公开(公告)号：US20230186343A9

公开(公告)日：2023-06-15

申请号：US17879605

申请日：2022-08-02

Applicant: TapText llc

Inventor： Steve Doumar

IPC: G06Q30/02

CPC classification number: G06Q30/0243 ,  G06Q30/0244

Abstract: A system and method for multi-channel dynamic advertisement testing. The system comprises a multi-platform adaptive ad campaign manager, a dynamic advertisement engine, a campaign database, and an omnichannel text-based communicator. The system receives customer interactions with two advertisement test variants, establishes a real-time media stream between a customer device and a second user device, and monitors the media stream to collect data related to effectiveness of the advertisement variants. The system may analyze media stream data together with a plurality of other data types to statistically determine which of the two advertisement variants resulted in better performance based on a variety of advertisement metrics. The system may use the plurality of data and the statistical analysis to suggest an advertisement element to be altered in the next round of advertisement variant testing. This system can combine data collection and analytics for an ad campaign together into one system.

公开(公告)号：US11562407B2

公开(公告)日：2023-01-24

申请号：US17208059

申请日：2021-03-22

Applicant: TapText llc

Inventor： Steve Doumar

IPC: G06Q30/02 ,  H04L51/10 ,  H04L67/306 ,  H04L51/046 ,  H04L67/02 ,  H04L51/234

Abstract: A system and method for allowing seamless integration of an omni-channel communication platform into third-party ad campaigns. An omni-channel communication platform comprises an interaction control system, an interaction routing system, and a media translation system. Users perform function calls via an application programming interface (API) to a URL generator in order to receive a custom redirect URL that may be hosted on a user's advertisement. The redirect URL intercepts customer interactions with that advertisement and allows the customer and user to communication over the customer's and user's preferred method, converting the user's communication technology to the customer's communication technology and vice-versa. Furthermore, the user may request a generated user-interface graphic that is associated with the redirect URL via the same or a different function call.

公开(公告)号：US20220366448A1

公开(公告)日：2022-11-17

申请号：US17879605

申请日：2022-08-02

Applicant: TapText llc

Inventor： Steve Doumar

IPC: G06Q30/02

Abstract: A system and method for multi-channel dynamic advertisement testing. The system comprises a multi-platform adaptive ad campaign manager, a dynamic advertisement engine, a campaign database, and an omnichannel text-based communicator. The system receives customer interactions with two advertisement test variants, establishes a real-time media stream between a customer device and a second user device, and monitors the media stream to collect data related to effectiveness of the advertisement variants. The system may analyze media stream data together with a plurality of other data types to statistically determine which of the two advertisement variants resulted in better performance based on a variety of advertisement metrics. The system may use the plurality of data and the statistical analysis to suggest an advertisement element to be altered in the next round of advertisement variant testing. This system can combine data collection and analytics for an ad campaign together into one system.

公开(公告)号：US20220292537A1

公开(公告)日：2022-09-15

申请号：US17711995

申请日：2022-04-01

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/02 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/06 ,  G06Q30/00 ,  H04M3/523

Abstract: A system and method for omnichannel text-based routing, interaction transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

公开(公告)号：US20220108340A1

公开(公告)日：2022-04-07

申请号：US17551159

申请日：2021-12-14

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/02 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/06 ,  G06Q30/00 ,  H04M3/523

Abstract: A system and method for omnichannel voice and text-based routing, transfer, and customer-to-enterprise communications with a secure smart mobile user device. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers, purpose-built computer, mobile phone applications or a secure smart mobile user device.

公开(公告)号：US20220060861A1

公开(公告)日：2022-02-24

申请号：US17360731

申请日：2021-06-28

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: H04W4/23 ,  H04N21/462 ,  H04W4/80 ,  H04W4/12 ,  G06Q30/02

Abstract: A system and method for a dynamic-link communication process between an electronic device and a target product or service by serving content or facilitating communication between two electronic devices. The first step is engagement by an electronic device with an initiator that is linked with a specific product or service that triggers a text message to auto-populate on the electronic device. The message comprising metadata about the specific product or service. The second step is for the electronic device to send the auto-populated message to a message gateway thus initiating the communication between the electronic device and a product or service. The message gateway works with a management service and one or more databases to send content back to the electronic device or to facilitate and convert messages between the electronic device and a second electronic device, the second electronic device associated with a product or service.

公开(公告)号：US20210306460A1

公开(公告)日：2021-09-30

申请号：US17351321

申请日：2021-06-18

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: H04M3/523 ,  G06F21/62 ,  G06F21/32 ,  G06Q10/06 ,  G06Q30/00 ,  G06Q30/02 ,  G06K7/14 ,  G06N20/00

Abstract: A system and method for omnichannel voice and text-based routing, transfer, and customer-to-enterprise communications with a secure smart mobile user device. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers, purpose-built computer, mobile phone applications or a secure smart mobile user device.

公开(公告)号：US20210224845A1

公开(公告)日：2021-07-22

申请号：US17191977

申请日：2021-03-04

Applicant: TapText llc

Inventor： Steve Doumar

IPC: G06Q30/02 ,  H04L12/58

Abstract: A system and method for allowing seamless communication between customers using a web chat integrated into a webpage and business representatives receiving and replying to the customer's web chat messages via text messaging over a mobile device. The system and method used an omnichannel text-based communicator that integrates omnichannel communications and converts the communications into other formats of electronic messages.