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31.发明申请公开(公告)号：US20130198860A1
公开(公告)日：2013-08-01
申请号：US13362487
申请日：2012-01-31
申请人： Shang Q. Guo , Jonathan Lenchner
发明人： Shang Q. Guo , Jonathan Lenchner
CPC分类号： H04L63/1483 , G06F21/316 , G06F21/554 , H04L51/04 , H04L63/1441
摘要： Methods and apparatus are provided for identity verification for at least one user to a text-based communication. An identity of at least one user to a text-based communication is verified by obtaining a plurality of characteristic features of at least one prior text-based communication between the at least one user and at least one additional user; comparing the plurality of characteristic features to a current session of the text-based communication; and verifying the identity of the at least one user based on a result of the comparison. The text-based communication can optionally be suspended if a user is not verified and/or an alarm can be generated.
摘要翻译： 为至少一个用户提供用于基于文本的通信的身份验证的方法和装置。 通过获得至少一个用户与至少一个附加用户之间的至少一个基于文本的通信的多个特征来验证基于文本的通信的至少一个用户的身份; 将所述多个特征特征与所述基于文本的通信的当前会话进行比较; 以及基于所述比较的结果验证所述至少一个用户的身份。 如果用户未被验证和/或可以生成报警，则可以可选地暂停基于文本的通信。
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32.发明授权公开(公告)号：US08392444B2
公开(公告)日：2013-03-05
申请号：US13471503
申请日：2012-05-15
CPC分类号： G06F17/2735
摘要： A method for creating and using a short-hand interpretation dictionary in a collaboration environment includes creating or editing a document in a collaboration environment, said document comprising at least one short-hand notation; and replacing the at least one short-hand notation with an interpretation from at least one short-hand dictionary.
摘要翻译： 用于在协作环境中创建和使用短手解释词典的方法包括在协作环境中创建或编辑文档，所述文档包括至少一个短手符号; 并且从至少一个短手字典中用至少一个短语符号代替解释。
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33.发明申请公开(公告)号：US20120226493A1
公开(公告)日：2012-09-06
申请号：US13471503
申请日：2012-05-15
IPC分类号： G06F17/27
CPC分类号： G06F17/2735
摘要： A method for creating and using a short-hand interpretation dictionary in a collaboration environment includes creating or editing a document in a collaboration environment, said document comprising at least one short-hand notation; and replacing the at least one short-hand notation with an interpretation from at least one short-hand dictionary.
摘要翻译： 用于在协作环境中创建和使用短手解释词典的方法包括在协作环境中创建或编辑文档，所述文档包括至少一个短手符号; 并且从至少一个短手字典中用至少一个短语符号代替解释。
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34.发明申请公开(公告)号：US20100268681A1
公开(公告)日：2010-10-21
申请号：US12425608
申请日：2009-04-17
申请人： Shang Qing Guo , Jonathan Lenchner , Jennifer Lai , Jung-Mu Tang
发明人： Shang Qing Guo , Jonathan Lenchner , Jennifer Lai , Jung-Mu Tang
IPC分类号： G06N7/04
CPC分类号： G06Q10/10
摘要： A method of knowledge sharing using a computer system is provided. The method includes: receiving a question electronically submitted by a user; forwarding the question and at least one response option to at least one expert using a first computer interface; monitoring selected response options from the at least one expert; and selectively presenting the selected response options to the user using a second computer interface.
摘要翻译： 提供了一种使用计算机系统进行知识共享的方法。 该方法包括：接收用户电子提交的问题; 使用第一计算机接口将问题和至少一个响应选项转发给至少一个专家; 监视来自至少一位专家的所选择的响应选项; 以及使用第二计算机接口向所述用户选择性地呈现所选择的响应选项。
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35.发明申请SYSTEM, METHOD AND TOOL FOR WEB-BASED INTERACTIVE GRAPHICAL VISUALIZATION AND AUTHORING OF RELATIONSHIPS 审中-公开基于WEB的互动图形可视化系统，方法与工具与关系的授权公开(公告)号：US20080270444A1
公开(公告)日：2008-10-30
申请号：US11739176
申请日：2007-04-24
IPC分类号： G06F17/30
CPC分类号： G06F3/0482 , G06F2203/04803
摘要： A graphical user interface for allowing an end-user to navigate and edit a hierarchy of objects and relationships is disclosed. The user can add or remove patent and children data objects to or from the view by clicking on a given node, allowing the hierarchy to be examined to any desired level of detail. The user can drag-and-drop nodes from a palette to add new nodes to the database. Similarly, the user can add new relationships by drawings a link between two nodes in the view. The user can delete objects or relationships by clicking on them. The user can modify objects or relationships by clicking on them and changing their properties. The graphical user interface automatically scales and re-adjusts to accommodate the modified object relationships.
摘要翻译： 公开了用于允许最终用户导航和编辑对象和关系的层次结构的图形用户界面。 用户可以通过点击给定的节点来添加或删除专利和儿童数据对象，从而允许将层次结构检查到任何所需的细节级别。 用户可以从调色板中拖放节点以向数据库添加新节点。 类似地，用户可以通过绘图在视图中的两个节点之间的链接添加新关系。 用户可以通过点击它们来删除对象或关系。 用户可以通过点击它们和更改其属性来修改对象或关系。 图形用户界面自动缩放和重新调整以适应修改的对象关系。
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公开(公告)号：US20080227066A1
公开(公告)日：2008-09-18
申请号：US11686959
申请日：2007-03-15
申请人： Alina Beygelzimer , Mark Brodie , Sheng Ma , Jonathan Lenchner , Irina Rish
发明人： Alina Beygelzimer , Mark Brodie , Sheng Ma , Jonathan Lenchner , Irina Rish
IPC分类号： G09B19/00
CPC分类号： G09B7/00
摘要： A method and system for generating problem resolution flowcharts, whereby users do not author flowcharts directly but instead author a dependency matrix of questions and answers related by state or underlying problem cause. After creation of a matrix of questions and answers, a corresponding flowchart is then calculated based on the information in the dependency matrix, and also based on the likelihood of the various problems and their causes. The probabilities of problems and their causes may be estimated or may be calculated from historical data accumulated by use of the flow chart, or some combination of the two. These probabilities are incorporated into the answer cells of the dependency matrix. The resulting flowchart is tested and evaluated, and the results of testing and evaluation are used to make modifications in the matrix of questions and answers. The flowchart is then made available for execution by a problem determination engine, usable by staff at a help center or directly as self-help to a customer over a network. Experience from use of the problem determination engine is accumulated for use in further refinements of the dependency matrix and its probabilities.
摘要翻译： 用于生成问题解决流程图的方法和系统，其中用户不直接创作流程图，而是创建与状态或潜在问题原因相关的问题和答案的依赖矩阵。 在创建了问题和答案矩阵之后，根据依赖矩阵中的信息，并根据各种问题及其原因的可能性，计算出相应的流程图。 问题的可能性及其原因可以估计，或者可以通过使用流程图累积的历史数据或两者的某种组合来计算。 这些概率被并入依赖矩阵的答案单元格中。 得到的流程图进行了测试和评估，测试和评估的结果用于对问题和答案矩阵进行修改。 然后，该流程图可由问题确定引擎执行，可由帮助中心的工作人员使用，或直接作为对网络上的客户的自助。 积累了使用问题确定引擎的经验，用于进一步细化依赖矩阵及其概率。
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公开(公告)号：US09319513B2
公开(公告)日：2016-04-19
申请号：US13547379
申请日：2012-07-12
CPC分类号： H04M3/42 , H04M1/03 , H04M1/6008 , H04M2250/52 , H04M2250/62 , H04N7/18
摘要： Methods and apparatus are provided for automatic un-muting of a telephone call. A muted telephone of a user is automatically un-muted during a telephone call by evaluating whether the user is facing the telephone while speaking during the telephone call. The telephone can optionally be automatically muted when the user stops speaking and is not facing the telephone. A telephone call of a user can also be processed by evaluating whether the user is facing the telephone while speaking during the telephone call; and providing a message to the user indicating that the telephone is muted if the user is facing the telephone while speaking during the telephone call.
摘要翻译： 提供了用于电话呼叫的自动解除静音的方法和装置。 用户的静音电话在电话呼叫期间通过评估在电话呼叫期间用户是否面对电话而自动取消静音。 当用户停止通话并且不面向电话时，电话可以选择自动静音。 用户的电话呼叫也可以通过在电话呼叫期间评估用户是否面对电话而进行处理; 以及如果用户在电话呼叫期间说话时面对电话，则向用户提供指示电话被静音的消息。
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38.发明授权公开(公告)号：US09110934B2
公开(公告)日：2015-08-18
申请号：US11421780
申请日：2006-06-02
申请人： John H. Bailey , Walter Canis , Kenneth David Christiance , Shang Qing Guo , Joseph L. Hellerstein , Patrick B. Heywood , Jonathan Lenchner , Rajan Ravirajan , Michael John Spisak
发明人： John H. Bailey , Walter Canis , Kenneth David Christiance , Shang Qing Guo , Joseph L. Hellerstein , Patrick B. Heywood , Jonathan Lenchner , Rajan Ravirajan , Michael John Spisak
CPC分类号： G06F17/30289
摘要： The invention enables server administrators (SAs) to improve their productivity and performance. With the methods and systems described herein, the prior art needed to search for appropriate tools for appropriate tasks is minimized and/or eliminated. Easier scripting and automation that does not require implementation across tools is provided. A consistent logical place is provided for all resources to be used. Standardization of tools enables improvements in service quality. Tools may be provided using one unambiguous authoritative data model, which eliminates data inconsistencies between sources. With the invention, updates to service delivery clients may be delivered more quickly. The invention also reduces costs for developing, deploying, and maintaining a tightly integrated service delivery client. Integration may be provided from the bottom up rather than after the fact. With the invention, common base objects are provided for events, problem and change records, and other system administration artifacts.
摘要翻译： 本发明使服务器管理员（SA）能够提高其生产率和性能。 利用本文描述的方法和系统，最小化和/或消除了为适当任务搜索适当工具所需的现有技术。 提供了不需要跨工具实现的更轻松的脚本和自动化。 为所有使用的资源提供一致的逻辑位置。 工具的标准化可以改善服务质量。 可以使用一个明确的权威数据模型提供工具，从而消除了源之间的数据不一致。 通过本发明，可以更快地传送对服务交付客户端的更新。 本发明还降低了开发，部署和维护紧密集成的服务交付客户端的成本。 整合可以从下到上而不是事后提供。 利用本发明，为事件，问题和变更记录以及其他系统管理工件提供公共基础对象。
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公开(公告)号：US20140015952A1
公开(公告)日：2014-01-16
申请号：US13547379
申请日：2012-07-12
CPC分类号： H04M3/42 , H04M1/03 , H04M1/6008 , H04M2250/52 , H04M2250/62 , H04N7/18
摘要： Methods and apparatus are provided for automatic un-muting of a telephone call. A muted telephone of a user is automatically un-muted during a telephone call by evaluating whether the user is facing the telephone while speaking during the telephone call. The telephone can optionally be automatically muted when the user stops speaking and is not facing the telephone. A telephone call of a user can also be processed by evaluating whether the user is facing the telephone while speaking during the telephone call; and providing a message to the user indicating that the telephone is muted if the user is facing the telephone while speaking during the telephone call.
摘要翻译： 提供了用于电话呼叫的自动解除静音的方法和装置。 用户的静音电话在电话呼叫期间通过评估在电话呼叫期间用户是否面对电话而自动取消静音。 当用户停止通话并且不面向电话时，电话可以选择自动静音。 用户的电话呼叫也可以通过在电话呼叫期间评估用户是否面对电话而进行处理; 以及如果用户在电话呼叫期间说话时面对电话，则向用户提供指示电话被静音的消息。
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40.发明授权公开(公告)号：US08275736B2
公开(公告)日：2012-09-25
申请号：US12425608
申请日：2009-04-17
申请人： Shang Qing Guo , Jonathan Lenchner , Jennifer Lai , Jung-Mu Tang
发明人： Shang Qing Guo , Jonathan Lenchner , Jennifer Lai , Jung-Mu Tang
CPC分类号： G06Q10/10
摘要： A method of knowledge sharing using a computer system is provided. The method includes: receiving a question electronically submitted by a user; forwarding the question and at least one response option to at least one expert using a first computer interface; monitoring selected response options from the at least one expert; and selectively presenting the selected response options to the user using a second computer interface.
摘要翻译： 提供了一种使用计算机系统进行知识共享的方法。 该方法包括：接收用户电子提交的问题; 使用第一计算机接口将问题和至少一个响应选项转发给至少一个专家; 监视来自至少一位专家的所选择的响应选项; 以及使用第二计算机接口向所述用户选择性地呈现所选择的响应选项。
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