User status management in a voice calling architecture
    2.
    发明授权
    User status management in a voice calling architecture 失效
    语音呼叫架构中的用户状态管理

    公开(公告)号:US08391454B2

    公开(公告)日:2013-03-05

    申请号:US12349135

    申请日:2009-01-06

    CPC classification number: H04M1/56 H04M1/642 H04M1/665

    Abstract: A mechanism for indicating a specific response message to be played to a caller is provided. A call that comprises an identification of a caller is received in a recipient device. If the recipient device is operating in the phone management mode, a recipient notification of the call is blocked on the recipient device. If the caller is identified as a known caller based on the identification of the caller, a caller specific response message is sent to the known caller. The caller specific response message is at least one of an interactive or a non-interactive caller specific response message. The interactive response message includes a code with which to respond. If the response message is the interactive response message and the caller enters the code associated with the interactive response message, then the recipient notification of the call is activated, on the recipient device.

    Abstract translation: 提供了一种用于指示要向呼叫者播放的特定响应消息的机制。 在接收者设备中接收到包含呼叫者的标识的呼叫。 如果收件人设备在电话管理模式下操作,则在接收者设备上阻止该呼叫的收件人通知。 如果呼叫者基于呼叫者的识别被识别为已知的呼叫者,则呼叫者特定响应消息被发送到已知呼叫者。 呼叫者特定响应消息是交互式或非交互式呼叫者特定响应消息中的至少一种。 交互式响应消息包括用于响应的代码。 如果响应消息是交互式响应消息,并且呼叫者输入与交互式响应消息相关联的代码,则接收者设备上的呼叫的接收者通知被激活。

    Method and System for Adjusting Software Settings
    3.
    发明申请
    Method and System for Adjusting Software Settings 有权
    调整软件设置的方法和系统

    公开(公告)号:US20090106266A1

    公开(公告)日:2009-04-23

    申请号:US12294566

    申请日:2007-02-28

    CPC classification number: H04L67/306 G06F17/30905

    Abstract: An arrangement permitting a user for example in a internet point or using a different profile in the same machine can connect to a web server to download and install local client software such as a java application or a browser plug-in the first time he accesses to this service from that browser in order to customize his environment. Once authenticated, he can choose the personalization to be performed in whatever application installed and eligible to be user customizable. For example he can replicate in the system his browser settings (favorites, cookies, forms etc) or word templates as a clone of environment setting of his personal machine. The customization can depend on pre-defined profiles to allow the user customization of a subset of settings, for example only browser settings. Models of different operating environments are defined and called upon to enable interactions with different client devices.

    Abstract translation: 允许用户例如在互联网点或在同一台机器中使用不同的配置文件的布置可以连接到网络服务器来下载并安装本地客户端软件,例如Java应用程序或浏览器插件,首次访问 该服务从该浏览器为了自定义他的环境。 一旦经过身份验证,他可以选择在任何安装的应用程序中进行个性化设置,并有资格进行用户自定义。 例如,他可以在系统中将其浏览器设置(收藏夹,饼干,表单等)或单词模板复制为他个人机器环境设置的克隆。 自定义可以取决于预定义的配置文件,以允许用户定制一组设置,例如仅浏览器设置。 定义和调用不同操作环境的模型以启用与不同客户端设备的交互。

    INSTANT MESSAGING IN A DATA PROCESSING SYSTEM
    4.
    发明申请
    INSTANT MESSAGING IN A DATA PROCESSING SYSTEM 审中-公开
    数据处理系统中的即时消息传递

    公开(公告)号:US20090024708A1

    公开(公告)日:2009-01-22

    申请号:US12175789

    申请日:2008-07-18

    CPC classification number: G06Q10/107

    Abstract: Methods, systems, and computer program products for exchanging instant messages among a plurality of users of data processing client entities (such as personal computers) are disclosed. For each user, a corresponding method starts with associating a profile with the user. The profile defines a set of (one or more) events, and for each event a set of (one or more) corresponding actions. The method continues by detecting the occurrence of one of the events. A selected action corresponding to the occurred event is then executed.

    Abstract translation: 公开了用于在数据处理客户实体(例如个人计算机)的多个用户之间交换即时消息的方法,系统和计算机程序产品。 对于每个用户,相应的方法首先将配置文件与用户相关联。 配置文件定义一组(一个或多个)事件,并且对于每个事件一组(一个或多个)相应的动作。 该方法通过检测其中一个事件的发生而继续。 然后执行与发生的事件相对应的所选动作。

    User status management in a voice calling architecture
    5.
    发明授权
    User status management in a voice calling architecture 有权
    语音呼叫架构中的用户状态管理

    公开(公告)号:US08451995B2

    公开(公告)日:2013-05-28

    申请号:US13416464

    申请日:2012-03-09

    CPC classification number: H04M1/56 H04M1/642 H04M1/665

    Abstract: A mechanism for indicating a specific response message to be played to a caller is provided. A call that comprises an identification of a caller is received in a recipient device. If the recipient device is operating in the phone management mode, a recipient notification of the call is blocked on the recipient device. If the caller is identified as a known caller based on the identification of the caller, a caller specific response message is sent to the known caller. The caller specific response message is at least one of an interactive or a non-interactive caller specific response message. The interactive response message includes a code with which to respond. If the response message is the interactive response message and the caller enters the code associated with the interactive response message, then the recipient notification of the call is activated on the recipient device.

    Abstract translation: 提供了一种用于指示要向呼叫者播放的特定响应消息的机制。 在接收者设备中接收到包含呼叫者的标识的呼叫。 如果收件人设备在电话管理模式下操作,则在接收者设备上阻止该呼叫的收件人通知。 如果呼叫者基于呼叫者的识别被识别为已知的呼叫者,则呼叫者特定响应消息被发送到已知呼叫者。 呼叫者特定响应消息是交互式或非交互式呼叫者特定响应消息中的至少一种。 交互式响应消息包括用于响应的代码。 如果响应消息是交互式响应消息,并且呼叫者输入与交互式响应消息相关联的代码,则接收方设备上的呼叫接收者通知被激活。

    Adjusting Software Settings
    6.
    发明申请
    Adjusting Software Settings 审中-公开
    调整软件设置

    公开(公告)号:US20120173669A1

    公开(公告)日:2012-07-05

    申请号:US13414806

    申请日:2012-03-08

    CPC classification number: H04L67/306 G06F17/30905

    Abstract: An arrangement permitting a user for example in a internet point or using a different profile in the same machine can connect to a web server to download and install local client software such as a java application or a browser plug-in the first time he accesses to this service from that browser in order to customize his environment. Once authenticated, he can choose the personalization to be performed in whatever application installed and eligible to be user customizable. For example he can replicate in the system his browser settings (favorites, cookies, forms etc) or word templates as a clone of environment setting of his personal machine. The customization can depend on pre-defined profiles to allow the user customization of a subset of settings, for example only browser settings. Models of different operating environments are defined and called upon to enable interactions with different client devices.

    Abstract translation: 允许用户例如在互联网点或在同一台机器中使用不同的配置文件的布置可以连接到网络服务器来下载并安装本地客户端软件,例如Java应用程序或浏览器插件,首次访问 该服务从该浏览器为了自定义他的环境。 一旦经过身份验证,他可以选择在任何安装的应用程序中进行个性化设置,并有资格进行用户自定义。 例如,他可以在系统中将其浏览器设置(收藏夹,饼干,表单等)或单词模板复制为他个人机器环境设置的克隆。 自定义可以取决于预定义的配置文件,以允许用户定制一组设置,例如仅浏览器设置。 定义和调用不同操作环境的模型以启用与不同客户端设备的交互。

    METHOD AND SYSTEM FOR IMPROVED DELAYED DELIVERY MESSAGING
    7.
    发明申请
    METHOD AND SYSTEM FOR IMPROVED DELAYED DELIVERY MESSAGING 有权
    改进延迟传递消息传递的方法和系统

    公开(公告)号:US20080153523A1

    公开(公告)日:2008-06-26

    申请号:US11936473

    申请日:2007-11-07

    CPC classification number: H04W4/14 H04W8/18 H04W76/10

    Abstract: A software program executable on a mobile telephone suitable to cause said telephone to interrogate a distant recipient telephone by means for example of JTAPI to determine whether the recipient telephone is turned on or not. In a case where it is determined that the recipient telephone is turned on, an SMS message is sent to the recipient telephone. In a case where the voice connection cannot be made it is determined that the recipient telephone is turned off, and a further attempt to make a voice connection is made after a predetermined period. Further attempts are made repeatedly until it is determined that the recipient telephone is turned on, and an SMS message is sent to the recipient telephone, or until sending of the SMS is cancelled by a user.

    Abstract translation: 一种在移动电话上执行的软件程序,其适于使所述电话机通过例如JTAPI的手段来询问远程接收者电话,以确定接收者电话是否被接通。 在确定接收者电话被接通的情况下,向接收者电话发送SMS消息。 在不能进行语音连接的情况下,确定接收者电话被关闭,并且在预定时间段之后进行进一步的语音连接尝试。 重复进行尝试,直到确定接收者电话被接通,并且SMS消息被发送到接收者电话,或者直到用户取消SMS的发送为止。

    METHOD AND SYSTEM FOR AUTOMATIC ASSIGNMENT OF WORK UNITS TO AGENTS
    8.
    发明申请
    METHOD AND SYSTEM FOR AUTOMATIC ASSIGNMENT OF WORK UNITS TO AGENTS 审中-公开
    自动分配工作单位给代理人的方法和系统

    公开(公告)号:US20070133781A1

    公开(公告)日:2007-06-14

    申请号:US11566358

    申请日:2006-12-04

    CPC classification number: H04M3/5175 H04M2201/12

    Abstract: A method for the automatic assignment of a work unit to one of at least two agents for the execution thereof, comprising: assigning to the work unit a first attribute describing ranking of the work units; real-time calculating a current workloads of the agents, wherein said calculating is based on a number of work units currently assigned to the agents and on the respective ranking; and assigning the work unit based on the calculated current workloads of the at least two agents.

    Abstract translation: 一种用于将工作单元自动分配给至少两个代理之一用于执行的方法,包括:向所述工作单元分配描述所述工作单元的排序的第一属性; 实时计算代理的当前工作负载,其中所述计算基于当前分配给代理的工作单元的数量和相应的排名; 以及基于所计算的所述至少两个代理的当前工作负载来分配所述工作单元。

    Delayed delivery messaging
    10.
    发明授权
    Delayed delivery messaging 有权
    延迟送货信息

    公开(公告)号:US08364122B2

    公开(公告)日:2013-01-29

    申请号:US11936473

    申请日:2007-11-07

    CPC classification number: H04W4/14 H04W8/18 H04W76/10

    Abstract: A software program executable on a mobile telephone suitable to cause said telephone to interrogate a distant recipient telephone by means for example of JTAPI to determine whether the recipient telephone is turned on or not. In a case where it is determined that the recipient telephone is turned on, an SMS message is sent to the recipient telephone. In a case where the voice connection cannot be made it is determined that the recipient telephone is turned off, and a further attempt to make a voice connection is made after a predetermined period. Further attempts are made repeatedly until it is determined that the recipient telephone is turned on, and an SMS message is sent to the recipient telephone, or until sending of the SMS is cancelled by a user.

    Abstract translation: 一种在移动电话上执行的软件程序,其适于使所述电话机通过例如JTAPI的手段来询问远程接收者电话,以确定接收者电话是否被接通。 在确定接收者电话被接通的情况下,向接收者电话发送SMS消息。 在不能进行语音连接的情况下,确定接收者电话被关闭,并且在预定时间段之后进行进一步的语音连接尝试。 重复进行尝试,直到确定接收者电话被接通,并且SMS消息被发送到接收者电话,或者直到用户取消SMS的发送为止。

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