公开(公告)号：US20240224008A1

公开(公告)日：2024-07-04

申请号：US18407340

申请日：2024-01-08

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: H04W4/23 ,  G06Q30/0251 ,  H04N21/462 ,  H04W4/12 ,  H04W4/80

CPC classification number: H04W4/23 ,  G06Q30/0267 ,  H04N21/462 ,  H04W4/12 ,  H04W4/80

Abstract: A system and method for a dynamic-link communication process between an electronic device and a target product or service by serving content or facilitating communication between two electronic devices. The first step is engagement by an electronic device with an initiator that is linked with a specific product or service that triggers a text message to auto-populate on the electronic device. The message comprising metadata about the specific product or service. The second step is for the electronic device to send the auto-populated message to a message gateway thus initiating the communication between the electronic device and a product or service. The message gateway works with a management service and one or more databases to send content back to the electronic device or to facilitate and convert messages between the electronic device and a second electronic device, the second electronic device associated with a product or service.

公开(公告)号：US20240221017A1

公开(公告)日：2024-07-04

申请号：US18402679

申请日：2024-01-02

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/0207 ,  G06F16/955 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06K19/06 ,  G06N20/00 ,  G06Q10/0631 ,  G06Q30/016 ,  G06Q30/0201 ,  G06Q30/0251 ,  H04M3/523 ,  H04M3/527 ,  H04M3/533

CPC classification number: G06Q30/0207 ,  G06F16/9554 ,  G06F16/9558 ,  G06F21/32 ,  G06F21/6245 ,  G06K7/1417 ,  G06K19/06037 ,  G06N20/00 ,  G06Q10/06315 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/523 ,  H04M3/527 ,  H04M3/53308 ,  H04M3/53333 ,  G06F2221/2139 ,  G06Q30/0267

Abstract: A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

公开(公告)号：US20230376933A1

公开(公告)日：2023-11-23

申请号：US18185993

申请日：2023-03-17

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q20/32 ,  H04W4/80 ,  G06Q20/40

CPC classification number: G06Q20/3276 ,  H04W4/80 ,  G06Q20/4014

Abstract: A system and method for a dynamic-link verification process between an electronic device and a transaction or event. The first step is engagement by a mobile electronic device with an initiator that is linked with a specific verification event that triggers a text message to auto-populate on a mobile electronic device. The message comprising metadata about the user and the event or transaction. The second step is for the electronic device to send the auto-populated message to a message gateway thus initiating the verification of the user. The message gateway works with a management service and one or more databases to verify the identify and other aspects of the user based on instructions provided by the event host. Approval or denial of the transaction or request to gain entry is sent to the mobile device and the event host.

公开(公告)号：US20220398631A1

公开(公告)日：2022-12-15

申请号：US17865814

申请日：2022-07-15

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/02 ,  H04W4/12 ,  H04W4/23

Abstract: A system and method for sales promotions via a text-messaging with deferred text-to-call interaction comprising a call-to-action link, generated via a script contained in the header of a webpage, which reduces the number of steps needed to obtain a sales promotion via a website. The call-to-action link triggers a prepopulated text message on a user's mobile device. User response to this message initiates a routing protocol to connect the user to a seller or agent associated with the advertising company for voice-based interaction. A pre-authorization message may be sent by the chatbot with a request for authorization to access private data. In some embodiments, a deferred text-to-call feature is implemented which allows the user to make an audio connection with an advertiser at a future time.

公开(公告)号：US12293348B2

公开(公告)日：2025-05-06

申请号：US18581548

申请日：2024-02-20

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q20/32 ,  G06Q20/40 ,  H04W4/80

Abstract: Dynamic-link verification process between a mobile phone and a controlled resource. The process begins with engagement by a mobile phone with an initiator that is linked with a specific verification event that triggers a text message to auto-populate on the mobile phone. The mobile phone sends the auto-populated message to initiate the verification of the user for access to a resource controlled by a third party. Approval or denial of access to a controlled resource is sent to the mobile device and the third party.

公开(公告)号：US12211070B2

公开(公告)日：2025-01-28

申请号：US17865814

申请日：2022-07-15

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/0251 ,  G06Q30/0241 ,  H04W4/12 ,  H04W4/23

Abstract: A system and method for sales promotions via a text-messaging with deferred text-to-call interaction comprising a call-to-action link, generated via a script contained in the header of a webpage, which reduces the number of steps needed to obtain a sales promotion via a website. The call-to-action link triggers a prepopulated text message on a user's mobile device. User response to this message initiates a routing protocol to connect the user to a seller or agent associated with the advertising company for voice-based interaction. A pre-authorization message may be sent by the chatbot with a request for authorization to access private data. In some embodiments, a deferred text-to-call feature is implemented which allows the user to make an audio connection with an advertiser at a future time.

公开(公告)号：US11599916B2

公开(公告)日：2023-03-07

申请号：US17209474

申请日：2021-03-23

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/02 ,  H04L51/10 ,  H04L67/306 ,  H04L51/046 ,  H04L67/02 ,  H04L51/234 ,  G06Q30/0241

Abstract: A system and method for omnichannel text-based routing and customer-to-enterprise communications. The system comprises an interaction control system, an interaction routing system, and a media translation system. The system takes in requests from customers to text, email, or chat with a businessperson and facilitates the interaction by routing, masking, and converting where necessary. The routing is selected from a list of various algorithms and methods to determine the best businessperson to route the customer to. Masking by the system holds anonymity between the customer and businessperson, while conversion happens when the customer and businessperson are using two different communication vehicles such as from text messaging to email.

公开(公告)号：US20230029355A1

公开(公告)日：2023-01-26

申请号：US17875402

申请日：2022-07-27

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/02 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/06 ,  G06Q30/00 ,  H04M3/523

Abstract: A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

公开(公告)号：US20220292538A1

公开(公告)日：2022-09-15

申请号：US17711999

申请日：2022-04-01

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/02 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/06 ,  G06Q30/00 ,  H04M3/523

Abstract: A system and method for omnichannel voice and text-based routing, transfer, and customer-to-enterprise communications with a secure smart mobile user device. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers, purpose-built computer, mobile phone applications or a secure smart mobile user device.

公开(公告)号：US11995639B2

公开(公告)日：2024-05-28

申请号：US18185993

申请日：2023-03-17

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q20/32 ,  G06Q20/40 ,  H04W4/80

CPC classification number: G06Q20/3276 ,  G06Q20/4014 ,  H04W4/80

Abstract: A system and method for a dynamic-link verification process between an electronic device and a transaction or event. The first step is engagement by a mobile electronic device with an initiator that is linked with a specific verification event that triggers a text message to auto-populate on a mobile electronic device. The message comprising metadata about the user and the event or transaction. The second step is for the electronic device to send the auto-populated message to a message gateway thus initiating the verification of the user. The message gateway works with a management service and one or more databases to verify the identify and other aspects of the user based on instructions provided by the event host. Approval or denial of the transaction or request to gain entry is sent to the mobile device and the event host.