公开(公告)号：US08438422B2

公开(公告)日：2013-05-07

申请号：US12275946

申请日：2008-11-21

申请人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Keiichi Oguro

发明人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Keiichi Oguro

IPC分类号： G06F11/00

CPC分类号： H04L41/0631 ,  G06F11/0748 ,  G06F11/079 ,  G06F11/0793

摘要： A recording medium stores a program which causes a computer to execute a process for responding to failure of a management subject apparatus, based on incident information. The program causes the computer to execute a management procedure. The procedure manages steps of the response to the failure with the incident information. A response knowledge acquisition procedure referring to failure response information in which is described response knowledge corresponding to each step of the response to the failure, and acquires response knowledge for the failure in accordance with the step of the response to the failure managed by the failure response step management procedure with the incident information. A response knowledge process execution procedure executes a process in accordance with the response knowledge for the failure acquired by the response knowledge acquisition procedure.

摘要翻译： 记录介质存储使计算机基于事件信息执行用于管理对象装置的故障的响应的处理的程序。 程序使计算机执行管理程序。 该过程通过事件信息管理对故障的响应的步骤。 响应知识获取过程参考故障响应信息，其中描述了对应于故障响应的每个步骤的响应知识，并且根据对故障响应管理的故障的响应的步骤获取故障的响应知识 事件信息的步骤管理程序。 响应知识处理执行过程根据响应知识获取过程获取的故障的响应知识执行处理。

公开(公告)号：US08332431B2

公开(公告)日：2012-12-11

申请号：US12414652

申请日：2009-03-30

申请人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F17/30

CPC分类号： G06N5/02 ,  G06Q10/10 ,  H04L41/085

摘要： A CMDB (configuration information management database) stores a CI (configuration item) and know-how separately. A CMDB data update management unit associates with each set of “property:value” stored in the CI with related know-how in the CMDB. The know-how stores a set of “property:value” common to a number of associated CIs.

摘要翻译： CMDB（配置信息管理数据库）分别存储CI（配置项）和专有技术。 CMDB数据更新管理单元与存储在CI中的每个属性集合相关联：CMDB中的相关专有技术。 专有技术存储一组属性：多个相关配置项公用的值。

公开(公告)号：US20120084236A1

公开(公告)日：2012-04-05

申请号：US13200354

申请日：2011-09-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka

IPC分类号： G06F15/18

CPC分类号： G06N99/005

摘要： A constraint condition DB storing a constraint condition that stipulates a structure of a decision tree is referenced, and a decision tree is generated from a case set where values of a plurality of attributes and a conclusion are associated with one another so that the structure of the decision tree, which is stipulated by the constraint condition, is satisfied. Accordingly, for example, even if a new case is added to the case set, a basic structure of the decision tree is succeeded by the constraint condition, thereby avoiding a situation where an operator needs to significantly modify the decision tree. Therefore, operations of modifying the decision tree by the operator can be reduced.

摘要翻译： 参考存储规定决策树的结构的约束条件的约束条件DB，并且从多个属性和结论的值彼此相关联的情况集合生成决策树，使得 由约束条件规定的决策树被满足。 因此，例如，即使将新的情况添加到案例集中，决策树的基本结构由约束条件成功，从而避免操作者需要显着修改决策树的情况。 因此，可以减少由操作者修改决策树的操作。

公开(公告)号：US20110161288A1

公开(公告)日：2011-06-30

申请号：US13044797

申请日：2011-03-10

申请人： Kenji Morimoto ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Akira Katsuno

发明人： Kenji Morimoto ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Akira Katsuno

IPC分类号： G06F17/30

CPC分类号： G06F17/30377 ,  G06F17/30227 ,  G06F17/30362 ,  G06F17/30575

摘要： In an integrated management database system having a plurality of element databases holding the configuration information about an information system and an integrated database for integrally managing the element databases, an element database which cannot return a reply while maintaining a secure state in response to an update request is not informed of the update request in the first phase of a two-phase commit, thereby attaining synchronization when data is updated, and maintaining the consistency of the data in the system.

摘要翻译： 在具有保存关于信息系统的配置信息的多个元素数据库和用于整体地管理元素数据库的集成数据库的综合管理数据库系统中，响应于更新请求保持安全状态而不能返回应答的元素数据库 不通知两阶段提交的第一阶段中的更新请求，从而在数据更新时实现同步，并保持系统中数据的一致性。

公开(公告)号：US20110072305A1

公开(公告)日：2011-03-24

申请号：US12955264

申请日：2010-11-29

申请人： Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Yuji Wada ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

发明人： Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Yuji Wada ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

IPC分类号： G06F11/07

CPC分类号： G06F11/0793 ,  G06F11/0709 ,  H04L41/0663 ,  H04L41/0856 ,  H04L41/0859 ,  H04L41/0863

摘要： A recovery method management method includes executing and completing a work on a work target of a system according to a work start command and a work completion command, creating working method information for each work target, acquiring before-work-start system information and after-work-completion system information of the system to create before-and-after-work change information for each work target, storing and managing the working method information and the before-and-after-work change information in a work information managing and storing unit for each work target, creating recovery method information for each similar recovery work target among the work targets on the basis of the working method information, creating before-and-after-recovery change information for each recovery work target on the basis of the before-and-after-work change information, and storing and managing the recovery method information created and the before-and-after-recovery change information created in a recovery method managing and storing unit for each recovery work target.

摘要翻译： 恢复方法管理方法包括根据工作开始命令和工作完成指令执行和完成系统的工作目标，为每个工作目标创建工作方法信息，获取工作前 - 开始系统信息， 为每个工作目标创建工作前后变更信息的系统的工作完成系统信息，在工作信息管理和存储单元中存储和管理工作方法信息和工作前变更信息 针对每个工作目标，基于工作方法信息在工作目标之间为每个类似的恢复工作目标创建恢复方法信息，基于之前的每个恢复工作目标创建每个恢复工作目标的恢复之前和之后的改变信息， 和工作后变更信息，以及存储和管理创建的恢复方法信息和创建的恢复之前和之后的改变信息 用于每个恢复工作目标的恢复方法管理和存储单元。

公开(公告)号：US20100153790A1

公开(公告)日：2010-06-17

申请号：US12563792

申请日：2009-09-21

申请人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Koichi Sakai ,  Kazuhiko Hagino ,  Akira Katsuno

发明人： Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Koichi Sakai ,  Kazuhiko Hagino ,  Akira Katsuno

IPC分类号： G06F11/07

CPC分类号： G06F11/2257 ,  H04L41/0659

摘要： Operation information about a component of an information system is acquired by a CMDB (configuration management database). An investigation information DB stores assumption narrowing information including a plurality of inquiry items to be issued to a user to narrow a cause of a fault of an information system to a specific assumption, and assumption verification information including information necessary for verification of an assumption for each of a plurality of assumptions included in the assumption narrowing information. An inquiry item optimizing function unit refers to the assumption verification information stored in the investigation information DB and operation information stored in the CMDB, generates priority assignment information necessary in assigning a priority to the inquiry item, and assigns the priority to the inquiry item included in the assumption narrowing information on the basis of the priority assignment information.

摘要翻译： 通过CMDB（配置管理数据库）获取关于信息系统的组件的操作信息。 调查信息DB存储包括要发给用户的多个查询项目的假设缩小信息，以将信息系统的故障的原因缩小到具体假设，以及假设验证信息，其包括用于验证每个 包括在假设变窄信息中的多个假设。 查询项目优化功能单元是指存储在调查信息DB中的假设验证信息和存储在CMDB中的操作信息，生成对查询项目分配优先级所必需的优先级分配信息，并将优先级分配给包含在 该假设基于优先级分配信息来缩小信息。

公开(公告)号：US20100070462A1

公开(公告)日：2010-03-18

申请号：US12491998

申请日：2009-06-25

申请人： Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

发明人： Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

IPC分类号： G06F17/00

CPC分类号： G06F11/0709 ,  G06F11/079 ,  H04L41/0654 ,  H04L67/42 ,  H04Q2213/13103 ,  H04Q2213/13163 ,  H04Q2213/1325 ,  H04Q2213/13349

摘要： A computer-readable portable storage medium storing a trouble handling program for causing a computer to execute a process for knowledgizing past trouble handling cases in information systems, and for recommending handling methods based on trouble handling knowledge obtained by knowledgizing and symptoms of troubles when they occurs, comprises: a searching process for obtaining candidates of handling methods for troubles requested to be handled by searching the trouble handling knowledge; a recording process for recording to a storing unit a history of handling methods executed for each symptom as handling history information; a priority assigning process for assigning priorities to the handling method candidates obtained by the searching process, with reference to the handling history information; and a process for returning to a handling request source the handling methods for the troubles requested to be handled after assigning priorities based on priority assignment information obtained by the priority assigning process.

摘要翻译： 一种存储故障处理程序的计算机可读便携式存储介质，用于使计算机执行用于了解信息系统中的过去故障处理情况的处理，并且基于故障处理推荐处理方法，所述处理方法基于故障处理知识获得的知识以及当故障发生时的症状 包括：通过搜索故障处理知识来获得请求处理的麻烦的处理方法的候选的搜索过程; 记录处理，用于向存储单元记录作为处理历史信息的针对每个症状执行的处理方法的历史; 优先级分配处理，用于根据所述处理历史信息，通过所述搜索处理获得的所述处理方法候选中分配优先级; 以及基于通过优先级分配处理获得的优先级分配信息，在分配优先级之后返回到处理请求源处理请求处理中的问题的处理方法。

公开(公告)号：US20090299951A1

公开(公告)日：2009-12-03

申请号：US12360658

申请日：2009-01-27

申请人： Yukihiro Watanabe ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

发明人： Yukihiro Watanabe ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

IPC分类号： G06N5/02

CPC分类号： G06N5/022 ,  G06Q10/06

摘要： A computer-readable storage medium contains instructions. The instructions, when executed by a computer, cause the computer to perform generating a new trouble-handling knowledge by using information regarding a work history read from a work-history storage unit that stores the information regarding the work history; and adding the new trouble-handling knowledge to an existing trouble-handling knowledge.

摘要翻译： 计算机可读存储介质包含指令。 所述指令在由计算机执行时使得所述计算机通过使用从存储有关所述工作历史的信息的工作历史存储单元读取的关于工作历史的信息来执行产生新的故障处理知识; 并将新的故障处理知识添加到现有的故障处理知识中。

公开(公告)号：US20090228506A1

公开(公告)日：2009-09-10

申请号：US12397927

申请日：2009-03-04

申请人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Masazumi Matsubara ,  Kuniaki Shimada ,  Yukihiro Watanabe

发明人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Masazumi Matsubara ,  Kuniaki Shimada ,  Yukihiro Watanabe

IPC分类号： G06F17/30

CPC分类号： H04L41/0873 ,  G06F17/30286 ,  H04L41/024 ,  H04L41/0836 ,  H04L41/0853

摘要： An information processing apparatus for managing attribute information as to resources constituting a system includes an acquisition unit which obtains a plurality of attribute information as to the same resources, a degree of reliability calculation unit which calculates, when a contradiction exists between the plurality of attribute information obtained by the acquisition unit, a degree of reliability as to each of the plurality of attribute information, and an attribute information determination unit which sets the attribute information, which has the highest degree of reliability calculated by the degree of reliability calculation unit, as attribute information as to the resources.

摘要翻译： 用于管理构成系统的资源的属性信息的信息处理装置包括：获取单元，其获得关于相同资源的多个属性信息;可靠度计算单元，当所述多个属性信息之间存在矛盾时， 由所述获取单元获得的所述多个属性信息中的每一个的可靠度，以及属性信息确定单元，其将由所述可靠度计算单元计算出的具有最高可靠度的属性信息设置为属性 信息资源。

公开(公告)号：US20090228477A1

公开(公告)日：2009-09-10

申请号：US12351559

申请日：2009-01-09

申请人： Masazumi Matsubara ,  Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Akira Katsuno

发明人： Masazumi Matsubara ,  Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Akira Katsuno

IPC分类号： G06F17/30

CPC分类号： G06F17/30566

摘要： An information processing apparatus includes: an acquiring unit which acquires a related resource having a predetermined relation to an unfixed resource which is unfixed from among a plurality of fixed resources; and an identifying unit which searches the plurality of fixed resources for the acquired related resource and a resource different from the related resource having the predetermined relation as resources to identify the resources to be identified and the unfixed resource.

摘要翻译： 一种信息处理设备，包括：获取单元，获取与多个固定资源中不固定的非固定资源具有预定关系的相关资源; 以及识别单元，其将所获取的相关资源的多个固定资源和与具有预定关系的相关资源不同的资源作为资源进行搜索，以识别要识别的资源和未固定资源。