SKYTELL" into the actual numeric 759 8355 which is then used to complete the call. Error checking is performed as part of the data input and conversion process. If an operator attempts to enter the letters Q or Z into a telephone number field or enters a key other than an alphanumeric the input data is rejected and an error message is sent to the operator. The present invention reduces the number of operator errors associated with the servicing of calls involving vanity numbers while at the same time reducing the amount of time required to service the call involving the vanity number.

Abstract translation: 描述了将电话号码信息输入到操作员工作站的方法和装置。 根据本发明，电话号码信息可以使用例如IBM兼容键盘上的字母键作为字母信息输入，或者使用键盘上的数字键或标准电话键盘作为数字信息输入。 当电话号码信息作为字母信息输入时，工作站自动将诸如“SKYTELL”之类的虚拟电话号码的字母字符转换成实际数字759 8355，然后用于完成呼叫。 执行错误检查作为数据输入和转换过程的一部分。 如果操作员尝试将字母Q或Z输入到电话号码字段中，或者输入除字母数字之外的键，则输入数据被拒绝并且向操作者发送错误消息。 本发明减少与涉及虚荣号码的呼叫的维修相关联的操作者错误的数量，同时减少服务涉及虚空号码的呼叫所需的时间量。