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    Automated disposition of a community of electronic messages under moderation using a gesture-based computerized tool
    2.
    发明授权
    Automated disposition of a community of electronic messages under moderation using a gesture-based computerized tool 有权

    公开(公告)号：US12120078B2

    公开(公告)日：2024-10-15

    申请号：US17745722

    申请日：2022-05-16

    申请人： Khoros, LLC

    发明人： James David Evans

    IPC分类号： H04L51/212 ,  H04L51/214 ,  H04L51/42 ,  H04L51/52

    CPC分类号： H04L51/212 ,  H04L51/214 ,  H04L51/42 ,  H04L51/52

    摘要： Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to facilitate implementation of an interface as a computerized tool, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate moderation of electronic messages, postings, content, etc., via implementation of a moderator application configured to, for example, perform one or more actions automatically, including disposition of an non-compliant electronic message. In some examples, a method may include activating at least a portion of a moderator application, decomposing an electronic message, accessing data representing disposition metrics, correlating data, and detecting that an electronic message is a non-compliant electronic message.

    UNIFIED AUDIENCE TARGETING SYSTEM
    4.
    发明公开
    UNIFIED AUDIENCE TARGETING SYSTEM 审中-公开

    公开(公告)号：US20240291788A1

    公开(公告)日：2024-08-29

    申请号：US18173363

    申请日：2023-02-23

    申请人： Microsoft Technology Licensing, LLC

    发明人： Gaurav BINDLISH ,  Harish JAYANTI ,  Payel HAZRA ,  Mitali Prakash SHENOY ,  Srinivasa Raghavan SANTHANAM ,  Derrick Yeqiang QUAN ,  Kfir AMI-AD

    IPC分类号： H04L51/214

    CPC分类号： H04L51/214 ,  G06F3/0482

    摘要： A system for creating a target audience group includes receiving a request from a user interface screen, to create a target audience group from among users of an organization associated with a cloud computing environment, where the request including selected values for a plurality of categories of data associated with the users of the organization. Upon receiving the request; the method creates an audience targeting definition for the target audience group that includes the plurality of categories of data and their selected values and stores the audience targeting definition to a data store. Next, one or more data sources of the cloud computing environment are queried to identify users for which values for the categories of data corresponds with the selected values and a list of those users is stored in a different data store. The list of the users is then made available to a plurality of applications of the cloud computing environment for communicating with or presenting an experience to the members of the target audience group.

    Multi-channel communication platform with dynamic response goals
    5.
    发明授权
    Multi-channel communication platform with dynamic response goals 有权

    公开(公告)号：US12063198B2

    公开(公告)日：2024-08-13

    申请号：US18354038

    申请日：2023-07-18

    申请人： NIKE, Inc.

    发明人： Dan Keller

    IPC分类号： G06F15/16 ,  H04L51/04 ,  H04L51/214 ,  H04L51/216 ,  H04L51/58 ,  H04W4/12

    CPC分类号： H04L51/58 ,  H04L51/04 ,  H04L51/214 ,  H04L51/216 ,  H04W4/12

    摘要： A multi-channel communication platform includes a messaging engine a routing engine and a queue manager. The messaging engine is operative to receive a plurality of textual messages from a user, the plurality of textual messages forming a message thread and including at least one query requesting a reply. The routing engine is operative to transmit the message thread to a message queue associated with a live agent and to receive a reply from the live agent and transmit the reply to the user. The queue manager is operative to provide the live agent with an adjustable reward following a response to the query, with the amount of the award being based on one or more of: the perceived complexity of the query; a number of outstanding or unassigned queries; or the perceived urgency of the query.

    Platform-agnostic message relay service for inbound messages
    6.
    发明授权
    Platform-agnostic message relay service for inbound messages 有权

    公开(公告)号：US12058088B2

    公开(公告)日：2024-08-06

    申请号：US18524747

    申请日：2023-11-30

    申请人： CenturyLink Intellectual Property LLC

    发明人： John Verbil ,  Richard Cerami

    IPC分类号： H04L51/224 ,  H04L51/04 ,  H04L51/214 ,  H04L51/234 ,  H04L51/58

    CPC分类号： H04L51/04 ,  H04L51/214 ,  H04L51/224 ,  H04L51/234 ,  H04L51/58

    摘要： Examples of the present disclosure provide a message relay service. The message relay service provides an application programming interface (API) with which messages can be sent and received without handling specific implementation details of a messaging system. When inbound messages are received, the message relay service may provide a push notification and/or may store the message for later access. In examples, one or more source addresses are used to send messages. If the client device indicates a group of addresses should be used, one address is selected from the group and used to send a message accordingly. In some examples, the message relay service determines that a messaging gateway need not be used to message a recipient address, and transmits the message without use of the messaging gateway. The same API may be used to send and receive messages across different messaging systems without a customer handling system-specific complexities.