Method for intelligent and automated transmission of local context in converged signaling
    42.
    发明申请
    Method for intelligent and automated transmission of local context in converged signaling 审中-公开
    融合信令中本地语境的智能自动传输方法

    公开(公告)号:US20070168537A1

    公开(公告)日:2007-07-19

    申请号:US11333921

    申请日:2006-01-18

    IPC分类号: G06F15/16

    CPC分类号: H04L29/06027 H04L65/1069

    摘要: Methods and systems are provided for associating contextual data with communication sessions, in particular in technical help desk scenarios. A context logger service running on a central server or on an individual computing device is used to create a log of application specific, often ephemeral, contextual data for a plurality of applications running one or more systems that are in communication with the context logger service across one or more networks. When a communication session between an initiating entity and a receiving entity to request assistance regarding a subject application running on one of the systems is initiated, and if the communication session is deemed to be a candidate for the automatic association of such context data, at least a portion of the application specific contextual data contained in the log is associated with the communication session and delivered to the receiving entity. The receiving entity uses the associated application specific contextual data to provide the requested assistance, or otherwise improve the operations at the receiving entity.

    摘要翻译: 提供了方法和系统,用于将上下文数据与通信会话相关联,特别是在技术帮助台方案中。 在中央服务器或单个计算设备上运行的上下文记录器服务用于为运行与上下文记录器服务通信的一个或多个系统的多个应用程序创建应用程序特定的,通常为短暂的上下文数据的日志,跨越 一个或多个网络。 当启动实体和接收实体之间的通信会话被启动以请求关于在其中一个系统上运行的主题应用的协助时,并且如果通信会话被认为是这种上下文数据的自动关联的候选者,至少 日志中包含的应用程序特定上下文数据的一部分与通信会话相关联并传送到接收实体。 接收实体使用相关联的应用特定上下文数据来提供所请求的协助,或以其它方式改善接收实体的操作。

    Adaptive load distribution in managing dynamic and transient data for distributed applications
    44.
    发明申请
    Adaptive load distribution in managing dynamic and transient data for distributed applications 失效
    管理分布式应用的动态和瞬态数据的自适应负载分布

    公开(公告)号:US20050114862A1

    公开(公告)日:2005-05-26

    申请号:US10718401

    申请日:2003-11-21

    CPC分类号: G06F9/5083 G06F9/5072

    摘要: A method, system, and computer program for dynamically adjusting the workload of an active resource associated with at least one parent workload group. The parent workload group includes a collection of workload units, with each associated to a key identifier such that workload units belonging to the parent workload group share an identical sequence of values at a specified depth value of the key identifier. The active resource independently determines whether an overload condition exists. If an overload condition exists, the depth value of the parent workload group is increased. The active resource may also consolidate a workload group if an under-load condition exists. Dynamically adjusting the workload of an active resource can be used as part of a method or system to dynamically adjust the workload of a distributed computing application across a dynamically varying set of active resources, and subsequently redirecting entities to the dynamically changing target resource.

    摘要翻译: 一种用于动态地调整与至少一个父工作负荷组相关联的活动资源的工作负荷的方法,系统和计算机程序。 父工作负载组包括工作负载单元的集合,每个工作负载单元与密钥标识符相关联,使得属于父工作负荷组的工作负载单元在密钥标识符的指定深度值处共享相同的值序列。 活动资​​源独立地确定是否存在过载条件。 如果存在过载条件,则父工作负载组的深度值会增加。 如果存在负载不足的情况,活动资源还可以整合工作负载组。 动态调整活动资源的工作量可以用作方法或系统的一部分,以动态调整分布式计算应用程序跨越动态变化的一组活动资源的工作负载,随后将实体重定向到动态变化的目标资源。

    Method for intelligent and automated transmission of local context in converged signaling
    48.
    发明授权
    Method for intelligent and automated transmission of local context in converged signaling 有权
    融合信令中本地语境的智能自动传输方法

    公开(公告)号:US08473604B2

    公开(公告)日:2013-06-25

    申请号:US12144552

    申请日:2008-06-23

    IPC分类号: G06F15/173

    CPC分类号: H04L29/06027 H04L65/1069

    摘要: Methods and systems are provided for associating contextual data with communication sessions, in particular in technical help desk scenarios. A context logger service running on a central server or on an individual computing device is used to create a log of application specific, often ephemeral, contextual data for a plurality of applications running one or more systems that are in communication with the context logger service across one or more networks. When a communication session between an initiating entity and a receiving entity to request assistance regarding a subject application running on one of the systems is initiated, and if the communication session is deemed to be a candidate for the automatic association of such context data, at least a portion of the application specific contextual data contained in the log is associated with the communication session and delivered to the receiving entity. The receiving entity uses the associated application specific contextual data to provide the requested assistance, or otherwise improve the operations at the receiving entity.

    摘要翻译: 提供了方法和系统,用于将上下文数据与通信会话相关联,特别是在技术帮助台方案中。 在中央服务器或单个计算设备上运行的上下文记录器服务用于为运行与上下文记录器服务通信的一个或多个系统的多个应用程序创建应用程序特定的,通常为短暂的上下文数据的日志,跨越 一个或多个网络。 当启动实体和接收实体之间的通信会话被启动以请求关于在其中一个系统上运行的主题应用的协助时,并且如果通信会话被认为是这种上下文数据的自动关联的候选者,至少 日志中包含的应用程序特定上下文数据的一部分与通信会话相关联并传送到接收实体。 接收实体使用相关联的应用特定上下文数据来提供所请求的协助,或以其它方式改善接收实体的操作。