公开(公告)号：US20140211929A1

公开(公告)日：2014-07-31

申请号：US13753171

申请日：2013-01-29

Applicant: AVAYA INC.

Inventor： Parameshwaran Krishnan ,  Navjot Singh

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M2203/5081

Abstract: Systems and methods for identifying participants present in a communication session are disclosed. More particularly, the identification of participants using a shared communication endpoint is enabled. Identification can include receiving information from a first participant that identifies a second participant. The identification of the second participant can include receiving a selection of the second participant from a list of expected conference participants presented to the first participant through a communication device associated with the first participant, after the first participant has been registered as a participant in the communication session.

Abstract translation: 公开了用于识别出现在通信会话中的参与者的系统和方法。 更具体地，能够使用共享通信端点来识别参与者。 识别可以包括从识别第二参与者的第一参与者接收信息。 第二参与者的识别可以包括：在第一参与者被注册为通信中的参与者之后，通过与第一参与者相关联的通信设备，从呈现给第一参与者的预期会议参与者的列表中接收第二参与者的选择 会话

公开(公告)号：US20140010357A1

公开(公告)日：2014-01-09

申请号：US13840273

申请日：2013-03-15

Applicant: AVAYA INC.

Inventor： Parameshwaran Krishnan ,  Navjot Singh

IPC: H04M3/436

CPC classification number: H04M3/4365 ,  H04M3/42042 ,  H04M2201/38 ,  H04M2203/6072

Abstract: Authentication of a user initiating a communication may be achieved using a visual indicator of the user. Initiation of a communication may result in the initiator of the communication collecting image data associated with the initiator's identity. Additionally, the initiator may be required to perform a task, wherein a response to the task may be transmitted with the image data to the receiver of the communication. The receipt of the image data may allow a receiver of the communication to reduce spam and verify that the initiator is who it purports to be.

Abstract translation: 可以使用用户的可视指示符来实现发起通信的用户的认证。 通信的发起可以导致与发起者的身份相关联的收集图像数据的通信的发起者。 此外，可能需要启动器来执行任务，其中可以将该任务的响应与图像数据一起发送到通信的接收器。 图像数据的接收可以允许通信的接收者减少垃圾邮件，并验证发起者是谁所声称的。

公开(公告)号：US08499133B2

公开(公告)日：2013-07-30

申请号：US13674219

申请日：2012-11-12

Applicant: Avaya Inc.

Inventor： Jon Louis Bentley ,  Frank John Boyle ,  Anjur Sundaresan Krishnakumar ,  Parameshwaran Krishnan ,  John H. Meiners ,  Navjot Singh ,  Shalini Yajnik

IPC: G06F12/00

CPC classification number: G06F12/0815 ,  G06F11/1658 ,  G06F11/2038 ,  G06F11/2043 ,  G06F11/2097

Abstract: An apparatus and method for improving performance in high-availability systems are disclosed. In accordance with the illustrative embodiment, pages of memory of a primary system that are to be shadowed are initially copied to a backup system's memory, as well as to a cache in the primary system. A duplication manager process maintains the cache in an intelligent manner that significantly reduces the overhead required to keep the backup system in sync with the primary system, as well as the cache size needed to achieve a given level of performance. Advantageously, the duplication manager is executed on a different processor core than the application process executing transactions, further improving performance.

Abstract translation: 公开了一种用于提高高可用性系统性能的装置和方法。 根据说明性实施例，要被镜像的主系统的存储器页面最初被复制到备份系统的存储器以及主系统中的高速缓存。 复制管理器进程以智能的方式维护高速缓存，这显着地减少了保持备份系统与主系统同步所需的开销以及实现给定级别的性能所需的高速缓存大小。 有利地，复制管理器在与执行事务的应用进程不同的处理器核上执行，进一步提高性能。

公开(公告)号：US20200280591A1

公开(公告)日：2020-09-03

申请号：US16876379

申请日：2020-05-18

Applicant: Avaya Inc.

Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Navjot Singh

IPC: H04L29/06 ,  G06F3/0482 ,  H04L29/08 ,  H04M3/493 ,  H04M3/51

Abstract: Techniques for efficiently allocating ports and bandwidth in a communication system configured to establish interactive, real time communication sessions between endpoints are described. Requests are received at a server, from a requester endpoint device, to initiate an interactive, real time communication voice and/or video session requiring access to an interactive session resource. In an embodiment, the communication system is a contact center and the interactive session resource is an available contact center agent. Pending availability of the interactive session resource, a requester is assigned a place in a queue or otherwise scheduled to receive access to the interactive session resource. In the meantime, a data channel is established between the server and the requester's endpoint device. Resources, which can include an executable program and/or information operative to enable the endpoint device to emulate an active on-hold voice connection period, are downloaded to the endpoint device.

公开(公告)号：US20200228471A1

公开(公告)日：2020-07-16

申请号：US16832735

申请日：2020-03-27

Applicant: Avaya Inc.

Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Navjot Singh

IPC: H04L12/58

Abstract: Techniques for aiding an email recipient in the management of inbound email by detecting, and configurably responding to, dynamically variable patterns of activity and behavior are described. Characteristics are extracted from new email messages originated by senders and intended for a recipient. One or more patterns of sender activity, recipient message management behavior, and/or message response behavior, relating to treatment of messages from individual senders and/or plural senders in the aggregate, are identified. The patterns are identified by analyzing statistics collected by the extraction of characteristics from email messages previously received by the recipient. Before the recipient reads a new email, a determination is made as to whether any deviation from an identified pattern exists; and, if so, a pre-existing rule for treatment of the new message is enforced and/or a new rule specifying treatment of at least some messages from the sender of the email is proposed.

公开(公告)号：US10524103B2

公开(公告)日：2019-12-31

申请号：US15096981

申请日：2016-04-12

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Navjot Singh

IPC: H04W4/90 ,  H04B5/00 ,  H04W4/80 ,  H04W4/029

Abstract: A device, system, and method locates user devices in enterprises. The method performed by an enterprise server of an enterprise includes receiving contact data from an emergency services device, the contact data comprising location related data of a user device and identification data of the user device. The method includes determining if a general location data of the user device is associated with an area data of the enterprise as a function of the location related data. The method includes determining a precise location data of the user device within the area data of the enterprise based on the contact data.

公开(公告)号：US09961120B2

公开(公告)日：2018-05-01

申请号：US14872956

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Tony McCormack ,  Navjot Singh

IPC: G06F15/16 ,  H04L29/06 ,  H04L29/08

CPC classification number: H04L65/4015 ,  H04L65/1069 ,  H04L65/403 ,  H04L67/143

Abstract: A communication session is established with a contact center. The communication session includes a first concurrent communication session in a first communication medium and a second concurrent communication session in a second communication medium. The first communication medium and the second communication medium are different communication mediums. For example, the first concurrent communication session may be a voice communication session with a user and the second concurrent communication session may be multimedia communication session with the user. A task is identified that needs to be accomplished in the communication session (e.g., in one of first or second concurrent communication sessions). A determination is made if the first communication medium is an optimal communication medium for the task. In response to determining that the first communication medium is the optimal communication medium for the task, the first task is implemented in the first concurrent communication session.

公开(公告)号：US09881145B2

公开(公告)日：2018-01-30

申请号：US14955225

申请日：2015-12-01

Applicant: Avaya Inc.

Inventor： Manish Dusad ,  Ping Lin ,  Gordon Brunson ,  Mark Mackenzie ,  Navjot Singh ,  Geoff Baskwill

IPC: H04L29/06 ,  G06F21/12 ,  H04W12/06

CPC classification number: G06F21/121 ,  G06F2221/2141 ,  H04L63/08 ,  H04L63/083 ,  H04L63/0838 ,  H04W12/06

Abstract: An indication of a change in a right to use a service or feature is received. For example, this can be based on an administrator granting access to a previously installed service or feature. In response, a notification is sent to a user of the change of the right to use the service or feature. The notification requests the user to provide a credential to approve the change of the right to use the service or feature. For example, a link may be provided in an email or text message that the user can click on to provide a password/user name. The credential is received and verified. In response to validating the credential, access is allowed according to the change of the right to use the service or feature. The user then has access to the service/feature without the administrator having to know the user's credential.

公开(公告)号：US09571660B2

公开(公告)日：2017-02-14

申请号：US14512087

申请日：2014-10-10

Applicant: Avaya, Inc.

Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Navjot Singh

IPC: H04M3/42 ,  H04M3/56 ,  H04L12/58 ,  H04L12/18

CPC classification number: H04M3/565 ,  H04L12/1827 ,  H04L51/04

Abstract: Questions are received for a conference call. The questions are submitted electronically, such as by email or Instant Messaging (IM). The questions can be submitted before and/or during the conference call. The questions are clustered into one or more similar categories. The clustered questions are sent to participants of a conference. For example, the questions can be sent to a presenter of the conference call as an agenda to follow for a question and answer section of the conference call. Likewise, the questions may also be sent to the conference participants as an agenda of the question and answer section of the conference call. The presenter can discuss the questions with the conference participants based on the categorization of the submitted questions.

Abstract translation: 收到电话会议的问题。 这些问题以电子方式提交，例如通过电子邮件或即时消息（IM）。 问题可以在电话会议之前和/或会议期间提交。 问题集中在一个或多个类似的类别中。 聚集的问题被发送给会议的参与者。 例如，可将问题发送给电话会议的主持人作为电话会议的问答部分的议程。 同样，这些问题也可以作为电话会议的问答部分的议程发送给会议参与者。 演讲者可以根据提交的问题的分类与会议参与者讨论问题。

公开(公告)号：US09485357B2

公开(公告)日：2016-11-01

申请号：US14673430

申请日：2015-03-30

Applicant: Avaya Inc.

Inventor： Mark J. Fletcher ,  Parameshwaran Krishnan ,  Joann J. Ordille ,  Navjot Singh

IPC: H04M11/00 ,  H04M3/51

CPC classification number: H04M3/5116 ,  H04M3/523 ,  H04M2201/18 ,  H04M2203/2094

Abstract: Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time but differently, such as different content or different media types. As a benefit, on-site activities may be coordinated in a manner that helps reduce the demands on PSAP resources and helps to facilitate a more accurate and appropriate response to the emergent event.

Abstract translation: 公共安全接入点（PSAP），如911和e911服务提供商，往往被来自多个呼叫者的信息所淹没。 作为初步评估的一部分，通常会确定两个或多个呼叫者是否正在呼叫同一紧急事件。 如果两个或多个呼叫者正在呼叫相同的紧急事件，则呼叫者和PSAP可以在不同的内容或不同的媒体类型的同时进行交互。 作为一个好处，现场活动可以以有助于减少对PSAP资源的需求的方式进行协调，并有助于更加准确和适当地应对紧急情况。