DELIVERY OF NON-MULTIMEDIA CONTENT VIA A STANDARDIZED NETWORK ARCHITECTURE
    52.
    发明申请
    DELIVERY OF NON-MULTIMEDIA CONTENT VIA A STANDARDIZED NETWORK ARCHITECTURE 审中-公开
    通过标准化网络架构交付非多媒体内容

    公开(公告)号:US20160381084A1

    公开(公告)日:2016-12-29

    申请号:US15261807

    申请日:2016-09-09

    Abstract: Non-multimedia information may be produced from devices such as alarms, appliances, automobiles, building systems, weather stations, home automation systems, and the like. A method and devices communicate non-multimedia content via a standardized network architecture. Non-multimedia data is received from a remote device with a standardized network aliasing device. The standardized network aliasing device is able to communicate on a network that conforms, for example, to a Digital Living Network Alliance (DLNA) protocol. The non-multimedia data is formatted with the standardized network aliasing device into a standardized-format file. The standardized-format file conforms to a selected media class. The standardized-format file is exposed on the network that conforms to the DLNA protocol and communicated to a remote DLNA-enabled device that is also coupled to the network that conforms to the DLNA protocol.

    Abstract translation: 非多媒体信息可以由诸如报警,电器,汽车,建筑系统,气象站,家庭自动化系统等的设备产生。 方法和设备通过标准化的网络架构来传送非多媒体内容。 从具有标准化网络混叠设备的远程设备接收非多媒体数据。 标准化网络别名设备能够在符合数字生活网络联盟(DLNA)协议的网络上进行通信。 将非多媒体数据用标准化网络混叠设备格式化成标准化格式的文件。 标准格式文件符合所选媒体类。 标准化格式文件在符合DLNA协议的网络上公开,并传送到还耦合到符合DLNA协议的网络的远程启用DLNA的设备。

    CUSTOMER SERVICE CALL ROUTING
    54.
    发明申请
    CUSTOMER SERVICE CALL ROUTING 有权
    客户服务呼叫路由

    公开(公告)号:US20150237204A1

    公开(公告)日:2015-08-20

    申请号:US14185723

    申请日:2014-02-20

    Abstract: Customer service calls to media service providers are addressed by remotely monitoring and diagnosing the customer's installed equipment. Such remote diagnosis decreases the need for assistance from customer service representatives and on-site repair technicians. In a method of operating a customer service routing system for a media service provider, subscriber equipment is first identified and then data specific to the subscriber equipment is collected. Relevant data can be maintained as an equipment health history in a database that is updated periodically by automatic monitoring. The database can be located within a remote server. Equipment data can be extracted automatically and relayed directly to the subscriber, thereby bypassing interaction with a customer service representative.

    Abstract translation: 通过远程监控和诊断客户的已安装设备来解决对媒体服务提供商的客户服务呼叫。 这种远程诊断减少了客户服务代表和现场维修技术人员的需求。 在为媒体服务提供商操作客户服务路由系统的方法中,首先识别订户设备,然后收集用户设备特有的数据。 相关数据可以作为通过自动监控定期更新的数据库中的设备健康状况进行维护。 数据库可以位于远程服务器内。 设备数据可以自动提取并直接转发给用户,从而绕过与客户服务代表的互动。

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