Abstract:
Systems and methods notify an individual when the start time of a scheduled conference call is approaching. The systems and methods may also automatically connect the individual to the conference call. The systems and methods may obtain information about one or more scheduled conference calls directly from the individual's electronic calendar. The systems and methods may also receive a request from an individual to be connected to a conference call, and then act to automatically connect the individual to the conference call using information obtained from the individual's electronic calendar.
Abstract:
A system and method for establishing a voice over Internet protocol link to a called party's mobile telephony device utilizes push notifications to activate a communications application on the called party's mobile telephony communications device. When a request to establish a voice over Internet protocol link to a mobile device is received by an incoming proxy server of a voice over Internet protocol service provider, the service provider causes a push notification to be sent to the mobile device. The called party can respond to the push notification in a manner that causes a communications application on the mobile device to be activated. Once the push notification has caused the communications application to activate, the communications application sends a special registration request to an outbound proxy server. The special registration request causes the outbound proxy server to initiate messaging that is ultimately delivered to an inbound proxy server, the messaging identifying the outbound proxy server with which the communications application has registered. The inbound proxy server can then communicate with the outbound proxy server to obtain information that allows a voice over Internet protocol link to be established with the called party's mobile telephony device.
Abstract:
In one of its aspects the technology disclosed herein concerns an Internet Protocol (IP) telephony communication system (20) comprising a location server (150(13)) and a call server (52). The location server (150(13)) is configured to obtain a first virtual identifier associated with a first telephony visit associated with a customer account to a first physical location and to obtain a second virtual identifier associated with a second telephony visit associated with the customer account to a second physical location. The location server (150(13)) is configured to obtain the first virtual identifier and the second virtual identifier in coordination with an emergency answering service (58). The call server (52) is configured to provide the emergency answering service (58) with an appropriate one of the first virtual identifier and the second virtual identifier in accordance with whichever of the first physical location and the second location is an emergency location from which an emergency call associated with the customer account is placed.
Abstract:
Systems and methods performed by an IP telephony system allow a user to request that his IP telephony device be set into a conference calling mode for an indefinite period of time. When the user's IP telephony device is in the conference calling mode, all parties that attempt to call the user's IP telephony device are added to a conference bridge tied to the user's IP telephony device. All incoming calls are treated in this fashion until the user cancels the conference calling mode and returns to a normal calling mode.
Abstract:
A system and method for controlling how images are displayed on a display screen of a portable computing device changes the orientation of the images on the display screen when the orientation of the portable computing device changes. The portable computing device is determined to have changed its orientation when it tilts beyond a reference angle that separates a first orientation from a second orientation. If the portable computing device is rapidly tilting back and forth across the reference angle, the value of the reference angle is changed to be either larger or smaller. This prevents the images from rapidly switching back and forth between two different display orientations on a display screen of the portable computing device.
Abstract:
Methods and systems for facilitating a communication session receive a sound signal and determine at least one contributing source to the received sound signal from among a plurality of communication endpoints, wherein each respective communication endpoint of the plurality of communication endpoints is associated with a corresponding participant in the communication session and includes a microphone and loudspeaker. Based on a determination of multiple communication endpoints being co-located, one or more embodiments perform at least one of processing the received sound signal by selectively altering the received sound signal, or initiating an instruction to inhibit further contribution, to the sound signal, from at least one of the co-located multiple communication endpoints.
Abstract:
Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.
Abstract:
Systems and methods for assisting a user in conducting a telephony communication include automatically obtaining contextual information relating to the telephony communication, and presenting that information to the user. The contextual information could be drawn from a third party database. The third party database could be queried for the contextual information based on an identity to the party with who the user is attempting to communicate.
Abstract:
Methods and systems for resource load balancing of teleconference and video conference sessions are provided herein. In some embodiments, a method for resource load balancing of a teleconference session including a plurality of participant devices may include assigning each of the plurality of participant devices into one of a plurality of groups of participant devices based on at least one first heuristic, designating a leader device for each group of participant devices, based on at least one second heuristic to coordinate the teleconference session communications, and coordinating the teleconference session communications of each leader device to facilitate the teleconference session among the plurality of participant devices.
Abstract:
A system and method for controlling how images are displayed on a display screen of a portable computing device changes the orientation of the images on the display screen when the orientation of the portable computing device changes. If the orientation of the portable computing device is changing only infrequently, the orientation of the images on the display screen may be rapidly changed when the orientation of the portable computing device changes. If the orientation of the portable computing device is changing relatively frequently, the orientation of the images may not switch until after a delay period has expired after each change in orientation of the portable computing device occurs.