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公开(公告)号：US20100058208A1
公开(公告)日：2010-03-04
申请号：US12198149
申请日：2008-08-26
IPC分类号： G06F3/048
CPC分类号： G06Q30/0625 , G06Q30/00
摘要： A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.
摘要翻译： 用于在一个虚拟世界中标记对象的虚拟宇宙系统中的系统和方法，使得其他虚拟世界中的化身可以搜索，查看，购买和交换实际商品和虚拟对象。 在具有多于一个虚拟世界的虚拟宇宙中，一个虚拟世界中的对象可以被标记为卖方标识，广告位置，项目类型和项目的细节。 然后，对象可以被外部化到虚拟宇宙内的其他虚拟世界以进行搜索。
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公开(公告)号：US20100023879A1
公开(公告)日：2010-01-28
申请号：US12179530
申请日：2008-07-24
IPC分类号： G06F3/048
CPC分类号： A63F13/537 , A63F13/12 , A63F2300/5506 , A63F2300/65 , G06F3/048 , G06N3/006
摘要： The invention relates generally to virtual universe environments and, more particularly, to discerning and displaying information regarding relationships between two or more avatars in a virtual universe environment. In one embodiment, the invention includes determining whether a first avatar and a second avatar have at least one relationship with one or more common avatars in response to the first avatar initiating an interaction with the second avatar, and in the case that the first and second avatars have at least one relationship with at least one common avatar, displaying information regarding the relationship with the common avatar to at least one of the first and second avatar.
摘要翻译： 本发明一般涉及虚拟宇宙环境，更具体地说，涉及识别和显示关于虚拟宇宙环境中的两个或多个化身之间的关系的信息。 在一个实施例中，本发明包括确定第一化身和第二化身是否与一个或多个公共化身具有至少一个关系，以响应于第一头像启动与第二化身的交互，并且在第一和第二化身 化身与至少一个普通化身具有至少一个关系，将关于与公共头像的关系的信息显示到第一和第二化身中的至少一个。
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53.发明申请CONDUCTING MARKETING ACTIVITY IN RELATION TO A VIRTUAL WORLD BASED ON MONITORED VIRTUAL WORLD ACTIVITY 审中-公开基于监测虚拟世界活动对虚拟世界进行营销活动公开(公告)号：US20090063168A1
公开(公告)日：2009-03-05
申请号：US11846724
申请日：2007-08-29
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02
摘要： A method, system and computer program product for conducting a marketing activity are disclosed. An activity of an avatar in a virtual world is monitored and a key word is extracted from the monitored activity. A marketing activity is determined based on the extracted key word.
摘要翻译： 公开了用于进行营销活动的方法，系统和计算机程序产品。 监视虚拟世界中的化身的活动，并从监视的活动中提取关键词。 基于提取的关键词确定营销活动。
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公开(公告)号：US08732035B2
公开(公告)日：2014-05-20
申请号：US12144788
申请日：2008-06-24
CPC分类号： G06Q30/00 , G06Q30/0601
摘要： The invention provides a method, system, and program product for providing a competitive sales environment in a virtual world. In one embodiment, the invention comprises receiving a request for product or service information from a consumer avatar, querying a database of vendors based on the request for product or service information, identifying at least one vendor relevant to the request for product or service information, notifying the at least one vendor of the request, and making available to the consumer avatar a sales environment based on the request for product or service information.
摘要翻译： 本发明提供了一种用于在虚拟世界中提供有竞争力的销售环境的方法，系统和程序产品。 在一个实施例中，本发明包括从消费者头像接收对产品或服务信息的请求，基于对产品或服务信息的请求来查询供应商的数据库，识别与产品或服务信息的请求相关的至少一个供应商， 向所述至少一个供应商通知所述请求，并且基于所述产品或服务信息的请求向所述消费者头像提供销售环境。
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55.发明授权Preferred customer service representative presentation to virtual universe clients 有权向虚拟世界客户提供优先的客户服务代表演示公开(公告)号：US08423478B2
公开(公告)日：2013-04-16
申请号：US12108915
申请日：2008-04-24
CPC分类号： G06Q30/00 , G06Q30/0281
摘要： The present invention is directed to presenting customer service representatives to a virtual universe client. A method for presenting a customer service representative (CSR) to a virtual universe client includes obtaining a preference(s) of the virtual universe client, and then presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference that was obtained. The invention allows virtual universe clients (“clients”), or customers, to experience consistent interaction quality with virtual universe CSR's, based on the client's stated preferences and/or interaction history in immersive support centers. This provides for consistency in the CSR experience for the client in that a virtual universe CSR may be staffed by varying human presences “behind” the avatar.
摘要翻译： 本发明旨在将客户服务代表呈现给虚拟宇宙客户端。 用于向虚拟宇宙客户端呈现客户服务代表（CSR）的方法包括获得虚拟宇宙客户端的偏好，然后基于虚拟世界客户端将虚拟宇宙客户服务代表（CSR）呈现给虚拟宇宙客户端 获得的偏好 本发明允许虚拟世界客户端（客户端）或客户根据客户在沉浸式支持中心中声明的偏好和/或交互历史来体验与虚拟世界CSR的一致的交互质量。 这为客户的CSR体验提供了一致性，因为虚拟世界中的企业社会责任可能会由化身背后的不同人类存在组成。
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公开(公告)号：US08281240B2
公开(公告)日：2012-10-02
申请号：US11843998
申请日：2007-08-23
IPC分类号： G06F3/048
CPC分类号： H04L67/38 , A63F13/12 , A63F13/79 , A63F2300/5553 , A63F2300/8082 , G07F17/32 , G07F17/3272 , G07F17/3276
摘要： An approach that aggregates avatars that are online in a virtual universe into an aggregated avatar is described. In one embodiment, there is an avatar identification component configured to identify a plurality of avatars that are online in the virtual universe. An avatar aggregation component is configured to aggregate the plurality of avatars into an aggregated avatar representative of the plurality avatars.
摘要翻译： 描述了将虚拟世界中联机的头像聚合成聚合头像的方法。 在一个实施例中，存在被配置为识别在虚拟宇宙中在线的多个化身的化身识别组件。 化身聚合组件被配置为将多个化身聚合成代表多个化身的聚集化身。
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57.发明授权公开(公告)号：US07904395B2
公开(公告)日：2011-03-08
申请号：US12136266
申请日：2008-06-10
摘要： The present invention is directed to providing consumer ratings and customer service based thereon within a virtual universe. A method for providing a consumer rating and customer service within a virtual universe includes: determining a consumer habit(s) of a customer in the virtual universe and then calculating a consumer rating, based on the determination of the consumer habit(s). From the calculated consumer rating, a particular consumer service is selectively providing in the virtual universe.
摘要翻译： 本发明旨在提供在虚拟宇宙内的消费者评级和客户服务。 在虚拟宇宙中提供消费者评级和客户服务的方法包括：基于消费者习惯的确定，确定虚拟世界中的客户的消费者习惯，然后计算消费者评级。 从计算的消费者评级中，特定消费者服务在虚拟世界中选择性地提供。
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公开(公告)号：US20090319286A1
公开(公告)日：2009-12-24
申请号：US12144877
申请日：2008-06-24
IPC分类号： G06Q30/00
CPC分类号： G06Q30/0617 , G06Q30/02
摘要： A method of providing personal service assistance in a virtual universe is disclosed. The method provides a customer avatar (CA) access to a personal assistance avatar or personal customer service representative (PCSR) avatar, hereinafter PCSR avatar. Through the PCSR avatar, the CA communicates a need or requests for personal service assistance from a business or organization. The communication of the received request is processed to identify an appropriate business, organization or vendor that meets the need or request. The identified business, organization or vendor is contacted for a representative from the business to accede to the request from the CA. The representative from the business is allowed to assume control of the PCSR avatar to conduct the session necessary for rendering the assistance or transaction. Upon completion of the session, control of the PCSR avatar is reverted to that prior to the session.
摘要翻译： 公开了一种在虚拟宇宙中提供个人服务帮助的方法。 该方法提供对个人帮助头像或个人客户服务代表（PCSR）化身（以下称为PCSR头像）的客户头像（CA）访问。 通过PCSR头像，CA从业务或组织传达需求或个人服务协助请求。 处理接收到的请求的通信以识别满足需要或请求的适当的业务，组织或供应商。 联系企业，组织或供应商的业务代表加入CA的请求。 允许业务代表控制PCSR头像以进行协助或交易所需的会话。 在会话完成后，PCSR头像的控制恢复到会话之前的控制。
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公开(公告)号：US20090150013A1
公开(公告)日：2009-06-11
申请号：US11952241
申请日：2007-12-07
CPC分类号： G08G5/065 , G08G5/0026
摘要： Airport ground traffic management methods, program products and systems provided for a plurality of tags or tag readers distributed throughout an airport each spaced greater than a tag reader scanning distance. A traveling apparatus brings a tag proximate to a tag reader and a traffic manager in communication with the tag reader receives tag data and determines an apparatus location characteristic and formats the characteristic into a presentation provided to an apparatus operator or an airport ground traffic controller. Campus regions are identified in response to an airport campus function characteristic, and an apparatus location is plotted within a region on a graphic representation. In response to location, speed, historic data, data from other read tag and the location of another apparatus, a determined course of action is determined including entering a movement directive into an auto-pilot component.
摘要翻译： 机场地面交通管理方法，程序产品和系统被提供用于分布在机场的多个标签或标签读取器，每个标签或标签读取器分隔大于标签读取器扫描距离。 旅行装置将标签接近标签读取器，并且与标签读取器通信的交通管理器接收标签数据，并确定设备位置特征，并将特征格式化为提供给设备操作员或机场地面交通控制器的演示。 根据机场校园功能特征识别校园区域，并且在图形表示的区域内绘制设备位置。 响应于位置，速度，历史数据，来自其他读标签的数据和另一装置的位置，确定确定的动作过程，包括将自动导航部件中的移动指令输入。
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公开(公告)号：US20090058862A1
公开(公告)日：2009-03-05
申请号：US11845178
申请日：2007-08-27
IPC分类号： G06T15/70
CPC分类号： G06T13/40
摘要： An approach that automatically transforms an avatar characteristic of an avatar that is online in a virtual universe is described. In one embodiment, there is an avatar locator component configured to locate an avatar that is online in the virtual universe. An avatar characteristics transforming component is configured to automatically transform the avatar characteristic associated with the located avatar according to predetermined transformation criteria.
摘要翻译： 描述了一种在虚拟宇宙中自动转换在线的化身的头像特征的方法。 在一个实施例中，存在配置成在虚拟宇宙中定位在线的化身的化身定位器组件。 化身特征变换组件被配置为根据预定的变换标准自动地变换与所定位的化身相关联的化身特征。
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