公开(公告)号：US08520810B1

公开(公告)日：2013-08-27

申请号：US13614444

申请日：2012-09-13

申请人： Craig L Reding ,  Suzi Levas

发明人： Craig L Reding ,  Suzi Levas

IPC分类号： H04M3/54

CPC分类号： G10L15/02 ,  G10L13/08 ,  G10L15/063 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L15/30 ,  G10L17/04 ,  G10L2015/221 ,  G10L2015/223 ,  H04M3/42204 ,  H04M2201/40 ,  H04M2207/18

摘要： Systems, methods and apparatus for generating, distributing, and using speech recognition models. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. The speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

摘要翻译： 用于生成，分发和使用语音识别模型的系统，方法和装置。 共享语音处理设备用于支持具有有限能力的多种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。

公开(公告)号：US07756264B2

公开(公告)日：2010-07-13

申请号：US12115540

申请日：2008-05-05

申请人： Craig L. Reding ,  Suzi Levas

发明人： Craig L. Reding ,  Suzi Levas

IPC分类号： H04M3/523 ,  G06F15/16 ,  H04L12/28 ,  H04L12/66

CPC分类号： H04M7/003 ,  H04M7/006

摘要： Methods and apparatus for providing manned, e.g., live customer support to customers, e.g., people using the Internet to purchase goods and/or services are described. A person viewing a Web Site, e.g., a customer, is presented with a button which provides the opportunity to talk to a customer service representative. Upon activating the button, e.g., by clicking on it, the customer's computer or other Internet browser device sends a signal, e.g., a call request message, over the Internet indicating that the customer wants to talk with a service representative. The call request message includes the customer's telephone number and/or IP address. In response to the call request message, calling equipment is used to establish a customer service call between the customer and a customer service representative. The equipment can be owned by the telephone company thereby avoiding the need for E-business companies to make investments in telephone equipment. In addition, a customer service representative can be located either at the E-business site or remotely, e.g., at the customer service representative's private home or other site, with the representative being called by the conference equipment as required to service a customer. Voice over IP conference equipment may be used instead or in conjunction with telephone conference equipment where one or both of the customer and service representative have voice over IP capability.

摘要翻译： 描述了用于向客户（例如，使用因特网购买商品和/或服务的人们）提供载人的例如客户支持的方法和装置。 观看网站（例如，客户）的人被呈现有提供与客户服务代表交谈的机会的按钮。 在激活按钮时，例如通过点击它，客户的计算机或其他因特网浏览器设备通过互联网发送信号，例如呼叫请求消息，指示客户想要与服务代表通话。 呼叫请求消息包括客户的电话号码和/或IP地址。 响应于呼叫请求消息，呼叫设备用于在客户和客户服务代表之间建立客户服务呼叫。 设备可以由电话公司拥有，从而避免电子商务公司对电话设备进行投资。 此外，客户服务代表可以位于电子商务站点或远程地，例如在客户服务代表的私人住宅或其他站点，代表根据需要被会议设备调用以服务客户。 可以使用IP语音会议设备或与电话会议设备一起使用，其中客户和服务代表中的一个或两个具有IP语音能力。

公开(公告)号：US08447599B2

公开(公告)日：2013-05-21

申请号：US13340954

申请日：2011-12-30

申请人： Craig Reding ,  Suzi Levas

发明人： Craig Reding ,  Suzi Levas

IPC分类号： G10L15/00

CPC分类号： G10L15/00 ,  G10L15/063 ,  G10L15/30

摘要： Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

公开(公告)号：US07433459B2

公开(公告)日：2008-10-07

申请号：US11141166

申请日：2005-05-31

申请人： Craig L. Reding ,  Suzi Levas

发明人： Craig L. Reding ,  Suzi Levas

IPC分类号： H04M3/523 ,  G06F15/16 ,  H04L12/28 ,  H04L12/66

CPC分类号： H04M7/003 ,  H04M7/006

摘要： Methods and apparatus for providing manned, e.g., live customer support to customers, e.g., people using the Internet to purchase goods and/or services are described. A person viewing a Web Site, e.g., a customer, is presented with a button which provides the opportunity to talk to a customer service representative. Upon activating the button, e.g., by clicking on it, the customer's computer or other Internet browser device sends a signal, e.g., a call request message, over the Internet indicating that the customer wants to talk with a service representative. The call request message includes the customer's telephone number and/or IP address. In response to the call request message, calling equipment is used to establish a customer service call between the customer and a customer service representative. The equipment can be owned by the telephone company thereby avoiding the need for E-business companies to make investments in telephone equipment. In addition, a customer service representative can be located either at the E-business site or remotely, e.g., at the customer service representative's private home or other site, with the representative being called by the conference equipment as required to service a customer. Voice over IP conference equipment may be used instead or in conjunction with telephone conference equipment where one or both of the customer and service representative have voice over IP capability.

摘要翻译： 描述了用于向客户（例如，使用因特网购买商品和/或服务的人们）提供载人的例如客户支持的方法和装置。 观看网站（例如，客户）的人被呈现有提供与客户服务代表交谈的机会的按钮。 在激活按钮时，例如通过点击它，客户的计算机或其他因特网浏览器设备通过互联网发送信号，例如呼叫请求消息，指示客户想要与服务代表通话。 呼叫请求消息包括客户的电话号码和/或IP地址。 响应于呼叫请求消息，呼叫设备用于在客户和客户服务代表之间建立客户服务呼叫。 设备可以由电话公司拥有，从而避免电子商务公司对电话设备进行投资。 此外，客户服务代表可以位于电子商务站点或远程地，例如在客户服务代表的私人住宅或其他站点，代表根据需要被会议设备调用以服务客户。 可以使用IP语音会议设备或与电话会议设备一起使用，其中客户和服务代表中的一个或两个具有IP语音能力。

公开(公告)号：US07302391B2

公开(公告)日：2007-11-27

申请号：US11137058

申请日：2005-05-25

申请人： Craig Reding ,  Suzi Levas

发明人： Craig Reding ,  Suzi Levas

IPC分类号： G10L17/00

CPC分类号： G10L15/02 ,  G10L13/08 ,  G10L15/063 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L15/30 ,  G10L17/04 ,  G10L2015/221 ,  G10L2015/223 ,  H04M3/42204 ,  H04M2201/40 ,  H04M2207/18

摘要： Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

摘要翻译： 描述了用于生成，分发和使用语音识别模型的技术。 共享语音处理设备用于支持具有有限功能的各种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 因此，语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。

公开(公告)号：US06915262B2

公开(公告)日：2005-07-05

申请号：US09726971

申请日：2000-11-30

申请人： Craig Reding ,  Suzi Levas

发明人： Craig Reding ,  Suzi Levas

IPC分类号： G10L15/06 ,  G10L15/28 ,  G10L15/22

CPC分类号： G10L15/02 ,  G10L13/08 ,  G10L15/063 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L15/30 ,  G10L17/04 ,  G10L2015/221 ,  G10L2015/223 ,  H04M3/42204 ,  H04M2201/40 ,  H04M2207/18

摘要： Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

摘要翻译： 描述了用于生成，分发和使用语音识别模型的技术。 共享语音处理设备用于支持具有有限能力的多种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 因此，语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。

公开(公告)号：US6108410A

公开(公告)日：2000-08-22

申请号：US156193

申请日：1998-09-17

申请人： Craig Reding ,  Suzi Levas ,  Thea Turner

发明人： Craig Reding ,  Suzi Levas ,  Thea Turner

IPC分类号： H04M3/51 ,  H04M3/527 ,  H04M3/60 ,  H04M3/00

CPC分类号： H04M3/51 ,  H04M3/527 ,  H04M3/60

摘要： Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions. The interaction of the automated apparatus of the present invention and a telephone switch involves the use of the assigned operator position identifiers to identify the apparatus of the present invention to the switch as one or more operational operator positions. Once logged in with the telephone switch, the apparatus of the present invention can service calls normally handled by human operators, without the need for a human operator's involvement.

摘要翻译： 公开了以完全或部分自动化的方式向呼叫者提供操作员服务的方法和装置。 此外，本发明涉及用于提供新的电话服务的方法和装置，例如将消息转发到未公布的电话号码客户。 它还涉及可用于检测，报告和更正操作员输入错误的方法和装置。 本发明的自动化的，例如无人的装置能够使用已知的操作员协议与传统的电话交换机进行接口。 这允许本发明的自动化装置作为能够服务电话呼叫的载人操作者位置而出现在现有的电话交换机上。 根据本发明，本发明的无人装置被分配一个或多个常规用于识别有人操作员位置的操作员位置标识符。 本发明的自动化装置与电话交换机的相互作用涉及使用所分配的操作员位置标识符来将本发明的装置识别为开关作为一个或多个操作操作员位置。 一旦使用电话交换机登录，本发明的设备可以维护由操作人员正常处理的呼叫，而不需要人员的参与。

公开(公告)号：US08706134B2

公开(公告)日：2014-04-22

申请号：US11872393

申请日：2007-10-15

申请人： David M. Wasserman ,  Stephen L. Greene ,  Robert T. Winslow ,  Thaveesak Kraisornsuthasinee ,  Marianne Killelea ,  Richard A. Cucksey ,  Sundar Rajan Padmanabhan ,  Suzi Levas ,  Joseph Gu ,  Srinivas R. Karra

发明人： David M. Wasserman ,  Stephen L. Greene ,  Robert T. Winslow ,  Thaveesak Kraisornsuthasinee ,  Marianne Killelea ,  Richard A. Cucksey ,  Sundar Rajan Padmanabhan ,  Suzi Levas ,  Joseph Gu ,  Srinivas R. Karra

IPC分类号： H04M3/42 ,  H04W24/00

CPC分类号： H04M3/42348 ,  G01C21/20 ,  G01C21/3611 ,  G01C21/3632 ,  G08G1/005 ,  G08G1/096816 ,  G08G1/09685 ,  G08G1/096861 ,  G08G1/096872 ,  H04M3/4931 ,  H04M2201/38 ,  H04M2242/15 ,  H04M2242/30

摘要： An approach is disclosed for providing navigation information for a requested listing to a mobile device caller of a directory assistance call. If the caller selects an option to receive driving directions to the listing destination, the directory assistance provider forwards the listing address to a platform that correlates the address with location coordinates. The platform can poll the calling device to obtain GPS identifying data for the mobile device and derive mapping and routing information.

摘要翻译： 公开了一种用于将请求的列表的导航信息提供给目录辅助呼叫的移动设备呼叫者的方法。 如果呼叫者选择接收到列表目的地的驾驶指示的选项，则目录援助提供者将列表地址转发到将地址与位置坐标相关联的平台。 平台可以轮询主叫设备以获取移动设备的GPS识别数据，并导出映射和路由信息。

公开(公告)号：US08335687B1

公开(公告)日：2012-12-18

申请号：US13423595

申请日：2012-03-19

申请人： Craig L. Reding ,  Suzi Levas

发明人： Craig L. Reding ,  Suzi Levas

IPC分类号： G10L15/06

CPC分类号： G10L15/02 ,  G10L13/08 ,  G10L15/063 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L15/30 ,  G10L17/04 ,  G10L2015/221 ,  G10L2015/223 ,  H04M3/42204 ,  H04M2201/40 ,  H04M2207/18

摘要： Systems, methods and apparatus for generating, distributing, and using speech recognition models. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. The speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

公开(公告)号：US07606359B1

公开(公告)日：2009-10-20

申请号：US09154965

申请日：1998-09-17

申请人： Craig Reding ,  Menno Aartsen ,  Lisa M. Amberger ,  Constance Carlson ,  Suzi Levas ,  Mike Metaxas ,  Jan Stein ,  Rao Tanuku ,  Thea Turner

发明人： Craig Reding ,  Menno Aartsen ,  Lisa M. Amberger ,  Constance Carlson ,  Suzi Levas ,  Mike Metaxas ,  Jan Stein ,  Rao Tanuku ,  Thea Turner

IPC分类号： H04M3/00

CPC分类号： H04M3/51 ,  H04M3/527 ,  H04M3/60

摘要： Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions. The interaction of the automated apparatus of the present invention and a telephone switch involves the use of the assigned operator position identifiers to identify the apparatus of the present invention to the switch as one or more operational operator positions. Once logged in with the telephone switch, the apparatus of the present invention can service calls normally handled by human operators, without the need for a human operator's involvement.

摘要翻译： 公开了以完全或部分自动化的方式向呼叫者提供操作员服务的方法和装置。 此外，本发明涉及用于提供新的电话服务的方法和装置，例如将消息转发到未公布的电话号码客户。 它还涉及可用于检测，报告和更正操作员输入错误的方法和装置。 本发明的自动化的，例如无人的装置能够使用已知的操作员协议与传统的电话交换机进行接口。 这允许本发明的自动化装置作为能够服务电话呼叫的载人操作者位置而出现在现有的电话交换机上。 根据本发明，本发明的无人装置被分配一个或多个常规用于识别有人操作员位置的操作员位置标识符。 本发明的自动化装置与电话交换机的相互作用涉及使用所分配的操作员位置标识符来将本发明的装置识别为开关作为一个或多个操作操作员位置。 一旦使用电话交换机登录，本发明的设备可以维护由操作人员正常处理的呼叫，而不需要人员的参与。