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公开(公告)号：US08538995B2
公开(公告)日：2013-09-17
申请号：US13354650
申请日：2012-01-20
IPC分类号： G06F17/30
CPC分类号： G06F17/30696 , G06F11/3466 , G06F17/30011 , G06F2201/88
摘要： According to an instruction manual generated by an instruction manual generator, a process log of a practical process performed by a plurality of instruction executers is acquired. A command described in the instruction manual is extracted, and extracted commands are extracted from each process log. The sections of the process logs sectioned by the extracted commands are numbered, and the number of executions of the commands different from the extracted command is counted. When the variance of the number of the executions of a command in a section common in the plurality of process logs is larger than a specified value, the possibility of an unclear description in the corresponding section in the instruction manual is displayed for notification of a different process performed for each instruction executer.
摘要翻译： 根据指令手册发生器生成的使用说明书，获取由多个指令执行器执行的实际处理的处理日志。 提取说明书中描述的命令，并从每个进程日志中提取提取的命令。 由提取的命令分段的进程日志的部分进行编号，并且对与提取的命令不同的命令的执行次数进行计数。 当在多个处理日志中共同的部分中的命令的执行次数的变化大于指定值时，显示说明手册中相应部分中不清楚描述的可能性，以通知不同的处理日志 对每个指令执行器执行的进程。
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72.发明申请公开(公告)号：US20090248596A1
公开(公告)日：2009-10-01
申请号：US12414652
申请日：2009-03-30
CPC分类号： G06N5/02 , G06Q10/10 , H04L41/085
摘要： A CMDB (configuration information management database) stores a CI (configuration item) and know-how separately. A CMDB data update management unit associates with each set of “property:value” stored in the CI with related know-how in the CMDB. The know-how stores a set of “property:value” common to a number of associated CIs.
摘要翻译： CMDB（配置信息管理数据库）分别存储CI（配置项）和专有技术。 CMDB数据更新管理单元将存储在CI中的每个“property：value”集合与CMDB中的相关专有技术相关联。 该技术诀窍将一组“属性：值”存储到多个关联的配置项中。
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公开(公告)号：US20110320874A1
公开(公告)日：2011-12-29
申请号：US12973483
申请日：2010-12-20
IPC分类号： G06F11/07
CPC分类号： G06F17/30973
摘要： A method for estimating a candidate cause in a failure occurred in an information processing apparatus by a computer, the method includes retrieving, by the computer, a first set of incident information from a data storage region on the basis of failure symptom data which is set on the computer, the data storage region storing incident information, each piece of the incident information including failure symptom data, first cause data of a positive judgment result of a cause in the failure, and second cause data of a negative judgment result of the cause in the failure, each of the first set including the failure symptom data identical to the set failure symptom data.
摘要翻译： 一种计算机在信息处理装置中发生故障的候选原因的方法，所述方法包括：根据设定的故障症状数据，从计算机检索来自数据存储区域的第一组事件信息 在计算机上，数据存储区域存储事件信息，每条事件信息包括故障症状数据，首先引起故障原因的肯定判断结果的数据，以及原因的否定判断结果的第二原因数据 在故障中，第一组中的每一个包括故障症状数据与设置的故障症状数据相同。
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公开(公告)号：US20100318653A1
公开(公告)日：2010-12-16
申请号：US12868561
申请日：2010-08-25
IPC分类号： G06F15/173
CPC分类号： G06F11/3466 , G06F11/3006 , G06F11/3051 , G06F11/3476
摘要： An information obtaining assistance apparatus including: a storage to store system environment information on an information processing system and obtaining method information on one or more methods of obtaining information; and a processor to create presentation information that is based on the system environment information and the obtaining method information and to present a method of obtaining target information of the information processing system.
摘要翻译： 一种信息获取辅助装置，包括：存储器，用于存储关于信息处理系统的系统环境信息，并获得关于获得信息的一种或多种方法的方法信息; 以及处理器，用于创建基于系统环境信息和获取方法信息的呈现信息，并且提供获取信息处理系统的目标信息的方法。
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75.发明授权公开(公告)号：US08438422B2
公开(公告)日：2013-05-07
申请号：US12275946
申请日：2008-11-21
IPC分类号： G06F11/00
CPC分类号： H04L41/0631 , G06F11/0748 , G06F11/079 , G06F11/0793
摘要： A recording medium stores a program which causes a computer to execute a process for responding to failure of a management subject apparatus, based on incident information. The program causes the computer to execute a management procedure. The procedure manages steps of the response to the failure with the incident information. A response knowledge acquisition procedure referring to failure response information in which is described response knowledge corresponding to each step of the response to the failure, and acquires response knowledge for the failure in accordance with the step of the response to the failure managed by the failure response step management procedure with the incident information. A response knowledge process execution procedure executes a process in accordance with the response knowledge for the failure acquired by the response knowledge acquisition procedure.
摘要翻译： 记录介质存储使计算机基于事件信息执行用于管理对象装置的故障的响应的处理的程序。 程序使计算机执行管理程序。 该过程通过事件信息管理对故障的响应的步骤。 响应知识获取过程参考故障响应信息，其中描述了对应于故障响应的每个步骤的响应知识，并且根据对故障响应管理的故障的响应的步骤获取故障的响应知识 事件信息的步骤管理程序。 响应知识处理执行过程根据响应知识获取过程获取的故障的响应知识执行处理。
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76.发明授权公开(公告)号：US08332431B2
公开(公告)日：2012-12-11
申请号：US12414652
申请日：2009-03-30
IPC分类号： G06F17/30
CPC分类号： G06N5/02 , G06Q10/10 , H04L41/085
摘要： A CMDB (configuration information management database) stores a CI (configuration item) and know-how separately. A CMDB data update management unit associates with each set of “property:value” stored in the CI with related know-how in the CMDB. The know-how stores a set of “property:value” common to a number of associated CIs.
摘要翻译： CMDB（配置信息管理数据库）分别存储CI（配置项）和专有技术。 CMDB数据更新管理单元与存储在CI中的每个属性集合相关联：CMDB中的相关专有技术。 专有技术存储一组属性：多个相关配置项公用的值。
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公开(公告)号：US08499195B2
公开(公告)日：2013-07-30
申请号：US13064462
申请日：2011-03-25
IPC分类号： G06F11/00
CPC分类号： G06F11/079 , G06F11/0709
摘要： A failure cause estimation device includes: a database that manages the causes of failure cases, questions, and replies thereto for each of the failure cases; a condition presentation unit that presents combinations of the questions and replies managed in the database on a display screen as branch conditions used to classify the cause of a failure case; a condition selection unit that selects at least one branch condition from the presented branch conditions according selection operation; a cause estimation unit that estimates a cause satisfying the at least one branch condition from the contents of the database; and a cause presentation unit that presents the estimated cause on the display screen as a cause candidate.
摘要翻译： 故障原因估计装置包括：针对每个故障情况管理失败案例的原因的数据库，问题和答复; 条件呈现单元，其在显示屏幕上呈现在数据库中管理的问题和答复的组合，作为用于分类失败情况的原因的分支条件; 条件选择单元，根据选择操作从所呈现的分支条件中选择至少一个分支条件; 原因估计单元，从数据库的内容估计满足至少一个分支条件的原因; 以及将显示屏幕上的估计原因呈现为原因候选的原因呈现单元。
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公开(公告)号：US20110314332A1
公开(公告)日：2011-12-22
申请号：US13064462
申请日：2011-03-25
IPC分类号： G06F11/07
CPC分类号： G06F11/079 , G06F11/0709
摘要： A failure cause estimation device includes: a database that manages the causes of failure cases, questions, and replies thereto for each of the failure cases; a condition presentation unit that presents combinations of the questions and replies managed in the database on a display screen as branch conditions used to classify the cause of a failure case; a condition selection unit that selects at least one branch condition from the presented branch conditions according selection operation; a cause estimation unit that estimates a cause satisfying the at least one branch condition from the contents of the database; and a cause presentation unit that presents the estimated cause on the display screen as a cause candidate.
摘要翻译： 故障原因估计装置包括：针对每个故障情况管理失败案例的原因的数据库，问题和答复; 条件呈现单元，其在显示屏幕上呈现在数据库中管理的问题和答复的组合，作为用于分类失败情况的原因的分支条件; 条件选择单元，根据选择操作从所呈现的分支条件中选择至少一个分支条件; 原因估计单元，从数据库的内容估计满足至少一个分支条件的原因; 以及将显示屏幕上的估计原因呈现为原因候选的原因呈现单元。
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79.发明申请CONFIGURATION ITEM MANAGEMENT DEVICE AND CONFIGURATION ITEM MANAGEMENT METHOD 审中-公开配置项目管理设备和配置项目管理方法公开(公告)号：US20110047125A1
公开(公告)日：2011-02-24
申请号：US12916003
申请日：2010-10-29
申请人： Yasuhide Matsumoto , Yuji Wada
发明人： Yasuhide Matsumoto , Yuji Wada
IPC分类号： G06F17/30
CPC分类号： H04L41/0893 , H04L41/5003
摘要： A configuration item management method includes receiving, from a logical-physical configuration database that manages a correspondence relationship between a logical configuration item database that manages a configuration item including an operation policy of an operation target device for each user and a physical configuration item database that is a physical implementation of the logical configuration item database, an input of a relevant operation policy of a user who changes the operation policy, generating a change policy by which the operation policy of the user received at the receiving is changed, and evaluating an influence that is given to an operation policy of another user by the change policy of the user generated at the generating, to determine whether to execute the change policy and to output the influence to the operation policy of the other user.
摘要翻译： 一种配置项目管理方法，包括从管理管理包含每个用户的操作对象设备的操作策略的配置项的逻辑配置项数据库与物理配置项数据库之间的对应关系的逻辑物理配置数据库， 是逻辑配置项数据库的物理实现，改变操作策略的用户的相关操作策略的输入，生成用户在接收时接收的操作策略被改变的改变策略，并且评估影响 通过在生成时生成的用户的变更策略来赋予另一用户的操作策略，确定是否执行变更策略，并将影响输出到其他用户的操作策略。
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80.发明授权Apparatus, method and medium for calculating an update order on a service level objective 有权用于计算服务级别目标的更新顺序的装置，方法和介质公开(公告)号：US09081640B2
公开(公告)日：2015-07-14
申请号：US13329750
申请日：2011-12-19
CPC分类号： G06F8/65 , G06F8/61 , G06F9/5038 , G06F11/1433 , H04L41/0813
摘要： An update apparatus used in a system that provides service using software and performing update of the software, including a processing apparatus configured to calculate a difference between a possible down time of the service according to a service level and a down time of the service indicated by operation performance stored in storage unit, and when there are a plurality of pieces of software as update targets, to calculate an update order of the plurality of pieces of update target software according to a degree of influence to the difference by service down when update of software fails, and to perform update of the plurality of pieces of update target software according to the update order.
摘要翻译： 一种在使用软件提供服务并执行软件更新的系统中使用的更新装置，包括：处理装置，被配置为根据服务级别的可能的停机时间和所述服务的停机时间来计算服务的可能停机时间; 存储在存储单元中的操作性能，并且当存在多条软件作为更新目标时，根据在更新时的服务下降对该差异的影响程度来计算多条更新目标软件的更新顺序 软件失败，并且根据更新顺序执行多条更新目标软件的更新。
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