公开(公告)号：US10033862B2

公开(公告)日：2018-07-24

申请号：US13959517

申请日：2013-08-05

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Paul Roller Michaelis

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/53

Abstract: A communication endpoint is configured to record content, which may be audio content, video content, and/or other content, and send the recorded content to an endpoint, such as a contact center. In one instance, the communication endpoint initiates content recording upon the detection of an outbound user-initiated request, such as an emergency request, and transmits the recorded content when the communication session has been established. As another example, the communication endpoint may record content in a circular manner such that a latest content corresponding to a predetermined amount of time may be transmitted when the communication session has been established.

公开(公告)号：US20160337828A1

公开(公告)日：2016-11-17

申请号：US14713112

申请日：2015-05-15

Applicant: Avaya Inc.

Inventor： Paul Roller Michaelis ,  Mark J. Fletcher

IPC: H04W4/22 ,  H04W48/20 ,  G06N5/04 ,  H04W12/06

CPC classification number: H04W4/90 ,  G06N5/04 ,  H04W12/06 ,  H04W48/20

Abstract: An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event. Another exemplary aspect relates to an inference engine for first responders that assists with making inferences based on received information and/or more or more prior inference(s) and optionally automatically providing the inference and/or a recommendation(s) to one or more destinations, such as a communications device. Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information.

Abstract translation: 示例性方面涉及应急响应系统和相关技术。 更具体地，示例性方面涉及第一应答器和相关联的设备对例如紧急事件的一个或多个通信系统的访问。 另一个示例性方面涉及一种用于第一响应者的推理机，其用于基于接收到的信息和/或更多或更多的先前推论进行推理，并且可选地自动向一个或多个目的地提供推断和/或推荐 ，例如通信设备。 另一方面涉及可选地基于位置信息的某些类别的人员的接入点认证和管理。

公开(公告)号：US09369578B2

公开(公告)日：2016-06-14

申请号：US14040183

申请日：2013-09-27

Applicant: Avaya Inc.

Inventor： Paul Roller Michaelis ,  Roger L. Toennis

IPC: H04M11/00 ,  H04M3/51 ,  H04M3/42 ,  H04L29/06

CPC classification number: H04M3/5116 ,  H04L65/1069 ,  H04M3/42391 ,  H04M2242/04 ,  H04M2242/30

Abstract: The present invention is directed to a method and device for assigning a telephone number to a browsing session and for providing physical location information to a public safety answering point in association with a web-based chat or relay session.

公开(公告)号：US20150287043A1

公开(公告)日：2015-10-08

申请号：US14243676

申请日：2014-04-02

Applicant: Avaya Inc.

Inventor： Paul Roller Michaelis ,  Stacey L. Pina

IPC: G06Q30/00 ,  G06Q10/06 ,  G06Q10/10

CPC classification number: G06Q30/018 ,  G06F19/3418 ,  G06Q10/063 ,  G06Q10/10 ,  G16H40/63 ,  G16H50/20

Abstract: The present disclosure is directed to a method, instructions and system to collect accommodation and/or impairment-related information associated with one or more computational devices associated with a user, determine, based on the collected accommodation and/or impairment-related information, that the user potentially requires accommodation of an impairment and/or disability, and perform an action associated with the determination that the user potentially requires accommodation of an impairment and/or disability.

Abstract translation: 本公开涉及一种用于收集与用户相关联的一个或多个计算设备相关联的住宿和/或损害相关信息的方法，指令和系统，基于所收集的住宿和/或损伤相关信息来确定 用户可能需要调节损伤和/或残疾，并且执行与确定用户可能需要容纳损伤和/或残疾的确定相关联的动作。

公开(公告)号：US20150091815A1

公开(公告)日：2015-04-02

申请号：US14043657

申请日：2013-10-01

Applicant: Avaya Inc.

Inventor： Paul Roller Michaelis

IPC: G06F3/0354 ,  G06F3/041

CPC classification number: G06F3/03545 ,  G06F3/041 ,  G06F3/0488 ,  G06F2203/04805 ,  H04M1/72594 ,  H04M2250/22

Abstract: A system and method for providing an assistive adjunct for blind and low vision users is described. Specifically, the contact between a telescoping stylus and a touchscreen may be detected, where the stylus is capable of providing two or more footprints. When the stylus is touched lightly to a touchscreen, only the tip of the innermost tube makes contact with the touchscreen, thereby triggering a first response. If the user presses down on the stylus to cause the innermost tube to collapse into a middle tube until the center tube and the middle tube both touch the touchscreen, this additional contact is detected by the device thereby triggering a second response. Additional pressure on the stylus can cause all three tubes to make contact with the touchscreen, thereby causing yet another detectable contact and triggering a third response.

Abstract translation: 描述了一种用于为盲人和低视力用户提供辅助辅助装置的系统和方法。 具体地，可以检测伸缩式触控笔和触摸屏之间的触点，其中触笔能够提供两个或更多个脚印。 当触笔轻轻地触摸触摸屏时，只有最内侧管的尖端与触摸屏接触，从而触发第一响应。 如果用户按下触控笔，使最内管塌陷成中管，直到中心管和中间管都触摸触摸屏，则该附加触点由该装置检测，从而触发第二响应。 触针上的额外压力可能导致所有三个管与触摸屏接触，从而导致另一个可检测的接触并触发第三个响应。

公开(公告)号：US20150038102A1

公开(公告)日：2015-02-05

申请号：US13959517

申请日：2013-08-05

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Paul Roller Michaelis

IPC: H04M3/42 ,  H04M3/51

CPC classification number: H04M3/42221 ,  H04M3/5116 ,  H04M3/5307

Abstract: A communication endpoint is configured to record content which may be audio content, video content, and/or other content and send the recorded content to an endpoint, such as a contact center. In one instance, the communication endpoint initiates content recording upon the detection of an outbound user initiated request, such as an emergency request, and transmits the recorded content when the communication session has been established. As another example, the communication endpoint may record content in a circular manner such that a latest content corresponding to a predetermine amount of time may be transmitted when the communication session has been established.

Abstract translation: 通信端点被配置为记录可以是音频内容，视频内容和/或其他内容的内容，并且将记录的内容发送到端点，诸如联络中心。 在一种情况下，通信端点在检测出站用户发起的请求（例如紧急请求）时发起内容记录，并且在通信会话建立时发送所记录的内容。 作为另一示例，通信端点可以以循环方式记录内容，使得当建立通信会话时可以发送对应于预定量的时间的最新内容。

公开(公告)号：US20150030152A1

公开(公告)日：2015-01-29

申请号：US13953424

申请日：2013-07-29

Applicant: Avaya Inc.

Inventor： Harvey S. Waxman ,  Paul Roller Michaelis

IPC: H04M3/523

CPC classification number: H04M3/5233 ,  H04M2203/551

Abstract: A microprocessor executable work assignment mechanism selects a work item associated with a customer, dynamically determines, for the customer, a customer proficiency level with respect to a contact center product and/or product area sold and/or serviced by a contact center, and uses the customer proficiency level in assigning the selected work item to a resource for servicing and/or in providing the determined customer proficiency level to an assigned resource for use in servicing the selected work item.

Abstract translation: 微处理器可执行工作分配机制选择与客户相关联的工作项目，为客户动态地确定客户熟练度对于由联络中心销售和/或服务的联络中心产品和/或产品领域，并且使用 在将所选择的工作项目分配给用于服务的资源和/或将所确定的客户熟练度级别分配给所分配的资源以用于维护所选择的工作项目时的客户熟练程度。

公开(公告)号：US08917820B2

公开(公告)日：2014-12-23

申请号：US13777531

申请日：2013-02-26

Applicant: Avaya Inc.

Inventor： Paul Roller Michaelis

IPC: H04M11/00 ,  H04M3/42

CPC classification number: H04M3/42391 ,  H04M3/42382 ,  H04M3/5183 ,  H04M7/0024

Abstract: Methods and systems for allowing analog TTY devices to be operated in conjunction with voice-only soft client applications are provided. Supported communication styles include a text-only TTY mode, a mode in which the user of the soft client receives text and responds by voice, a mode in which the user receives voice and responds with text, and a voice-only mode. Mode selection may be manual or automatic. Communication between the TTY device and far-end user may be via a direct connection between the TTY and the associated PBX, or via a connection between the TTY and the PC that is hosting the soft phone application.

Abstract translation: 提供了允许模拟TTY设备与仅声音软客户端应用程序一起运行的方法和系统。 支持的通信方式包括纯文本TTY模式，软客户端的用户接收文本并通过语音进行响应的模式，用户接收语音并以文本响应的模式以及仅有语音模式。 模式选择可以是手动或自动的。 TTY设备和远端用户之间的通信可以通过TTY和相关联的PBX之间的直接连接，或者通过托管软电话应用的TTY和PC之间的连接。

公开(公告)号：US20140285474A1

公开(公告)日：2014-09-25

申请号：US14297288

申请日：2014-06-05

Applicant: AVAYA INC.

Inventor： Paul Roller Michaelis ,  David S. Mohler ,  Richard L. Robinson ,  Douglas M. Grover

IPC: G06F3/042 ,  G06K9/00

CPC classification number: G06F3/042 ,  G06F3/0482 ,  G06F3/0488 ,  G06K9/00006

Abstract: An optical scanner is configured to scan multiple print portions of a body part such as a finger. The optical scanner identifies a first one of the print portions in an area of an optical surface. An event such as launching an application is generated based on identifying the first print portion in the area of the optical surface. In addition, various events can be generated based on different combinations of print portions in different areas of the optical surface.In a second embodiment, a property detector is configured to identify different properties of a sleeve in different areas of a surface. An event is generated based on the detection of a property of the sleeve in an area of the surface.

Abstract translation: 光学扫描器被配置为扫描诸如手指的身体部分的多个打印部分。 光学扫描器识别光学表面的区域中的第一打印部分。 基于识别光学表面的区域中的第一打印部分来生成诸如启动应用程序的事件。 此外，可以基于光学表面的不同区域中的打印部分的不同组合来生成各种事件。 在第二实施例中，属性检测器被配置为识别套管在表面的不同区域中的不同性质。 基于在表面的区域中检测套筒的特性而产生事件。

公开(公告)号：US08817952B2

公开(公告)日：2014-08-26

申请号：US13832741

申请日：2013-03-15

Applicant: Avaya Inc.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M11/04 ,  G10L15/00 ,  G10L15/16

CPC classification number: H04M3/5116 ,  G10L21/0364 ,  G10L25/48 ,  H04M2242/30

Abstract: Methods, apparatus, and systems are provided such that a Public Safety Answering Point (PSAP) may utilize a new model to handle Open Line emergency calls, including audio optimization, automation, analysis, and presentation. Embodiments of the present disclosure assist with the difficult task of identifying background noise while trying to listen and talk to a caller, and give the best possible audio from the caller to the emergency call-taker or dispatcher. More particularly, an audio stream is split into at least two instances, with a first instance being optimized for speech intelligibility and provided to a call-taker or dispatcher and a second instance being provided for background sound analysis. Accordingly, the new PSAP Open Line model may allow for significantly more efficient emergency assessment, location, and management of resources.

Abstract translation: 提供了方法，装置和系统，使得公共安全应答点（PSAP）可以利用新的模型来处理开放式紧急呼叫，包括音频优化，自动化，分析和呈现。 本公开的实施例有助于在尝试收听和通话给呼叫者时识别背景噪声的困难任务，并且将来自呼叫者的最佳可能音频提供给紧急呼叫接收者或调度员。 更具体地，音频流被分成至少两个实例，其中第一实例被优化用于语音可懂度，并且提供给呼叫接收者或调度员，并且第二实例被提供用于背景声音分析。 因此，新的PSAP开放式线路模型可以允许显着更有效的紧急评估，位置和资源管理。