公开(公告)号：US09294920B2

公开(公告)日：2016-03-22

申请号：US14033450

申请日：2013-09-21

Applicant: Avaya Inc.

Inventor： Seung Bong Han ,  Yong Seok Joo ,  Binoj Pattathiparambil Gangadharan

IPC: H04L29/06 ,  H04W12/06 ,  H04W88/00 ,  H04W4/00

CPC classification number: H04L12/4679 ,  H04L29/06755 ,  H04L61/203 ,  H04L63/0236 ,  H04L63/08 ,  H04W4/80 ,  H04W12/06 ,  H04W28/08 ,  H04W80/04 ,  H04W84/12 ,  H04W88/005 ,  H04W88/12

Abstract: Embodiments of the present technology provide out-of-band captive portal devices, networks, and methods. An example of a method includes executing a redirection of a client request for network access to a captive portal login, initiating an association between the wireless controller and the client, receiving authentication credentials of client from the captive portal login, negotiating a change of authorization with a wireless controller in accordance with RFC 5176 protocol, wherein the controller includes a mapping to a captive portal Internet Protocol (IP) address, and redirecting the client to a URL specified in the client request for network access.

Abstract translation: 本技术的实施例提供带外俘获门户设备，网络和方法。 一种方法的示例包括执行客户端请求的重定向以对网络访问进行强制门户登录，发起无线控制器与客户端之间的关联，从俘虏门户登录接收客户端的认证凭证，与授权的更改协商 根据RFC 5176协议的无线控制器，其中所述控制器包括映射到专用门户网际协议（IP）地址，以及将所述客户端重定向到所述客户端请求中指定的URL以进行网络访问。

公开(公告)号：US09282489B2

公开(公告)日：2016-03-08

申请号：US13897349

申请日：2013-05-17

Applicant: Avaya Inc.

Inventor： Joel M. Ezell

IPC: H04W4/00 ,  H04W36/00

CPC classification number: H04W36/0022

Abstract: An endpoint adaptor and methods of operating the same are provided. The endpoint adaptor provides a single persistent view of a mobile communication device to a network and network-based applications. Moreover, the ability to leverage the endpoint adapter to transition a communication session to include additional media types while the communication session is in-progress is also disclosed.

Abstract translation: 提供端点适配器及其操作方法。 端点适配器向网络和基于网络的应用提供移动通信设备的单一持久视图。 此外，还公开了在通信会话正在进行时利用端点适配器来转换通信会话以包括附加媒体类型的能力。

公开(公告)号：US09271104B2

公开(公告)日：2016-02-23

申请号：US14192278

申请日：2014-02-27

Applicant: Avaya Inc.

Inventor： Joel M. Ezell ,  Stephen R. Durney

IPC: H04M3/42 ,  H04W4/00 ,  H04W4/16 ,  H04W76/02

CPC classification number: H04L65/1096 ,  H04L65/1006 ,  H04L65/1069 ,  H04W4/16 ,  H04W4/50 ,  H04W76/12

Abstract: A communication system, method, and components are described. Specifically, a communication system that supports dynamic device pairing of communication devices is described. Such pairing is accomplished using a feature or pairing server, without requiring modification to associated communication endpoints. Moreover, sequenced applications can be applied for all communication endpoints when pairing is in effect.

Abstract translation: 描述了通信系统，方法和组件。 具体地，描述支持通信设备的动态设备配对的通信系统。 使用特征或配对服务器实现这种配对，而不需要修改相关联的通信端点。 此外，当配对有效时，顺序应用可以应用于所有通信端点。

公开(公告)号：US09256726B2

公开(公告)日：2016-02-09

申请号：US14309515

申请日：2014-06-19

Applicant: Avaya Inc.

Inventor： Joann Ordille ,  Anjur Sundaresan Krishnakumar ,  Shalini Yajnik

IPC: H04M3/42 ,  G06Q30/00 ,  G06F21/45 ,  H04M1/725 ,  H04M3/51 ,  H04M3/54 ,  H04M3/58 ,  H04W4/00 ,  H04W4/16

CPC classification number: G06F21/45 ,  H04L63/08 ,  H04L63/0846 ,  H04M1/72525 ,  H04M3/4234 ,  H04M3/5183 ,  H04M3/54 ,  H04M3/58 ,  H04W4/16 ,  H04W4/80

Abstract: A customer uses an in store kiosk to establish a communication session, such as a video communication session between the kiosk and an agent in a contact center. The customer can transfer the communication session to the customer's personal mobile communication device by selecting to transfer the communication session at the kiosk. A presence of the customer's personal mobile communication device is detected. The presence of the customer's personal mobile communication device can be detected by the use of various technologies, such as Near Field Communications or scanning a code on the kiosk from the mobile communication device. In response to detecting the presence of the mobile communication device the communication session is transferred from the kiosk to the mobile communication device using a communication application in the mobile communication device.

Abstract translation: 客户使用店内信息站建立通信会话，例如信息亭和联络中心的代理之间的视频通信会话。 客户可以通过选择在通讯亭传送通信会话来将通信会话传送到客户的个人移动通信设备。 检测到客户的个人移动通信设备的存在。 客户的个人移动通信设备的存在可以通过使用诸如近场通信的各种技术来检测，或者从移动通信设备扫描信息亭上的代码。 响应于检测到移动通信设备的存在，使用移动通信设备中的通信应用将通信会话从报亭传送到移动通信设备。

公开(公告)号：US20160036975A1

公开(公告)日：2016-02-04

申请号：US14450644

申请日：2014-08-04

Applicant: Avaya Inc.

Inventor： Neil O'Connor ,  Tony McCormack ,  John H. Yoakum

IPC: H04M3/51

CPC classification number: H04M3/5141 ,  H04M3/5191

Abstract: A contact manager system for generating an agent's script is disclosed. The contact manager system includes a monitoring module configured to determine one or more browsing activities and related context information of at least one customer. The contact manager system further includes a script generation module configured to generate the at least one agent script based on the one or more determined browsing activities. The contact manager system further includes a display module configured to display the at least one agent script to one or more agents. The contact manager system further includes a verification module configured to validate the agent's script.

Abstract translation: 公开了一种用于生成代理脚本的联系人管理器系统。 所述联系人管理器系统包括被配置为确定至少一个顾客的一个或多个浏览活动和相关上下文信息的监视模块。 所述联系人管理器系统还包括脚本生成模块，其被配置为基于所述一个或多个确定的浏览活动来生成所述至少一个代理脚本。 联系人管理器系统还包括被配置为将至少一个代理脚本显示给一个或多个代理的显示模块。 所述联系人管理器系统还包括验证模块，所述验证模块被配置为验证所述代理的脚本。

公开(公告)号：US20160034841A1

公开(公告)日：2016-02-04

申请号：US14449620

申请日：2014-08-01

Applicant: AVAYA INC.

Inventor： Valentine C. Matula ,  David Skiba ,  George Erhart

IPC: G06Q10/06 ,  H04M3/523 ,  H04M3/51

CPC classification number: G06Q10/063112 ,  H04M3/5233 ,  H04M2203/402 ,  H04M2203/404 ,  H04M2203/559

Abstract: A contact center, methods, and mechanisms are provided for dynamically assembling a team of resources to handle a work item. The work item is analyzed for any needs and a suitable team of resources is selected based at least partially on those needs. Each of the resources can be reserved and applied to a work item for a duration of time that the work item is being handled. As the workflow associated with the work item progresses, the needs of the work item are reevaluated for any changes that may require a modification to the team of resources. When the changes require modification, the team of resources can be adjusted on the fly to suit the changing needs of the work item.

Abstract translation: 提供了联络中心，方法和机制，用于动态组合一组资源以处理工作项。 根据任何需求分析工作项目，至少部分地基于这些需求选择合适的资源小组。 每个资源可以保留并应用到工作项目一段时间，正在处理工作项。 随着与工作项目相关联的工作进展，对可能需要对资源团队进行修改的任何更改都会重新评估工作项的需求。 当变更需要修改时，资源团队可以随时调整，以适应工作项目不断变化的需求。

公开(公告)号：US20160006871A1

公开(公告)日：2016-01-07

申请号：US14323432

申请日：2014-07-03

Applicant: Avaya Inc.

Inventor： Neil O'Connor ,  Tony McCormack ,  Yvonne Aherne

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5175 ,  H04M3/5233 ,  H04M3/5235

Abstract: A call manager system for managing resource allocation for a call in an enterprise is disclosed. The call manager system includes a monitoring module configured to monitor one or more parameters of the call, wherein each parameter of the one or more parameters comprises a parameter value. The call manager system further includes a computing module configured to generate a justification value based on the parameter value of the monitored parameters. The call manager system further includes an allocating module configured to allocate one or more resources to the call based on the justification value. The call manager system further includes a display module configured to display one or more visual representations for a current status of the parameter values of the monitored parameters.

Abstract translation: 公开了一种用于管理企业中的呼叫的资源分配的呼叫管理系统。 呼叫管理器系统包括被配置为监视呼叫的一个或多个参数的监视模块，其中一个或多个参数的每个参数包括参数值。 呼叫管理系统还包括计算模块，该计算模块被配置为基于所监视的参数的参数值生成调整值。 呼叫管理系统还包括分配模块，配置为基于对齐值向呼叫分配一个或多个资源。 呼叫管理系统还包括显示模块，该显示模块被配置为显示所监视参数的参数值的当前状态的一个或多个视觉表示。

公开(公告)号：US20160006653A1

公开(公告)日：2016-01-07

申请号：US14852408

申请日：2015-09-11

Applicant: Avaya Inc.

Inventor： Deepak RAMESH ,  Vinuta K.S. ,  Shyamsundar NATARAJAN

IPC: H04L12/721 ,  H04L12/931 ,  H04L12/46

CPC classification number: H04L45/66 ,  H04L12/4641 ,  H04L49/354

Abstract: A method, system and computer readable medium for advertising and interoperating Layer 2 VPN services from an access node to a core network. The method can include executing, using one or more processors, a routing protocol on an access node to establish adjacency with a core network node in an access mode. The method can also include mapping, using the one or more processors, an access network Layer 2 service identifier to a core network service identifier. The method can further include advertising, using the one or more processors, a mapping for the L2VPN service to the core network node. The method can also include sending, using the one or more processors, network traffic from the access node to the core network node without core network encapsulation.

Abstract translation: 一种用于从接入节点向核心网络广告和互操作第二层VPN服务的方法，系统和计算机可读介质。 该方法可以包括使用一个或多个处理器执行接入节点上的路由协议以在接入模式下与核心网络节点建立邻接。 该方法还可以包括使用一个或多个处理器将接入网络第2层服务标识符映射到核心网络服务标识符。 所述方法还可以包括使用所述一个或多个处理器将所述L2VPN服务到所述核心网络节点的映射进行广告。 该方法还可以包括使用一个或多个处理器发送从核心网络封装到接入节点到核心网络节点的网络流量。

公开(公告)号：US20150364134A1

公开(公告)日：2015-12-17

申请号：US14690649

申请日：2015-04-20

Applicant: Avaya Inc.

Inventor： George William Erhart ,  Valentine C. Matula ,  David Joseph Skiba

IPC: G10L15/19

CPC classification number: G10L15/19 ,  G06F17/2785 ,  G10L15/22 ,  G10L2015/228

Abstract: A geo-spatial grammar comprises rules, syntax, and other means by which a data input is determined to have a meaning associated with a particular event. The event may then be provided to an application, such as a calendaring or messaging application. As a benefit, an input, such as a user speaking the phrase, “I'll be there in an hour,” may be interpreted, via the geo-spatial grammar, as an event (e.g., “I'll be in the office,” “I'll join you for dinner,” “I'll be home,” etc.). An application may then perform an action based upon the event (e.g., reschedule the meeting that starts in five minutes, present directions to the restaurant on the user's car's navigation system, notify the user's spouse, etc.).

Abstract translation: 地理空间语法包括规则，语法和确定数据输入具有与特定事件相关联的含义的其他方式。 然后可以将事件提供给诸如日历或消息收发应用的应用。 作为一个好处，一个输入，例如用户说短语“我将在一个小时内到达”，可以通过地理空间语法来解释为一个事件（例如，“我会在 办公室“，”我会和你一起吃饭“，”我会回家“等等）。 然后，应用程序可以基于事件执行动作（例如，重新安排在五分钟内开始的会议，向用户的汽车导航系统上的餐厅呈现指示，通知用户的配偶等）。

公开(公告)号：US09215316B1

公开(公告)日：2015-12-15

申请号：US14524899

申请日：2014-10-27

Applicant: Avaya Inc.

Inventor： Paul Roller Michaelis ,  Kurt Haserodt

IPC: H04M1/56 ,  H04M15/06 ,  H04M3/42

CPC classification number: H04M3/42042 ,  H04M7/0033

Abstract: A method, system, and telephony adjunct are provided that enable a user of a telephony device to receive caller identification information even though the user of the telephony device has one or more special accessibility requirements. The caller identification information is provided to a computational device also in proximity to the user, but separate and distinct from the telephony device, and the computational device is used to present the caller identification information to the user in a format that accommodates the user's one or more special accessibility requirements. Moreover, the computational device is unable to exert control over servers and other components that are facilitating the communication functionality of the telephony device, thereby enhancing overall security of the system.

Abstract translation: 提供了一种方法，系统和电话附件，其使得电话设备的用户能够接收呼叫者识别信息，即使电话设备的用户具有一个或多个特殊可访问性要求。 呼叫者识别信息被提供给也在用户附近但是与电话设备分离和不同的计算设备，并且计算设备用于以适应用户的一个或多个的格式向用户呈现呼叫者识别信息 更特殊的可访问性要求。 此外，计算设备不能对服务器和其他促进电话设备的通信功能的组件施加控制，从而增强系统的整体安全性。