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    Methods, systems, and computer readable media for automatically displaying customized call center operating statistics based on user profile information
    41.
    发明授权
    Methods, systems, and computer readable media for automatically displaying customized call center operating statistics based on user profile information 有权
    方法，系统和计算机可读介质，用于根据用户简档信息自动显示定制的呼叫中心操作统计信息

    公开(公告)号：US08107611B2

    公开(公告)日：2012-01-31

    申请号：US12062643

    申请日：2008-04-04

    Applicant: Benjamin W. Vesta

    Inventor： Benjamin W. Vesta

    IPC: H04M3/523

    CPC classification number: H04M3/5175 ,  H04M3/42059 ,  H04M2201/12 ,  H04M2201/36

    Abstract: The subject matter described herein includes methods, systems, and computer readable media for automatically displaying customized call center operating statistics based on user profile information. According to one aspect, a method for automatically displaying customized call center operating statistics based on user profile information is provided. The method includes receiving user profile information associated with a user, wherein the user profile information uniquely identifies the user seeking access to customized call center operating statistics. Customized call center operating statistics to be displayed are automatically determined based on the user profile information. The customized call center operating statistics are then displayed to the user.

    Abstract translation: 本文描述的主题包括用于基于用户简档信息自动显示定制呼叫中心操作统计的方法，系统和计算机可读介质。 根据一个方面，提供一种用于基于用户简档信息自动显示定制的呼叫中心操作统计的方法。 该方法包括接收与用户相关联的用户简档信息，其中用户简档信息唯一地标识寻求对定制的呼叫中心操作统计信息的访问的用户。 要显示的定制呼叫中心操作统计信息将根据用户配置文件信息自动确定。 然后，定制的呼叫中心操作统计信息显示给用户。

    TOOL FOR TESTING DISTRIBUTION CABINETS OF A TELEPHONE NETWORK
    42.
    发明申请
    TOOL FOR TESTING DISTRIBUTION CABINETS OF A TELEPHONE NETWORK 有权
    用于测试电话网络分配机柜的工具

    公开(公告)号：US20120008750A1

    公开(公告)日：2012-01-12

    申请号：US13257469

    申请日：2009-03-19

    Applicant: Fabio Gro

    Inventor： Fabio Gro

    IPC: H04M1/24

    CPC classification number: H04M3/308 ,  H04M3/229 ,  H04M2201/36 ,  H04M2203/554

    Abstract: An apparatus such as a tool for testing lines at a network distribution cabinet allows the connection to the network of subscriber twisted pairs. The apparatus includes inputs for the connection of probes adapted to contact pairs of connection terminals of the distribution cabinet for the connection of the subscriber twisted pairs; a line test unit adapted to perform tests on the lines under the control of a programmable control unit; at least one memory for storing the results of the tests. The control unit is adapted to automatically perform a test of the lines terminating at the distribution cabinet according to a predetermined sequence, and to store the results of the test in a structured form in which a unique association is established between a physical position of each pair of terminal clamps in the distribution cabinet and the results of the test conducted on the corresponding lines.

    Abstract translation: 诸如用于在网络配电柜测试线路的工具的装置允许连接到用户双绞线的网络。 所述设备包括用于连接适于用于连接用户双绞线的配电柜对的连接端子的探头的连接的输入; 线性测试单元，其适于在可编程控制单元的控制下对所述线进行测试; 用于存储测试结果的至少一个存储器。 控制单元适于根据预定的顺序自动执行终止于分配柜的线路的测试，并且以结构化的形式存储测试结果，其中在每对的物理位置之间建立唯一的关联 配电柜内的端子夹具和相应线路上的试验结果。

    Methods and systems for providing foreign call back number compatibility for VoIP E9-1-1 calls
    43.
    发明授权
    Methods and systems for providing foreign call back number compatibility for VoIP E9-1-1 calls 有权
    为VoIP E9-1-1呼叫提供外部回叫号码兼容性的方法和系统

    公开(公告)号：US08036342B2

    公开(公告)日：2011-10-11

    申请号：US12789183

    申请日：2010-05-27

    Applicant: Thomas P. Breen ,  Anne-Marie B. Darr

    Inventor： Thomas P. Breen ,  Anne-Marie B. Darr

    IPC: H04M11/04

    CPC classification number: H04M3/4931 ,  H04M2201/36

    Abstract: Systems and methods provide foreign call back number compatibility. The systems and methods receive a local telephone number assigned to a subscriber, the subscriber having a non-local telephone number as the normal calling number of the subscriber. Furthermore, the systems and methods query a database with the local telephone number to obtain the non-local telephone number and to provide the non-local telephone number. In addition, systems and methods provide a foreign call back number compatibility database. The systems and methods receive a local telephone number assigned to a subscriber and a non-local telephone number comprising the normal calling number of the subscriber and saving the local number and the non-local number to a database.

    Abstract translation: 系统和方法提供外部回拨号码兼容性。 系统和方法接收分配给用户的本地电话号码，用户具有非本地电话号码作为用户的正常主叫号码。 此外，系统和方法用本地电话号码查询数据库以获得非本地电话号码并提供非本地电话号码。 另外，系统和方法提供了一个国外的回拨号兼容性数据库。 系统和方法接收分配给用户的本地电话号码和包括用户的正常主叫号码的非本地电话号码，并将本地号码和非本地号码保存到数据库。

    System and method for analysing communications streams
    45.
    发明授权
    System and method for analysing communications streams 有权
    用于分析通信流的系统和方法

    公开(公告)号：US07899180B2

    公开(公告)日：2011-03-01

    申请号：US11565946

    申请日：2006-12-01

    Applicant: Christopher Douglas Blair

    Inventor： Christopher Douglas Blair

    IPC: H04M3/00 ,  H04M5/00

    CPC classification number: H04M3/51 ,  H04M3/42221 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/1058

    Abstract: Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a first computer application operative to reconstruct progress of a communication through the contact center such that information corresponding to the progress of the communication is presented to a user.

    Abstract translation: 提供了一种用于分析联络中心通信的系统和方法。 代表性系统包括第一计算机应用程序，其操作以重建通过联络中心的通信的进展，使得与通信的进展相对应的信息被呈现给用户。

    METHOD AND APPARATUS FOR MANAGING PHONEBOOK IN A PORTABLE TERMINAL
    46.
    发明申请
    METHOD AND APPARATUS FOR MANAGING PHONEBOOK IN A PORTABLE TERMINAL 有权
    在便携式终端中管理电话簿的方法和装置

    公开(公告)号：US20110039530A1

    公开(公告)日：2011-02-17

    申请号：US12856893

    申请日：2010-08-16

    Applicant: Mi-Young LIM

    Inventor： Mi-Young LIM

    IPC: H04M3/00

    CPC classification number: H04M3/42068 ,  H04M3/4211 ,  H04M2201/36 ,  H04M2242/22

    Abstract: A method and apparatus for managing a phone book in a portable terminal are provided. The method includes determining whether at least one of a message and a call is generated for a phone number registered to the phone book, storing information on the at least one of the message and the call by mapping to the phone number and displaying the stored information together when the phone number registered to the phone book is displayed.

    Abstract translation: 提供了一种用于在便携式终端中管理电话簿的方法和装置。 该方法包括确定是否为登记在电话簿中的电话号码生成消息和呼叫中的至少一个，通过映射到电话号码来存储关于消息和呼叫中的至少一个的信息并显示所存储的信息 当电话簿中注册的电话号码被显示时，一起。

    Techniques for tracking communication frequency across communication modalities
    47.
    发明授权
    Techniques for tracking communication frequency across communication modalities 有权
    跟踪通信模式通信频率的技术

    公开(公告)号：US07764951B2

    公开(公告)日：2010-07-27

    申请号：US11409328

    申请日：2006-04-20

    Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Joseph Khouri ,  Mukul Jain

    Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Joseph Khouri ,  Mukul Jain

    IPC: H04M3/42

    CPC classification number: H04M3/487 ,  G06Q10/109 ,  H04M3/4211 ,  H04M3/53391 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/52 ,  H04M2203/2044 ,  H04M2203/2072 ,  H04M2203/353 ,  H04M2203/4509

    Abstract: In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.

    Abstract translation: 在实施例中，提供了在预定时间量内没有发生用户和联系人之间的通信频率模式时向用户提供警报的技术。 可以分析联系人和用户之间的通信记录，以确定在预定时间期间与联系人的通信频率模式是否不符合预定标准。 例如，如果上个月没有发生通信，则标准可能会产生警报，如果在过去六个月内发生少于五次通信，或任何其他通信模式，则会生成警报。 此外，可以分析通信的内容以确定是否已经讨论了某个主题。 如果在预定量的时间内没有讨论某个主题，则还可以产生提醒用户主题尚未被讨论的警报。

    User-Controlled Routing of Phone Calls to Voicemail
    48.
    发明申请
    User-Controlled Routing of Phone Calls to Voicemail 有权
    用户控制的电话路由到语音信箱

    公开(公告)号：US20100159893A1

    公开(公告)日：2010-06-24

    申请号：US12343747

    申请日：2008-12-24

    Applicant: James A. Baldwin ,  Shaheedur R. Haque

    Inventor： James A. Baldwin ,  Shaheedur R. Haque

    IPC: H04M11/10

    CPC classification number: H04M11/085 ,  H04M1/6505 ,  H04M3/42068 ,  H04M3/493 ,  H04M2201/36

    Abstract: In accordance with one or more aspects, a notification of an incoming phone call is received from a phone system. An indication of the incoming phone call is presented to a user, and the user can control the incoming phone call in different manners. The user can request to delay routing the incoming phone call to voicemail, to route the incoming phone call to voicemail without further delay, and to stop ringing of one or more phone handsets of the phone system. One or more of these control requests can be input by the user via a mobile phone and/or a television system.

    Abstract translation: 根据一个或多个方面，从电话系统接收到来电电话的通知。 向用户显示呼入电话的指示，用户可以以不同的方式控制来电。 用户可以请求延迟将来电呼叫路由到语音邮件，将进入的电话呼叫路由到语音信箱，而不会延迟，并停止拨打电话系统的一个或多个电话手机。 这些控制请求中的一个或多个可以由用户经由移动电话和/或电视系统输入。

    Pre-Determined Responses for Wireless Devices
    50.
    发明申请
    Pre-Determined Responses for Wireless Devices 有权
    无线设备的预先确定的响应

    公开(公告)号：US20100069043A1

    公开(公告)日：2010-03-18

    申请号：US12210958

    申请日：2008-09-15

    Applicant: Charbel Khawand

    Inventor： Charbel Khawand

    IPC: H04M1/725

    CPC classification number: H04W4/16 ,  H04M1/663 ,  H04M3/42195 ,  H04M3/42382 ,  H04M3/53341 ,  H04M2201/36 ,  H04W4/12 ,  H04W88/02

    Abstract: In accordance with one or more aspects, criteria including both a type of communication and a user signal are received. Additionally, a response to be stored as a pre-determined response is received. Both the criteria and the response are stored. When a communication satisfying the criteria (both the type of communication and the user signal) is subsequently received, the pre-determined response is sent to the device from which the communication is received.

    Abstract translation: 根据一个或多个方面，接收包括通信类型和用户信号两者的标准。 另外，收到要作为预定响应存储的响应。 存储标准和响应。 当随后接收满足标准（通信类型和用户信号）的通信时，将预定响应发送到从其接收通信的设备。

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