公开(公告)号：US20200162262A1

公开(公告)日：2020-05-21

申请号：US16198221

申请日：2018-11-21

Applicant: Avaya Inc.

Inventor： Rifaat Shekh-Yusef ,  Gregory Pelton

IPC: H04L9/32 ,  G06Q30/00 ,  G08B21/18

Abstract: Systems and methods for detecting misuse of devices comprising: receiving, from a device, a message comprising a first hash of device data that is indicative of a current device location and usage; generating a second hash of stored data, the stored data being based on an expected location and usage associated with the device; comparing the first and second hashes; and when the first and second hashes do not match, generating an alert.

公开(公告)号：US10659612B2

公开(公告)日：2020-05-19

申请号：US15903759

申请日：2018-02-23

Applicant: Avaya Inc.

Inventor： Thomas Moran

IPC: H04M3/00 ,  H04M3/523 ,  H04L12/24 ,  H04M3/51

Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to retrieve, store, and manage desktop analytic data that describes the current state of an agent's desktop. The current state of the agent's desktop can be reported to a contact center where that information can be used as additional information in assigning contacts to the agent. The contact may be sent to the agent having documentation or information readily accessible to response to the issue associated with the contact.

公开(公告)号：US20200153970A1

公开(公告)日：2020-05-14

申请号：US16190704

申请日：2018-11-14

Applicant: Avaya Inc.

Inventor： Shamik Shah ,  Atul Gaikwad

IPC: H04M3/523 ,  H04M3/42

Abstract: The technology disclosed herein enables an improved communication dialer system that uses a calling-party identifier having previous association with a called party to request a communication session with that called party. In a particular embodiment, a method provides identifying a called party for a first communication session and determining a first calling-party identifier from a plurality of calling-party identifiers available to the communication dialer for establishing the first communication session with the called party. The first calling-party identifier was previously used in association with a communication session with the called party. The method further provides directing the communication dialer to request the first communication session with the called party using the first calling-party identifier.

公开(公告)号：US20200153681A1

公开(公告)日：2020-05-14

申请号：US16188610

申请日：2018-11-13

Applicant: Avaya Inc.

Inventor： Gerard Carty ,  Thomas Moran

IPC: H04L12/24 ,  H04M3/51

Abstract: A plurality of nodes on a network may be utilized to communicate with external nodes outside of the plurality. The removal from service of a number of the plurality of nodes may cause the network to become ineffective or inoperable. Nodes may be monitored to determine a predicated out-of-service condition and mitigating actions taken. For example, if an operator of a node is likely to be unable to provide required inputs to the node, another node with associated operator may be allocated to become available at a timely predicted to coincide with the outage of the monitored node. Other mitigating actions may also be utilized, such as reassigning the physical location of the monitored node.

公开(公告)号：US10592217B2

公开(公告)日：2020-03-17

申请号：US14050604

申请日：2013-10-10

Applicant: Avaya Inc.

Inventor： Robert C. Steiner

IPC: G06F8/41 ,  G06F11/14

Abstract: Methods and systems are provided that utilize compiler technology in identifying changed critical variables in work assignment code that cause synchronization issues between a master system and another server. The identified changed critical variables are shared by the master server in a high availability environment. In general, the sharing of changed critical variables includes sending, via a master system, changed code or critical variables to a receiving system. The receiving system can implement the changed code or critical variables to maintain synchronization with the master system.

公开(公告)号：US20200045123A1

公开(公告)日：2020-02-06

申请号：US16600967

申请日：2019-10-14

Applicant: Avaya Inc.

Inventor： Bryan Dingwall ,  Sergey Vlasenko ,  Mohammad Nezarati

IPC: H04L29/08 ,  G06F16/955

Abstract: A system provides the ability for developers to create and embed a URI in HTML, a document, or an application to invoke another application or functionality according to a URI scheme name. The invoked application does not natively react to URI selections. Rather, a URI Broker can redirect the URI selection to the desired application and conduct any pre-processing to allow the URI to invoke any application, even those that do not include URI capability.

公开(公告)号：US20200045088A1

公开(公告)日：2020-02-06

申请号：US16599241

申请日：2019-10-11

Applicant: Avaya Inc.

Inventor： Jason G. Tanabe ,  Kyle Klassen ,  Geoffrey L. Baskwill ,  Jason Milley

IPC: H04L29/06 ,  H04W8/18

Abstract: Providing a user experience on a multimodal communications terminal configured to communicate according to a plurality of communication includes: executing a single application that provides a user experience (UX) for controlling user selection of preferences of the plurality of communication methods when originating or receiving communication sessions; and providing, via the single application, a selectable control that is persistent such that the selectable control is displayed in any screen of the single application, wherein the control allows selection of one of the plurality of communication methods to use for a particular communication session.

公开(公告)号：US10554618B2

公开(公告)日：2020-02-04

申请号：US15911064

申请日：2018-03-02

Applicant: Avaya Inc.

Inventor： Hemadri Mhaskar ,  Arunkumar Radhakrishnan Geethananthan

IPC: H04L29/12 ,  H04L12/733 ,  H04L12/715 ,  H04L12/24 ,  H04L12/741 ,  H04L12/46

Abstract: Methods, systems and computer readable media for domain identifier (ID) based access policy control are described.

公开(公告)号：US20200036588A1

公开(公告)日：2020-01-30

申请号：US16043452

申请日：2018-07-24

Applicant: Avaya Inc.

Inventor： Kezzia Porter ,  Edel Kelly ,  Paul Delaney ,  Danushka Migel Wasam

IPC: H04L12/24 ,  H04L12/911 ,  H04L12/919 ,  G06F11/34

Abstract: Complex systems, such as those comprising processing, data storage, and communication resources for processing a plurality of communication and data processing events and types of events, are often caught unaware of outside events or how to respond to such outside events. Providing a system that self-configures in response to external events enables such systems to be proactive in their operations to address increased activity and/or types of activity in response to an external event. The system then self-evaluates, which may identify overages or shortfalls, such that the system self-learns and response more appropriately over time.

公开(公告)号：US10547741B2

公开(公告)日：2020-01-28

申请号：US15892556

申请日：2018-02-09

Applicant: Avaya Inc.

Inventor： Jibin George ,  Dinesh Sonawane ,  Susil Kumar Behera ,  Rakesh Kadu ,  Srikant Ranjan Swain

IPC: H04M3/42

Abstract: Placing calls in a non-disturbing manner that includes receiving, by a communication server from a caller endpoint device, a request to place a call to a called endpoint device, wherein the request comprises an indication that the called endpoint device is to be notified about the call in a non-disturbing manner. The communication server also receives from the caller endpoint device, a time period for which a user of the caller endpoint device is available to receive a callback from the called endpoint device, a context associated with the call. Then, the communication server can forward to the called endpoint device, the call, wherein the call includes the time period and the context associated with the call.