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31.发明申请公开(公告)号：US20210152693A1
公开(公告)日：2021-05-20
申请号：US17248425
申请日：2021-01-25
IPC分类号： H04M3/523
摘要： A device receives, from a user device, a communication associated with a support issue encountered by a user of the user device and assigns the communication to a position in a support queue based on when the communication is received, wherein the support queue includes data identifying positions of other communications received from other users, and data identifying when the other communications were received. The device processes data identifying the communication and historical communication data describing prior communications associated with the user, with a model, to determine an average time spent on hold by the user for the prior communications. The device modifies the position of the communication in the support queue based on the average time and performs one or more actions based on modifying the position of the communication in the support queue.
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公开(公告)号：US20210064325A1
公开(公告)日：2021-03-04
申请号：US16850207
申请日：2020-04-16
摘要： A first device may receive a request to establish a replication session between a second device and a third device, where the replication session is associated with replicating user interactions with a user interface of an application across a first instance and a second instance of the application. The first device may receive, after receiving the request, information identifying a set of interactions by a user of the second device with a first user interface provided for display by the first instance. The first device may determine, from the information, a set of instructions related to causing an indication for the set of interactions to be provided for display on a second user interface provided for display for the second instance based on the information being received from the second device. The first device may provide, after determining the set of instructions, the set of instructions to the third device.
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公开(公告)号：US20210042754A1
公开(公告)日：2021-02-11
申请号：US16949290
申请日：2020-10-23
摘要： A device may obtain a notification that a transaction occurred, where the transaction is associated with a financial account of a user, and a merchant. The device may determine that the merchant is associated with providing confirmation messages for transactions, and may process, based on determining that the merchant is associated with providing confirmation messages, one or more messages in a messaging account associated with the user to determine whether the messaging account includes a confirmation message associated with the transaction. The device may determine that the messaging account does not include any confirmation message associated with the transaction, may determine a likelihood that the transaction was unauthorized based on the messaging account not including a confirmation message, and may perform an action associated with the financial account of the user based on the likelihood that the transaction was unauthorized.
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公开(公告)号：US20210019727A1
公开(公告)日：2021-01-21
申请号：US16512958
申请日：2019-07-16
摘要： A device receives transaction data identifying a monetary withdrawal, by a user, from a transaction device located at or near a merchant location, and receives location data indicating a location of a user device at a time period after receiving the transaction data. The device processes the transaction data and the location data to identify a merchant associated with the merchant location, and processes information identifying the merchant to generate a notification requesting that the user identify an amount of the monetary withdrawal that was spent with the merchant. The device provides the notification to the user device, and receives a response indicating the amount of the monetary withdrawal. The device identifies the amount of the monetary withdrawal, and associates the amount of the monetary withdrawal with information identifying the merchant, a category of the merchant, and an account of the user.
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公开(公告)号：US20210019539A1
公开(公告)日：2021-01-21
申请号：US16516117
申请日：2019-07-18
摘要： A device may select an individual that is a candidate for authentication by facial recognition. The device may identify a facial area of the individual and an area of exposed skin of the individual. The device may obtain a first temperature associated with the facial area of the individual and a second temperature associated with the area of exposed skin of the individual. The device may determine, based on the first temperature and the second temperature, whether an appearance of the facial area of the individual is likely altered by a face-altering technology. The device may selectively perform facial recognition on the facial area of the individual based on whether the appearance of the facial area of the individual is likely altered by the face-altering technology.
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公开(公告)号：US20210019388A1
公开(公告)日：2021-01-21
申请号：US16788448
申请日：2020-02-12
摘要： A device may obtain registration data associated with a registration of an individual. The registration data may include an image that depicts a physical key and a reference object. The device may process the image to identify a first feature of the physical key and a first measurement of the first feature based on the size of the reference object. The device may store first feature data based on the first feature and the first measurement. The device may obtain second feature data based on a second feature of the physical key and a second measurement of the second feature identified from an insertion of the physical key into a keyhole of an authentication mechanism. The device may determine whether the first feature data corresponds to the second feature data. The device may authenticate the individual based on determining that the first feature data corresponds to the second feature data.
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公开(公告)号：US20200342443A1
公开(公告)日：2020-10-29
申请号：US16394141
申请日：2019-04-25
摘要： Embodiments of systems and methods for generating virtual account-linked cards are described. A virtual account-linked card may be generated in response to a determination that a physical account-linked card has been forgotten at a card reader and ingested by the card reader. A virtual account-linked card may be restricted such that it can only be used to execute a transaction with authorized transaction partners identified in a database.
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公开(公告)号：US20200234295A1
公开(公告)日：2020-07-23
申请号：US16658946
申请日：2019-10-21
发明人： Kaitlin NEWMAN , Kimberly HAYNES , Charles Nathan CRANK , Andrew COGSWELL , Colin HART , Jeffrey RULE , Lara MOSSLER , Latika GULATI , Abdelkader BENKREIRA , Sarah Jane CUNNINGHAM , Sophie BERMUDEZ , Michael MOSSOBA , Wayne LUTZ
摘要： Example embodiments of systems and methods for data transmission system between transmitting and receiving devices are provided. In an embodiment, each of the transmitting and receiving devices can contain a master key. The transmitting device can generate a diversified key using the master key, protect a counter value and encrypt data prior to transmitting to the receiving device, which can generate the diversified key based on the master key and can decrypt the data and validate the protected counter value using the diversified key.
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39.发明申请公开(公告)号：US20200228654A1
公开(公告)日：2020-07-16
申请号：US16577195
申请日：2019-09-20
摘要： A device receives, from a user device, a communication request that includes information identifying a user of the user device, an organization, and at least one reason for the communication request. The device determines, based on the communication request, information concerning the user, a telephone number associated with the organization, and a menu of an interactive voice response (IVR) system device associated with the telephone number. The device communicates, based on the information concerning the user, the menu of the IVR system device, and the at least one reason for the communication request, with the IVR system device via a communication session initiated based on the telephone number. The device determines, based on communicating with the IVR system device, a time that the user is to interact with the IVR system device via the communication session, and causes the user device to join the communication session at the time.
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公开(公告)号：US20200211532A1
公开(公告)日：2020-07-02
申请号：US16686544
申请日：2019-11-18
IPC分类号： G10L13/04 , H04L29/06 , G10L15/22 , G10L13/033
摘要： Systems and methods for selecting a virtual assistant are provided. An example system may include at least one memory device storing instructions and at least one processor configured to execute the instructions to perform operations that may include receiving a request from a user for a response, and identifying characteristics of the user based on the user request. The operations may also include determining a type of the user request and based on the determined type of the user request and the identified user characteristics, configuring a virtual assistant to interact with the user through at least one of synthesized speech or visual signals. The operations may also include providing the virtual assistant to interact with the user.
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