Allocating virtual universe customer service
    32.
    发明授权
    Allocating virtual universe customer service 有权
    分配虚拟宇宙客户服务

    公开(公告)号:US08296246B2

    公开(公告)日:2012-10-23

    申请号:US12202649

    申请日:2008-09-02

    IPC分类号: G06Q30/00

    CPC分类号: G06Q30/02

    摘要: Virtual universe customer service representatives axe cloned and assigned as a function of observing customer behavior, retrieving historical data and creating a customer profile Preferential subavatar assignment parameters are determined for a customer as a function of the customer profile, choosing a subavatar from a plurality of subavatars as a function of a correlation of a subavatar performance characteristic with the preferential subavatar assignment parameter and a store objective, and the clone is populated with the chosen subavatar Choosing a subavatar may comprise preferentially rating subavatars and determining an appropriateness threshold as a function of the subavatar assignment parameter, the performance characteristics and the stole objective. Some embodiments reset a threshold in response to time-in-queue or to repetitively observing customer behavior, retrieving customer data, determining a subavatar assignment parameter and choosing a highest-rated available subavatar meeting a revised threshold. Subavatars may comprise automated, customer service representative-controlled and jointly-controlled subavatars.

    摘要翻译: 虚拟世界客户服务代表斧被克隆并被分配为观察客户行为,检索历史数据和创建客户简档的功能。根据客户简档为客户确定优先的子空间分配参数,从多个子数据库中选择一个子空间 作为subavatar性能特征与优先的subavatar分配参数和商店目标的相关性的函数,并且克隆被填充有所选择的subavatar。选择子服务器可以包括优先评估子服务器并且确定作为子服务器的函数的适当阈值 分配参数,性能特征和偷窃目标。 一些实施例响应于队列中的时间重置阈值或者重复地观察顾客行为,检索客户数据,确定子空间分配参数并选择满足修订的阈值的最高评级可用子空间。 Subavatars可以包括自动化的客户服务代表控制和共同控制的子资源。

    POWER METADATA TRANSFER OVER POWER LINES
    33.
    发明申请
    POWER METADATA TRANSFER OVER POWER LINES 失效
    电源线上的功率元数据传输

    公开(公告)号:US20120226635A1

    公开(公告)日:2012-09-06

    申请号:US13470641

    申请日:2012-05-14

    IPC分类号: G06Q30/00

    摘要: The transfer and usage of a modulated carrier signal within a power signal on a power line communication system is described. The modulated signal comprises metadata which is transmitted at a different frequency than the transmitted power. The metadata, including such elements as energy costs, providers, renewable source status and originating location, may be used by consumers to make subsequent purchasing decisions. Additionally, the energy costs of any given computer node commonly distributed in a grid architecture may be collected by a workload dispatcher in order to make more accurate cost and energy source based dispatch decisions. The consumer may be able to communicate directly back to the power provider. The use of computer-readable medium and product containing instructions that are implemented on a computer is also covered. Finally, the invention may be deployed on behalf of the consumer by a third party service provider.

    摘要翻译: 描述了在电力线通信系统上的功率信号内的调制载波信号的传送和使用。 调制信号包括以与发送功率不同的频率发送的元数据。 元数据,包括能源成本,供应商,可再生能源状态和原始位置等元素,可被消费者用来作出随后的采购决策。 此外,通常分布在网格架构中的任何给定的计算机节点的能量成本可以由工作负载分派器收集,以便进行更准确的基于成本和能源的调度决策。 消费者可能能够直接回传给电力供应商。 还涵盖使用计算机可读介质和包含在计算机上实现的指令的产品。 最后,本发明可以由第三方服务提供商代表消费者部署。

    Using voice biometrics across virtual environments in association with an avatar's movements
    34.
    发明授权
    Using voice biometrics across virtual environments in association with an avatar's movements 有权
    在虚拟环境中使用语音生物识别技术,与头像的动作相关联

    公开(公告)号:US08140340B2

    公开(公告)日:2012-03-20

    申请号:US12016823

    申请日:2008-01-18

    IPC分类号: G10L15/22 G06F3/048

    CPC分类号: G10L17/00

    摘要: Mechanisms are provided for utilizing a voiceprint to authorize a user to perform an operation restricted to authorized users. A voiceprint is stored in an audio attribute file and is associated with a user. Based on a comparison of this voiceprint and an utterance provided by the user, an identification of the user is accomplished. If the utterance matches the voiceprint, the user is permitted to access services or perform operations. The audio attribute file may be transmitted from one virtual environment to another based on the detected movement of the user's avatar between virtual environments. As such, the recipient computing device may use the audio attribute file to identify the user in the new virtual environment.

    摘要翻译: 提供了利用声纹来授权用户执行限于授权用户的操作的机制。 声纹存储在音频属性文件中,并与用户相关联。 基于该声音图和用户提供的话语的比较,完成了用户的识别。 如果说话与声纹匹配,则允许用户访问服务或执行操作。 可以基于检测到的虚拟环境中的用户头像的移动,将音频属性文件从一个虚拟环境发送到另一个虚拟环境。 因此,收件人计算设备可以使用音频属性文件来识别新的虚拟环境中的用户。

    Maintenance of group shared inventories in a virtual universe
    35.
    发明授权
    Maintenance of group shared inventories in a virtual universe 有权
    在虚拟世界中维护组共享库存

    公开(公告)号:US08103559B2

    公开(公告)日:2012-01-24

    申请号:US12032464

    申请日:2008-02-15

    IPC分类号: G06Q10/00

    CPC分类号: G06Q10/087 G06Q30/0601

    摘要: Generally speaking, systems, methods and media for maintenance of group shared inventories in a virtual universe are disclosed. Embodiments of the method may include receiving usage information for one or more inventory items each shared by a group having a plurality of users and storing the received usage information. Embodiments may also include analyzing the usage information for at least one shared inventory item and performing an action based on the analysis of the usage information. The action performed may include archiving, deleting, changing the price for, or adding to a list of included inventory items the shared inventory item. Further embodiments may include determining whether a rule based on group usage is satisfied and performing the action accordingly. Further embodiments may also include analyzing the usage information to determine trends of usage, comparing the determined usage trends to an established heuristic, and performing an action as a result.

    摘要翻译: 一般而言,公开了在虚拟宇宙中维护群组共享库存的系统,方法和媒体。 该方法的实施例可以包括接收由具有多个用户的组共享的一个或多个库存项目的使用信息,并存储接收到的使用信息。 实施例还可以包括分析至少一个共享库存物品的使用信息,并且基于使用信息的分析来执行动作。 所执行的操作可以包括归档,删除,更改共享库存项目的包含的库存项目的价格或添加到列表中。 另外的实施例可以包括确定是否满足基于组使用的规则并相应地执行动作。 另外的实施例还可以包括分析使用信息以确定使用趋势,将确定的使用趋势与已建立的启发式进行比较,并且作为结果执行动作。

    Framework for managing consumption of energy
    36.
    发明授权
    Framework for managing consumption of energy 失效
    管理能源消耗的框架

    公开(公告)号:US07983798B2

    公开(公告)日:2011-07-19

    申请号:US12208422

    申请日:2008-09-11

    IPC分类号: G06F19/00

    摘要: This invention discloses an intelligent framework for the overall management of energy allocated to components of a system. When conservation is desired or a shortage occurs, it is desirable to modulate energy to components, or to notify components and allow them to modulate themselves. It also discusses the establishment of a standard communications API between entities and components within the system. Among other things, this framework: manages device and entity enrollment into the system; provides an interface to heterogeneous devices; establishes standard communication methods between entities and components; dictates throttling to entities and components when conservation is required; and monitors energy throttling and compliance with modulate requests.

    摘要翻译: 本发明公开了一种用于总体管理分配给系统组件的能量的智能框架。 当需要保护或发生短缺时,期望将能量调节到组分,或者通知组分并允许它们自身调节。 它还讨论了在系统内的实体和组件之间建立标准通信API。 这个框架除其他外:管理设备和实体注册到系统中; 为异构设备提供接口; 建立实体和组件之间的标准通信方法; 要求在需要保护时调节实体和组件; 并监控节能和遵守调节请求。

    VARIABLE ENERGY PRICING IN SHORTAGE CONDITIONS
    37.
    发明申请
    VARIABLE ENERGY PRICING IN SHORTAGE CONDITIONS 审中-公开
    短缺条件下的可变能源定价

    公开(公告)号:US20100161146A1

    公开(公告)日:2010-06-24

    申请号:US12342428

    申请日:2008-12-23

    IPC分类号: G05B15/00

    摘要: This disclosure enables energy providers and users to establish variable pricing or maximum thresholds for individual components (aka appliances) or groups of components. The consumer (individual or business) defines a usage policy for each device or component which defines limits the consumer is willing to pay in a supply shortage. The usage policy also defines safety parameters as well as energy limiting capabilities of the appliance or component. Energy suppliers use this usage policy to determine which devices get managed or powered off in a shortage situation. With the detailed consumer supply and demand data available from this invention, energy providers may use economic analysis to better understand customer price sensitivity. This information will enable the provider to run simulations of different energy shortage scenarios.

    摘要翻译: 本公开使能源供应商和用户能够为单个组件(也称为电器)或组件组建立可变定价或最大阈值。 消费者(个体或业务)为每个设备或组件定义使用策略,其定义消费者愿意在供应短缺中支付的限制。 使用政策还定义了设备或组件的安全参数以及能量限制能力。 能源供应商使用此使用政策来确定哪些设备在短缺情况下得到管理或关闭。 根据本发明详细的消费者供求数据,能源供应商可以使用经济分析来更好地了解客户价格敏感性。 该信息将使供应商能够运行不同能源短缺情景的模拟。

    POLICY-BASED ENERGY MANAGEMENT
    38.
    发明申请
    POLICY-BASED ENERGY MANAGEMENT 审中-公开
    基于政策的能源管理

    公开(公告)号:US20100063643A1

    公开(公告)日:2010-03-11

    申请号:US12208510

    申请日:2008-09-11

    IPC分类号: G06F1/32 G06F19/00

    CPC分类号: G06Q50/06 G06Q10/10

    摘要: In general, the present invention discloses a policy-based decision system to manage energy consumption within a complex system, such as a municipality, business or home. These policies help to control energy usage, either for the purpose of conservation or to contend with a shortage situation. In general, policies may be set based on business requirements, including energy demand, energy supply, safety, Quality of Service (QoS) settings per object or groupings, convenience, risk analysis output or events. Among other things the approach described herein discloses the following: creation and management of policies; selection of optimal throttling plan to achieve energy conservation requirements; running of simulation scenarios based on different policies and/or reduction requirements; conducting of risk analysis for different scenarios; etc.

    摘要翻译: 一般来说,本发明公开了一种基于策略的决策系统,用于管理诸如市政,商业或家庭之类的复杂系统中的能量消耗。 这些政策有助于控制能源使用,无论是为了保护目的还是为了应对短缺情况。 一般来说,可以根据业务需求,包括能源需求,能源供应,安全,每个物体或分组的服务质量(QoS)设置,方便性,风险分析输出或事件来设置策略。 除其他外,本文所述的方法披露以下内容:策略的创建和管理; 选择最佳节流计划实现节能要求; 根据不同的政策和/或减少需求运行模拟场景; 对不同情景进行风险分析; 等等

    ANALYSIS OF ENERGY-RELATED FACTORS FOR SELECTING COMPUTATIONAL JOB LOCATIONS
    39.
    发明申请
    ANALYSIS OF ENERGY-RELATED FACTORS FOR SELECTING COMPUTATIONAL JOB LOCATIONS 有权
    能源相关因素分析选择计算工作位置

    公开(公告)号:US20100057641A1

    公开(公告)日:2010-03-04

    申请号:US12203345

    申请日:2008-09-03

    IPC分类号: G06F17/00

    摘要: The selection of an optimal data center location for running a computational workload is based on multiple energy criteria. The location is chosen based on multivariate and predictive analysis of total direct and indirect energy costs, and other user-defined factors. Among the direct and indirect costs are power costs and cooling costs as well as structural and other details of a given data center. Among the other factors to be considered that can have an impact on present and future costs are weather patterns, data and forecasts, availability of energy providers, and energy attributes. A forecaster factors these direct and indirect costs along with extrinsic information such as historical trends and predictive sources into a forecast which is then input to a decision engine along with user defined criteria and with anticipated compute tasks and requirements to select a final location or locations for handling the workload.

    摘要翻译: 选择用于运行计算工作负载的最佳数据中心位置是基于多个能量标准。 基于对直接和间接能源总成本以及其他用户定义因素的多变量和预测分析来选择位置。 直接和间接成本包括电力成本和冷却成本以及给定数据中心的结构和其他细节。 考虑到可能对当前和未来成本产生影响的其他因素包括天气模式,数据和预测,能源供应商的可用性和能源属性。 预报员将这些直接和间接成本与外部信息(例如历史趋势和预测来源)相关联,将其输入到预测中,然后将预测输入到决策引擎以及用户定义的标准以及预期的计算任务和要求,以选择最终位置或位置 处理工作量。

    NEGOTIATION OF POWER RATES BASED ON DYNAMIC WORKLOAD DISTRIBUTION
    40.
    发明申请
    NEGOTIATION OF POWER RATES BASED ON DYNAMIC WORKLOAD DISTRIBUTION 审中-公开
    基于动态工作负载分配的电力协商

    公开(公告)号:US20100057625A1

    公开(公告)日:2010-03-04

    申请号:US12203366

    申请日:2008-09-03

    IPC分类号: G06Q30/00 G06Q10/00 G06Q50/00

    摘要: A consumer initiated automated and dynamic negotiation enables the consumer to obtain more beneficial rates and/or other terms between the consumer and one or more energy providers. The negotiation is based on anticipated computational processing requirements of the consumer, and the current energy costs being offered by each provider. Other elements such as the ability of the provider to timely supply the energy and the differential between the costs of traditional and green energy may also be factored in. The results of the negotiation can produce a shifting of all or part of the workload to another provider or an alternative geographical location to capitalize on lower power rates or conditions of delivery. The negotiation may be based on an auction between more than one competing energy supplier.

    摘要翻译: 消费者启动了自动化和动态的谈判,使消费者能够在消费者和一个或多个能源供应商之间获得更有利的价格和/或其他条款。 谈判是基于消费者的预期计算处理要求,以及每个提供商提供的当前能源成本。 供应商及时提供能源的能力以及传统和绿色能源成本之间差异的其他要素也可能被考虑在内。谈判结果可能导致全部或部分工作量转移到另一个供应商 或替代地理位置,以利用较低的功率率或交付条件。 谈判可能是基于一个竞争性能源供应商之间的拍卖。